Innovative ServiceNow Specialist / Developer and lead Administrator in the industry with a proven history of success implementing strategic improvements, creating productive business, and providing value to clients with 7+ years of experience. Possesses comprehensive skills across all facets of the ServiceNow, with demonstrated strength in evaluating processes and determining cost-effective solutions to increase efficiency and improve accuracy.
- My ServiceNow expertise adds value to my on-hand experience in ITSM modules such as Incident Management, Change Management, Problem Management, Configuration Management, Service Level Management, ITOM, ITBM, ITFM, SecOps and GRC.
- Good understanding and knowledge on all phases of the software development life-cycle (SDLC) and also familiar with methodologies like Waterfall, Agile/Scrum.
- Control system access and data security, Control access to the application and its records.
- Extensive experience in creating and maintaining Access Control Rules for securing and providing the right access to right person/role.
- Strong experience on web development frameworks Angular and Backbone JS and also good with the following scripting languages JavaScript, Python, Shell Scripting, PowerShell.
- Worked on CMDB and Asset Management in providing better scope of understanding on the inbound and outbound of assets.
- Design and configuration experience in ITSM and customizing the applications using Java script, AJAX and HTML in ServiceNow.
- Hands on experience in creating the custom Applications, Modules in ServiceNow.
- Worked on 15
- 20 indicators, creation and updating of the indicators and other configuration records such as breakdowns and widgets, and collect data for tables incident, change, problem, requests and some custom tables according to the need of the clients.
- Good grip on Performance Analytics several script objects for use in scripts such as formula scripts, as well as APIs for querying Performance Analytics data which includes PA Scorecard API and PA Snapshot API.
- Strong understanding of ITIL/ITSM V3 processes.
- LDAP integration for users details population.
- Bomgar integration with SNOW using MSP (Managed Service Properties).
- ADFS (Active Directory Federation Services) integration with SNOW.
- SSO integration with SNOW for User Authentication.
- Microsoft Azure Integration with ServiceNow for VM provisioning.
- Oracle DB integration with ServiceNow via JDBC Prob using MidServer
- Integrating On Call Roster by fetching data from FTP server.
- Splunk Integration
- Experience in designing User Interface (UI) applications and professional web applications using HTML 4.0/5, XHTML, CSS2/CSS3, JAVASCRIPT, JQUERY, AJAX, JSON AND XML
- Created ESS Portal with knowledge base through a user-friendly website.
- Compliance and regulation standards: SOX, PCI, HIPAA
- Define GRC policies, then track and report on compliance with Policy and Compliance
- Hands-on Experience in technical implementation of Change Management, Incident Management, Problem Management, Service Catalog, Software Configuration Management, Reporting, Discovery and Integrations
- Expertise on various ServiceNow customizations as per client's requirement.
- Expertise on the Implementation and maintenance of Business Rules, Client Scripts
- Experience in configuring the SLAs for various ITIL processes as per the client requirements
- in change management using Update Sets, Import Sets in ServiceNow
- Expertise in working with the workflows using ServiceNow workflow editor
- Expertise on defining workflows in Service Catalog items, Approvals and Dynamic tasks in ServiceNow.
- Created transform maps both automatic field and service mapping and scripting.
- Responsible for the implementation of ServiceNow ITSM suite, Discovery, CMDB, Event Management, Service Watch/Service Mapping.
- Expertise in designing, development and implementation of Service Now Platform.
- Participated in process designing sessions and documented ITIL process flows
- Working with process owners and business stakeholders to translate business requirements into functional requirements within Service Now. Ohio (703) 596-9235 sarah.noble1230@gmail.com Being ServiceNow Specialist & Consultant Kaiser Aluminum, Remote Being ServiceNow Developer & Administrator
