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Ketur
keturp@gmail.com
713-325-3792
Houston, TX 77299
Servicenow Admin/Developer
17 years experience W2
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Summary

Experience
Servicenow Admin/Developer
Information Technology
Jan 2015 - Jan 2020
Philadelphia, PA
Perform system and application configuration and management. Provide customer support of tickets assigned to the ServiceNow team.
  • Collaborate with process owners and business stakeholders to translate business requirements into functional requirements within ServiceNow.
  • Complete development, configuration and workflow administration to support business processes in the platform.
  • Gather requirements for SLA and configured in ServiceNow development.
  • Working with ITSM team members, internal customers, and external partners to design, develop, configure, test, document, and deploy new functionality and fix existing
  • Created ServiceNow forms from scratch along with advanced customizations.
ServiceNow Servicenow Admin
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Front End/ UI Engineer
Information Technology
Jan 2014 - Jan 2015
Houston, TX
Created clean maintainable and scalable code from specifications that produces highly usable and cross-browser compatible interfaces according to industry best practices.
  • Worked in Agile environment using Jira, where we iterate quickly and frequently.
  • Advised on and provide alternative solutions for projects and development team goals.
Agile Methodology JIRA UI
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Technical Analyst
Information Technology
Jan 2013 - Jan 2014
San Mateo, CA
Wrote JavaScript code to automate mobile devices. Tested mobile devices from an end user viewpoint. Tested and conducted QA on scripts.
  • Communicated with customers for details of each request.
  • Tracked requests and scripts with an internal database for updates and changes.
  • Worked with operations, support and sales to ensure success with developing and deploying their mission critical applications
No skills were added
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Front End Web Developer
Information Technology
Jan 2012 - Jan 2013
Santa Clara, CA
Worked with business users and project managers to outline functional specs.
  • Architected application workflow and design user interface for highly varied business applications.
  • Built web applications on Caspio cloud platform with JavaScript, CSS, and HTML.
  • Integrated applications with web services, such as payment gateways, e-signatures, emails, etc.
CSS JavaScript Project Management Web Developer WebServices
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Front End Web Developer
Information Technology
Jan 2008 - Jan 2012
San Jose, CA
Collaborated with designer and event project manager to achieve pixel perfect websites.
  • Built out customer websites on the Cisco in house CMS platform, EOS.
  • Created website traffic and outages SLAs for hosted websites on the EOS platform, using Pingdom and Gomez.
  • Cut time of building sites on EOS platform by 25%.
Cisco Project Management Web Developer
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Technical Support Engineer
Information Technology
Jan 2005 - Jan 2008
Palo Alto, CA
Provided pre-sales support for Mondosoft products, including technical evaluations and advice regarding the technical match between customer needs and our products.
  • Worked with engineering team in fixing and correcting bug issues.
  • Supported large corporations such as Microsoft XBOX, Shell Oil, GNC, Jelly Belly, Coleman, Iomega, and Wells Fargo.
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Edit Skills
Non-cloudteam Skill
Education
Computer Information Systems
Drexel University
Skills
Project Management
2013
5
ServiceNow
2020
5
Servicenow Admin
2020
5
Web Developer
2013
5
Cisco
2012
4
Agile Methodology
2015
1
CSS
2013
1
JavaScript
2013
1
JIRA
2015
1
UI
2015
1
WebServices
2013
1