Scott
Scottcsmith77@gmail.com
352-474-8704
7525 Townsend Rd
Jacksonville, FL 32244
IT Support Analyst
11 years experience W2
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Average rating
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Summary

  • Desktop Support Engineer with over 7 years of experience
  • User Training
  • Remote Connection and VPN Support
  • Outstanding Customer Service Skills
  • Experience with Windows 10, VMware, Linux, Microsoft Exchange, Windows Server 2016, PowerShell, Service Now, Office 365, and various other applications
  • SCCM software configuration & deployment
  • Citrix software configuration and troubleshooting
  • Active Directory configuration and administration
  • Azure account administration
  • Network Connectivity Management, Solarwinds, Goverlan
  • Desktop and Laptop Hardware Repair
  • VOIP, Avaya and Cisco phone systems
  • System installation, Updates, and Recovery Skills

Experience
Education
Networking Services Technology
Santa Fe College 2013
Automotive Technology
Santa Fe College 1998
Newberry High School
Certifications
A + Certified * Remote connection * Network Connectivity
Network + Certified support Management
Network + Certified
A + Certified
Skills
Desktop Support
2022
7
Technical Support
2020
5
Desktops
2020
4
Customer Service
2018
3
Database Maintenance
2020
3
Network Administration
2020
3
Scala
2020
3
ServiceDesk
2018
3
Continuous Improvement
2023
2
Database Backups
2022
2
Database Upgrades
2022
2
MS Active Directory
2022
2
Patch Management
2022
2
Application Support
2020
1
Auditing
2015
1
Disaster Recovery
2015
1
Firewall
2015
1
Laptops
2020
1
Malware
2022
1
Microsoft Server
2022
1
Mobile Devices
2022
1
MS SCCM
2020
1
Office 365
2020
1
Printers
2020
1
Project Management
2014
1
Regulatory Reporting
2020
1
Routers
2015
1
Switches
2015
1
Avaya
0
1
Cisco
0
1
Citrix
0
1
Linux
0
1
Microsoft Exchange
0
1
MS Azure
0
1
Network Connectivity
0
1
PowerShell
0
1
SolarWinds
0
1
VMWare
0
1
VoIP
0
1
VPN
0
1
Windows
0
1
Windows Server
0
1