Connal
connal308876@gmail.com
connal@andersonandjackson.com
713-443-8327
8610 Steele Creek LN.
Missouri City, TX 77459
ServiceNow Senior Associate/Product Owner (Remote)
21 years experience W2
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Summary

  • Senior Application Engineer, Administrator, Business Analyst and Project Manager with 17 years of experience in IT and with vast experience in ServiceNow Suite of products and Remedy.
  • Certified ServiceNow Administrator, Scrum Master and Scrum Product Owner.
  • Acts as a liaison between business stakeholders, and other IT groups to elicit, analyze, review communicate and validate requirements to meet business needs and translate them into development solution in ServiceNow and Remedy platforms.

Certifications:

ServiceNow Certified Admin
BMC Certified ITSM (8.0 & 9.0)
BMC Certified Administrator: 7.6.04
Certified Scrum Product Owner
Crystal Reports Certified Consultant
Certified Scrum Master

Experience
Education
Certifications
ServiceNow Certified Admin
BMC Certified ITSM (8.0
Certified Scrum Product Owner
Crystal Reports Certified Consultant
Certified Scrum Master
BMC Certified Administrator
Skills
BMC Remedy
2018
15
ITSM
2018
13
Analytics
2011
8
Crystal Reports
2011
8
Integration Testing
2011
8
Oracle
2011
8
SAN
2011
8
ServiceNow
2020
8
System Requirements
2011
8
UNIX
2011
8
WebServices
2011
8
QA
2018
7
Quality Assurance
2018
7
Java
2018
6
Medicare
2018
6
Scripting
2018
6
UI
2018
6
Database Maintenance
2015
3
Documentation
2018
2
Product Owner
2020
2
Scrum
2020
2
System Administration
2018
2
Product Management
2020
1
Scrum Master
2020
1
Stakeholder Engagement
2020
1
Business Analysis
2020
1
Requirements Gathering
2020
1
Disaster Recovery
2011
1
MS Visio
2018
1
Servicenow Admin
2011
1
Software Engineer
2018
1
UX
2018
1
Wireframing
2018
1