Brian
brian.moore34@gmail.com
913-206-3206
6613 NW Chinquapin Ct
Houston Lake, MO 64151
IT Engineer - Tools Admin and Developer
21 years experience W2
2
Recommendations
Average rating
149
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Summary

  • An IT tools administrator and developer seeking a role as a ServiceNow administrator and developer.
  • Bringing 5 years of ServiceNow experience along with the ServiceNow Performance Analytics module in a production setting, 17 years of web development experience, 10 years of performance analytics with various tools, and a proven history of success in the global marketplace.
  • Set up performance analytics on a (usually) daily snapshot period from various tables in ServiceNow.
  • Created performance indicators to show trending of incident records and their group/severity changes over time to accurately track work volume by department, and identify common issues to improve incident routing in the future.
  • Created dashboards using performance analytics widgets to present a high-level insight into incident operational performance.

Experience
Education
Bachelor's in Computer Information Systems
DeVry University 2003
Certifications
ServiceNow Certified System Administrator
Certification Number: 21186519
Microsoft Certified Professional
Certification Number: F310-0152
MCTS - .NET Windows Forms Applications
Certification Number: A452-5479
MCTS - .NET ASP.NET Applications
Certification Number: A452-5478
Skills
.NET
2021
11
C#
2021
11
MySQL
2021
11
PHP
2021
11
UI
2016
8
ASP.NET
2010
7
HIPAA
2010
7
Web Developer
2010
7
Agile Methodology
2021
5
Business Intelligence
2021
5
Requirements Gathering
2021
5
ServiceNow
2021
5
Automated Testing
2021
4
ITOM
2021
4
ITSM
2021
4
Jasper Reports
2021
4
Linux
2021
4
MongoDB
2021
4
Regression Testing
2021
4
Selenium
2021
4
ServiceNow PA
2021
4
SolarWinds
2021
4
SQL
2021
4
SQL Server
2021
4
Tableau
2021
4
Windows
2021
4
Zabbix
2021
4
AngularJS
2016
1
ITIL
2016
1
JavaScript
2016
1
REST
2016
1
SDLC
2016
1
SOAP
2016
1