Information Technology professional combining strong problem-solving and influencing skills with extensive years of broad business and technical experience. Proficient in Process Improvement, Vendor Management, Project and Program Management, ITIL and Service Management including Incident, Change, and Problem Management, and all aspects of IT Infrastructure: Client, Network, and Server. SCRUM Fundamentals, AWS Cloud Practitioner, Six Sigma Green Belt, and ITIL certified. Enthusiastic multitasker and charismatic team builder known for effective interpersonal skills, integrity, and the ability to meet aggressive deadlines. & PROJECTS

• Coordinated reviews of IT risks, costs, solutions, and organizational change management activities for concurrent multimillion-dollar acquisition and divestiture projects, from due diligence through deal closure.
• Adopted standard Configuration, Incident, Change, and Problem Management processes by converting to a common Corporate-provided IT Service Management ServiceNow platform, retiring dozens of unique workflows and/or processes.
• Created "Platinum" Network Service for GE Capital Card Services by hiring a complete team, developing work processes and service descriptions, and managing a $1,000,000 budget.