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Upton, MA 01568
Technical Writer | Communications Specialist | Knowledge Manager
23 years experience W2
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Senior Documentation Specialist
Mar 2020 - Apr 2020
Supported Sales / Solutions team proposal efforts for SAP systems modernization and migration to Cloud platform.
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Senior Documentation Specialist
Apr 2015 - Jan 2020
  • Optum Senior Documentation Specialist Supported clinical informatics population health management tool based on predictive cost modeling.
  • Integrated new functionality into comprehensive legacy documentation while working as key member of a globally distributed team. Relied on product knowledge and team artifacts for details.
  • Streamlined writing process to work within fast-paced Agile environment by initiating user stories / tasks, coordinating DEV / QA / SME feedback and soliciting stakeholder reviews.
  • Managed release version archives as a reference for Implementation, Training and Help Desk teams. Tracey Kutzko
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Senior Technical Writer
Sep 2014 - Apr 2015
Senior Technical Writer
  • Interviewed Subject Matter Experts to capture mortgage origination product logic and end-to-end technical flow for correspondence processing. Created visual presentations including complex illustrations / diagrams.
  • Researched cloud infrastructure and security as applicable to integration and support of deployed tenant applications. Created quick references and templates for tenant onboarding tasks.
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Senior Technical Writer
Information Technology
Apr 2010 - Sep 2010
  • Authored user guides for prototype healthcare modules including provider credentialing, network / member maintenance, care management, claims processing, payment reconciliation and call center.
  • Established writing process style guidelines and created corporate user documentation templates.
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Senior Technical Writer
Mar 2008 - Apr 2009
  • Produced training materials for SDLC methodology and time reporting tools managed special projects such as monitoring worldwide systems inventory and communications archives.
  • Established change control procedures, recommended best practices and maintained corporate policies as a member of the Global Program Management Office. Launched SharePoint intranet site.
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Documentation Manager
Jan 2000 - Nov 2007
| Tibersoft Documentation Manager | Lead Writer
  • Created customized user, training and administrative materials (client guides, online Help and APIs) for foodservice order management, commodity tracking, contracts reconciliation and reporting web-based tools.
  • Juggled competing priorities for multiple products simultaneously. Gathered requirements by interviewing clients. Participated in development launch of Agile methodology.
Agile Methodology
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Non-cloudteam Skill
Writing and Biology Framingham State College
Northeastern University
Senior Member, Society for Technical Communication (STC)
Agile Methodology