Manjeet
mahluwal@yahoo.com
347-439-2285
New York, NY 10001
Senior Technical Support Engineer / Premier Support Engineer / SaaS Engineer
36 years experience W2
3
Recommendations
Average rating
135
Profile views
Summary

  • Manjeet Ahluwalia has been working in Administration/Support and Development of Core Remedy and BMC Product suite for 20+ years.
  • She has worked with many large customers before and while working in BMC.
  • She is highly effective in troubleshooting and maintenance of complex systems and can deliver valuable service to mentor and lead the team in implementing automation enhancements and process improvements.
  • ITIL V3 Certified and Various BMC Certifications for ARS, CMDB, ITSM, SRM, MYIT, Smart IT Administration, Development and Support.
  • BMC Remedy ARS/ITSM/CMDB/SRM/DWPA/Smart IT, Spoon, Smart Reporting, SaaS/Cloud Computing (Remedy On Demand), ServiceNow, Windows/Linux, Java, JavaScript, XML, SQL Server/Oracle, PL/SQL, Microsoft Word, Excel, PowerPoint, MS Project, Configuration Management tools, Requirements Analysis, Business Analysis.
  • Senior IT Professional with a demonstrated history of working in the Information technology and Services industry. Skilled in Enterprise Software, Saas, latest tools and software applications.
  • Experienced Professional with a Master of Science (M.Sc.) in Computer Science.
  • Great communication skills working with all levels of organization, customers, partners and vendors.
  • Ability to prioritize, multi-task, and perform effectively under pressure.
  • Ability to lead and carry out projects efficiently and meet deadlines.
  • Committed and dedicated to achieve excellence by learning new technologies.
  • Helps Organizations by adding value and drive business value realization.
  • Ensures that the implementation of tasks complies with documented support standards and provides a high level of customer satisfaction

Experience
Education
Master's in Computer Science
J K Institute of Applied Physics and Technology, 1989 - 1990
Bachelor's in Computer Science
Delhi University, 1985 - 1988
Skills
BMC Remedy
2021
22
Database Upgrades
2021
19
Business Requirements
2021
12
Technical Support
2021
12
CMDB
2021
11
Disaster Recovery
2021
11
ITSM
2021
11
Microsoft Excel
2021
11
Mockup
2021
11
SaaS
2021
11
SQL
2008
11
Business Analysis
2008
10
Configuration Management
2008
9
Crystal Reports
2008
7
Java
2008
7
JavaScript
2008
7
Linux
2008
7
Oracle
2008
7
SDLC
2008
7
Shell Scripts
2008
7
C++
2000
3
Software Engineer
2000
3
FoxPro
1996
2
UNIX
1996
2
Windows
1996
2
Cobol
1992
1
Graphic Design
1992
1
Project Management
1992
1
Analysis
0
1
BMC Digital Workplace
0
1
Business Development
0
1
Cloud Computing
0
1
Contract Negotiations
0
1
Enterprise Architecture
0
1
ERP
0
1
ITIL
0
1
Marketing Management
0
1
Microsoft Office
0
1
MS Project
0
1
mSQL
0
1
PL/SQL
0
1
Regulatory Reporting
1988
1
Requirement Analysis
0
1
ServiceNow
0
1
SOA
0
1
Solutions Architecture
0
1
SQL Server
0
1
Strategic Planning
0
1
Team Build
0
1
WebServices
0
1
XML
0
1