Sign In
Looking for talent?
Check out our hiring section
Login to your account
Remember me?
Login
Forgot password?
Not a user yet?
Click here to register.
LOADING
Select Login
Uploaded File
Sameer
Sameer.doshi09@gmail.com
832-454-9836
Lansing, MI 48917
Enterprise Solution Architect
17 years experience
W2
0
Recommendations
Average rating
221
Profile views
Summary
Experience Summary
12.9 years of IT experience in Enterprise Management Project executions. Requirement gathering, Architecture planning/designing, setting up of test environment, Implementation, Testing and Documentation.
10+ years of Relevant experience in BMC Remedy ITSM as Implementation, Administration, Development, Customization and Support.
Specialization in customization of BMC ITSM (Ver 19.02, 18.05, 9.1, 9.0, 8.1, 7.6.04)
Highly skilled L2 and L3 BMC Remedy Administrator for Incident Management, Problem management, Change management, Asset, CMDB, Task management, Service Level Management and SRM.
Experience in Integration of Remedy with monitoring tools via Email, Web Services and API.
Experience in MyIT, SmartIT and Smart Reporting.
Experience in Spoon job and Transformation.
Experience in Atrium Core console, Class Manager, Reconciliation related to different source of data.
Configuration of Foundation data in Remedy database with help of BMC Data Import Tool and Data management tool.
Enhancing subject matter expertise on new and emerging Remedy features and supported technologies
Evaluating more complex requests and development assignments that may involve the co-ordination of several analyst programmers
Provide oversight, work direction and mentoring to the team's Application Developers
Providing Process Consultancy to set up the service management functions and ensuring complete adherence to the ITIL framework
Provided Knowledge transfer for end user by providing demonstrations, user trainings and project documentations.
Skills
Domain: Tools Implementation and Administration
Operating System
Windows 2000/ 2003/XP/2007/2010
Tools/DB/Packages
BMC Remedy 19.05/18.05/9.1/8.1/8.0/7.6.04 OBI, HP Site Scope 9.53, HP BAC, CA Unicenter Service Desk
Certification
Completed ITIL Certification (v3 Foundation) – 2008
Experience
Edit Skills
Non-cloudteam Skill
Education
Bachelor's in Information Technology IT
St. Francis Institute of Technology Mumbai University
Record has not been verified.
Certifications
Completed ITIL Certification (v3 Foundation)
Skills
BMC Remedy
2019
5
BMC SRM
2015
2
Solutions Architecture
2021
1