? Over 1 years of professional experience in IT industry. ? Worked as a Service-Now developer and administrator with experience in implementation, support, development and administration. ? Direct hands on experience on various IT Services of Service-Now tool like Service Catalog Requests, Asset Management, Configuration Management, Service-Now Administration, Incident and Problem Management, Knowledge Management, Reporting, Gauges, Integration with Web Services. ? Experience in configuring and customizing all aspects of Service-now like UI actions, UI policy, Business rules, Data policies, Client scripts. ? Hands on experience in web development using HTML, CSS, JAVASCRIPT and J-QUERY. ? Experience in enhancing the ServiceNow functionality by customized JavaScript code to support the new business needs. ? Experience of integrating ServiceNow with third party tools and implantation of SOAP and REST API along with maintaining complex SQL queries and developing PL/SQL Scripts, Triggers, Stored Procedures. ? Integration using REST, SOAP and JSON. ? ServiceNow Integration with Flexera application, Beacons Server, SCCM, PeopleSoft, DELL, Lotus Note, Calero. ? Experience in assigning SLA's to the incident management. ? Experience in creating Portfolio in Dublin, Eureka, Fuji and Helsinki release. ? In depth knowledge on technical implementation on various modules of Service-now like Incident Management, Problem Management, Change Management, Configuration Management. ? Data modelling and creating ACL for new custom tables. Also, involved creating custom application and modules. ? Good knowledge of CMDB and Asset Management Services: Business Services and Configuration item relationships. ? Worked on configurations and assets stored in CMDB tables. ? Worked with Import Sets and Update Sets in ServiceNow. ? Expertise on creation of workflows for Service Catalog items in Service-Now.