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Sameer
Sameer.doshi09@gmail.com
832-454-9836
Lansing, MI 48917
Enterprise Solution Architect
16 years experience W2
0
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Average rating
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Summary

Experience Summary

  • 12.9 years of IT experience in Enterprise Management Project executions. Requirement gathering, Architecture planning/designing, setting up of test environment, Implementation, Testing and Documentation.
  • 10+ years of Relevant experience in BMC Remedy ITSM as Implementation, Administration, Development, Customization and Support.
  • Specialization in customization of BMC ITSM (Ver 19.02, 18.05, 9.1, 9.0, 8.1, 7.6.04)
  • Highly skilled L2 and L3 BMC Remedy Administrator for Incident Management, Problem management, Change management, Asset, CMDB, Task management, Service Level Management and SRM.
  • Experience in Integration of Remedy with monitoring tools via Email, Web Services and API.
  • Experience in MyIT, SmartIT and Smart Reporting.
  • Experience in Spoon job and Transformation.
  • Experience in Atrium Core console, Class Manager, Reconciliation related to different source of data.
  • Configuration of Foundation data in Remedy database with help of BMC Data Import Tool and Data management tool.
  • Enhancing subject matter expertise on new and emerging Remedy features and supported technologies
  • Evaluating more complex requests and development assignments that may involve the co-ordination of several analyst programmers
  • Provide oversight, work direction and mentoring to the team's Application Developers
  • Providing Process Consultancy to set up the service management functions and ensuring complete adherence to the ITIL framework
  • Provided Knowledge transfer for end user by providing demonstrations, user trainings and project documentations.

Skills

  • Domain: Tools Implementation and Administration

Operating System

  • Windows 2000/ 2003/XP/2007/2010

Tools/DB/Packages

  • BMC Remedy 19.05/18.05/9.1/8.1/8.0/7.6.04 OBI, HP Site Scope 9.53, HP BAC, CA Unicenter Service Desk

Certification

  • Completed ITIL Certification (v3 Foundation) – 2008

Experience
Education
Bachelor's in Information Technology IT
St. Francis Institute of Technology Mumbai University
Certifications
Completed ITIL Certification (v3 Foundation)
Skills
BMC Remedy
2019
5
BMC SRM
2015
2
Solutions Architecture
2021
1