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Andy
andycarlsontech@gmail.com
513-815-0181
381 Wildwood Ct
Hamilton, OH 45013
ServiceNow Developer
17 years experience W2
0
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Average rating
71
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Summary

Experience
Jan 2019 - Jan 2020
Cincinnati, OH
Responsibilities
  • Perform manual QA testing on ServiceNow platform Perform ServiceNow platform administration Projects
  • Worked on customizations to Stave ProcurementPath
  • Continued development on custom application designed to replace paper processes
  • Develop/QA stories in an Agile process
  • Modify form layout using Form Designer
  • Modify table dictionary entries
  • Develop Client Scripts
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CyberSecurity ServiceNow Engineer
Information Technology
Jan 2018 - Jan 2019
Cincinnati, OH
Responsibilities
  • Maintain and develop new features within Security Incident Response and Threat Intelligence modules
  • Develop/Manage integrations for Security Incident Response and Threat Intelligence
  • SIEM using JSON REST API
  • Endpoint Detection Response platform using JSON REST API
  • Threat Inteligence Platform using XML API (TAXII)
  • MSSP using bi-directional integration with another ServiceNow Instance using JSON table and import set API
  • Accomplished peer review, testing, and deployment of new features within an Agile framework
  • Develop UI Actions, Business Rule, Client Scripts, Script Includes (client and server callable), UI Policies, ACL, Script Actions, REST/HTTP Messages
  • Worked with ITIL (Incident, Problem, Change, Knowledge), CMDB, ITBM (Idea, Demand, Enhancement), Catalog products
  • Determine functionality needs, write and prioritize stories, conduct UAT, and perform training on new features with CyberSecurity team
  • Developed Bash and Python scripts to test/debug REST integrations and perform text transformation Projects
  • Implement ServiceNow SecOps modules: Security Incident Response and Threat Intelligence
  • Configured integrations with SIEM and Threat Intelligence Platform
  • Configured/Customized implementation to achieve functional/procedural needs within CyberSecurity Group
  • Implement Managed Security Service Provider (MSSP) ServiceNow integrations
  • Implemented bi-directional integration and adapt for use with Security Incident
  • Configured/Customized Security Incident implementation to work with escalated MSSP
  • Created new form elements
  • Created back-end logic to allow seamless operation of MSSP and SIEM
Agile Methodology BaSH Client Scripts JSON Python REST ServiceNow UI XML ACL ITBM ITIL
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Web Applications Administrator
Jan 2014 - Jan 2018
Cincinnati, OH
  • Maintain/Administer web servers running in-house developed and third-party applications running on IIS, Apache Web Server, WebLogic, Tomcat (hosted on Windows and Linux)
  • Maintain F5 BigIP LTM and DNS (formerly GTM) implementations
  • LTM
  • VIP/Pools, iRules (TCL), Health Checks
  • DNS
  • Wide IP/Pool, Regions
  • Maintain/Administer Adobe Experience Manager CMS (based on Apache Sling running as a Java application)
  • Maintain/Administer DevOps tools including Github Enterprise appliance and Bamboo CI/CD Environment
  • Monitor Applications and Servers using Zabbix including network, HTTP, and JVM monitoring
  • Developed Bash, Python, Powershell, and Batch file scripts to test/debug REST services, automate builds, and perform text transformation Projects
  • Implement F5 BigIP DNS (formerly GTM) between data centers
  • Validate communication with existing F5 LTM for layer 4-7 health checks
  • Configure Wide IP/Pools for both internal and external name resolution
  • Upgrade Adobe Experience Manager from version 5.5 to version 6.2
  • Re-design Author/Publisher/Dispatcher configuration for optimal performance
  • Develop Apache configuration to improve speed of implementing new sites
  • Implement improved monitoring including JVM monitoring in Zabbix and Splunk
Apache Data Center DNS IIS Python Windows REST OPTIM
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IT Manager
Jan 2006 - Jan 2010
Princeton, IL
Responsibilities
  • Administer/Maintain Windows Active Directory server and client environment
  • Provide client application support for Public Utility billing software and Microsoft Office
  • Administer/Maintain LAN hardware supporting multiple buildings over copper and fiber connections
  • Administer/Maintain Nortel PBX and Voicemail systems
  • Administer/Maintain digital signage system with custom Flash development including ActionScript
  • Develop custom website CMS using PHP
  • Administer LAMP-stack and IIS-based application servers
  • Administer/Maintain Untangle Firewall Projects
  • Redevelop City Website to improve navigation and provide new features including enhanced contact forms and local mapping
  • Implement new HP Switches using fiber and copper interconnects between sites
  • Implement multi-site storage and backup system Bureau County Republican (Shaw Newspapers)
  • Systems Assistant Princeton, IL
Project Management Fiber Optics MS Active Directory PHP
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Edit Skills
Non-cloudteam Skill
Education
Computer Networking
Illinois Valley Community College 2003
Computer Information Systems
Illinois Valley Community College 2002
Certifications
Certified ServiceNow System Administrator
Certified ServiceNow Application Developer
ServiceNow Micro-Certifications
Skills
Python
2019
5
REST
2019
5
Apache
2018
4
Data Center
2018
4
DNS
2018
4
Fiber Optics
2010
4
IIS
2018
4
MS Active Directory
2010
4
OPTIM
2018
4
PHP
2010
4
Project Management
2010
4
Windows
2018
4
ACL
2019
1
Agile Methodology
2019
1
BaSH
2019
1
Client Scripts
2019
1
ITBM
2019
1
ITIL
2019
1
JSON
2019
1
ServiceNow
2019
1
UI
2019
1
XML
2019
1
Servicenow Developer
0
1
Publications
Developing Console Applications with Bash
, 2020
Manipulating Binary Data with Bash
, 2020
Building a Bare-Bones Git Environment
, 2020
Bare-Bones Monitoring with Monit and RRDTool
, 2020
Github Webhooks with Bash
, 2020
PXE boot and TinyCore Linux
, 2020