Storage Infrastructure: NetApp, EMC VNX, Pure Storage EMC:

• EMC solutions Enabler, VMAX 3, VNX , Unity Unisphere Brocade:
• Brocade SAN Switch CLI and BNA Pure Storage:
• Pure console and CLI NetApp:
• On command system Manager, CLI Duties:
• Provides Support and administers assistance within the SAN environments which include NAS Operations involving Common Internet Files System (CIFS) and Network File System (NFS)
• Develops diagnostics commands to analyzed and resolve issues within the SANs
• Hands on experience in identifying fabric issues, SAN connectivity and provides resolution
• Created extent pools, assigned volumes to host for allocating storage space on DS8000 using DS Storage Manager.
• Monitored and Reviewed the Storage Processor Logs and Hosts System Logs to troubleshoot and perform Health check of Storage System, also reviewed the performance of the array.
• Experienced in monitoring, reporting using EMC Control Center and configured alerts
• Performed problem determination, resolution, and root-cause analysis of performance-related problems on all storage platforms
• Performs day-to-day operational support of the SAN environment. This include storage provisioning (LUN creation, Masking, Mapping) problem diagnostics resolution
• Maintains storage aspects of new server integrations, storage allocation, and change management
• Provides Support and administers assistance within the SAN environments which include NAS Operations involving Common Internet Files System (CIFS) and Network File System (NFS)
• Collects the data for trending and Create daily logs, perform capacity planning and monitor Backup storage and utilization performance
• Volume management for both SAN and NAS Protocols, setting the proper thresholds and reserves for each application and data protocol across the environment
• Storage vendor communication and coordination for hardware or software issue resolution
• Monitoring and reporting on VNX Environment using Unisphere for VNX
• Managing storage group, host group on Unisphere for VNX
• Initiator registration, LUN creation and storage group creation
• Creation of CIFS, SMB, and NFS shares on VNX
• LIF Creation and failover management to ensure, proper network segmentation and continuous availability in case of a controller or port fault
• Replication
• Replication of storage volumes as required on different platforms.
• Troubleshooting the storage issues like allocation and recovery of storages area.
• Assisting in data restores and Disaster recovery.
• Administration of EMC Isilon using Isilon OneFS7 Interface.
• creation of SMB Shares and NFS Exports in Isilon OneFS7
• Snapshot creation and restoring data from snapshots in Isilon OneFS7 GUI
• Troubleshooting port issues on both Brocade Switches
• Engages in carrying out NetApp DR solutions snapshots, snapmirror, snaprestore, clones
• Using NetApp Oncommand Insight for monitoring, troubleshooting and reporting
• Server and appliance management in Vmware Vsphere
• Pure storage configuration, implementation and administration
• Pure storage management, using Pure 1 Manage Santander Bank New york

On command System Manager, Unified Manager and OCI. Duties: Storage Provisioning, Reclamation, cloning, troubleshooting and resolve performance issues and other SAN related issues. Storage replications: snapshots, metro and global mirroring, Mirrorview, Snapmirror, Snapvault and Restores Monitors capacity, performance and reporting using IBM spectrum control. Code upgrades on all storage platforms and tools Administration and management of NetApp FAS filers (7-mode and cdot clusters) for NAS solutions NFS exports, CIFS shares Monitoring, troubleshooting and capacity reporting using on command insight OCI Supporting Disaster Recovery tests Monitoring and reporting on VNX Environment using Unisphere for VNX Managing storage group, host group on Unisphere for VNX Initiator registration, LUN creation and storage group creation Creation of CIFS, SMB, and NFS shares on VNX Works with vendors and platform teams, application/DBAs to resolve SAN/NAS related issues and hardware break-fix related issues. Configures and administer Storage Area Network (SAN) and associated components including Fiber Channel switch administration Resolves the issues related to all aspects of FC SAN Provides Support and administer assistance within the SAN environments Performs Storage analysis, capacity planning, and performance planning of storage components using SAN Health Develops diagnostics commands to analyzed and resolve issues within the SANs Management of EMC Isilon for SMB shares and NFS exports, creation of access zones, user mapping and ID Mapping, data access controls, smart pools, file pools, syncIQ replication, Administration using OneFs 8.1 and CLI, code upgrades, cluster monitoring, SNMP monitoring, data protection with snapshotIQ, deduplication with smart dedupe and maintaining RTO for syncIQ. Hands on experience in identifying fabric issues, SAN connectivity and provides resolution

Duties: ? Planning, certification and deployment, configuration and ? management of EMC VMAX and Powermax VxBlocks and standalone clusters. ? Planning, testing, configuration and management of SRDF ? Metro, Star, Sync and Async protection relationships depending on business requirements. ? Planning, deployment, configuration and management of Cisco FC switches ? Planning, deployment, configuration and management of Brocade FC switches ? Planning, testing, implementation and management of NDM ? Pass-through and Metro for Vmax cluster refresh. ? Planning, deployment, configuration and management of EMC XtremIO X2 ? Planning, testing, configuration and management of SRDF ? Metro, Star, Sync and Async protection relationships depending on business requirements. ? Planning, testing, implementation and management of EMC XIO async replication solution. ? Code certification and upgrades of EMC XIO X2 and XMS ? Code certification and upgrades of Cisco and Brocade fabric OS releases ? Code certification and upgrades of EMC Unity and VNX ? Configuration, testing and implementation of EMC storage monitoring and alerting ? Overall Management of EMC storage solutions. Vmax, Powermax, XtremIO, VNX, Unity,

Analyzed and recommended solutions, upgraded and serviced for streamlining and process ? improvements. ? Monitored and maintained secondary support of server backup software and hardware processes. ? Provided technical support to Help Desk personnel. ? Implemented AntiVirus and AntiMalware applications. ? Performed backup support for Firewalls and Internal Security applications. ? Resolved network and security related issues. ? Installed and maintained digital, LAN, WAN and VPN technologies. ? Provided on-going support for end-users. ? Interfaced with third-party vendors to resolve problems and ensured high service levels. 4 ? Followed LAN, WAN and Network policies, procedures and standards. ? Maintained documentation with regards to procedures and equipment and created Knowledge Base articles. ? Provided after-hours and weekend support.

DUTIES

• Provide helpdesk support and resolve problems to the end user's satisfaction
• Use Sharepoint G-drive Fileanywhere, CMI, IT service portal .
• Seting up mobile phone for new onboading.
• Ticketing tool (Kayako).
• Assist in network and hardware troubleshooting.
• Handled on-boarding and off-boarding users.
• Setting up Token for VPN and installing Cisco Anyconnect for VPN
• Monitor and respond quickly and effectively to requests received through the IT helpdesk
• Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
• Modify configurations, utilities, software default settings, etc. for the local workstation
• Utilize and maintain the helpdesk tracking software Document internal procedures
• Assist with onboarding of new users
• Act as liaison to company Global Service Desk for issue escalation and service fulfillment/product
• delivery for end users.
• Setting up IP phone.
• Install, test and configure new workstations, peripheral equipment and software
• Maintain inventory of all equipment, software and software licenses
• Assisted the management of IT assets. Kept track of all user data and IT inventory.
• Assign users and computers to proper groups in Active Directory.
• Perform timely workstation hardware and software upgrades as required.