Uploaded File
add photo
5844 SW 116TH PL RD
Ocala, FL 34476
IT Technician
14 years experience W2
Average rating
Profile views

  • Degreed IT specialist desires a challenging IT Support position with a company that values: over five years of providing volunteer and paid help desk support in a variety of business settings excellent troubleshooting skills with both hardware and software needs and a strong history of delivering exceptional customer support to both internal and external customers.

Skills and Qualifications

  • Knowledgeable of Windows and Linux Operating systems
  • Experienced in software installation and maintaining updates
  • Able to provide network management and installation
  • Strong problem solving abilities to identify and resolve technical issues
  • Microsoft Office certified (Excel, Access and Word)
  • Knowledge of Active Directory

Key Accomplishments

  • Setup Infrastructure for new plant for Cardinal Glass (consisting of about 150 computers)
  • Completed computer swap out (hardware/software) for entire operation of 600 systems

IT Technician
Information Technology
Feb 2017 - present
Ocala, FL
  • New PC Setup, including appropriate software packages such as operating systems, networking components, and office applications.
  • Performing Preventive Maintenance on PC hardware (Cleaning).
  • Replace or Install hardware and peripheral components such as monitors, keyboards, printers and disk drives on users' premises.
  • Work on plant-wide projects using hand tools, power tools, and mobile/areal equipment.
  • Network cable installation and repair.
  • Management, maintenance, and installation of Cisco Network Switches
  • Provide telephone, in-person and online support to end-users.
  • Provide individual and group instruction, as needed, on the use of equipment and software, and on network features.
  • Troubleshooting and problem solving all types of IT-related issues.
Remove Skill
Information Technology
Sep 2010 - Feb 2017

Service Clerk The Villages, FL

  • Provide outstanding customer service while assisting customers with purchases and locating merchandise throughout the store
  • Respond to customer inquiries stock shelves and maintain an orderly workplace
No skills were added
Remove Skill
Customer Support Specialist
Information Technology
Apr 2014 - Jul 2015
Belleview, FL
  • Provided computer network support for the company
  • Utilized Microsoft Access to maintain accurate inventory
  • Preformed network updates, software installation and virus removal
  • Managed store when owners were away from the business
No skills were added
Remove Skill
Service Desk Analyst
Information Technology
Jul 2008 - Dec 2008
Ocala, FL
  • Updated and repaired various software and computer equipment wiped drives
  • Maintained and updated que database with Infra
  • Completed and processed various service orders throughout the company
No skills were added
Remove Skill
Edit Skills
Non-cloudteam Skill
Bachelor's in Management and Information Systems
College of Central Florida
Associate's in Network Security
College of Central Florida
Computer Science
College of Central Florida
Microsoft Office certified (Excel