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Erik
erikmsandberg@gmail.com
817-297-2004
1412 Strickland Drive ?
Crowley, TX 76036
ITSM/ITIL/ServiceNow Consultant
16 years experience
W2
0
Recommendations
Average rating
94
Profile views
Summary
My consistent history of enabling professional services organizations to achieve continued growth stems from my focus on solving customers’ problems, managing complexities, inspiring engagement, and delivering customer service excellence.
Known for my commitment to defining the best technology solutions, I am focused on understanding customers’ needs, advocating the value of company’s products and services to address objectives, and applying creative thinking skills to develop solutions with strong results.
My greatest successes stem from cultivating relationships inside and outside the company to hear different ideas, learn something new, create business opportunities, and develop best practices to enable continued competitive growth.
As a leader, I take great pride in fostering a work environment that values inclusivity and acceptance of ideas from others.
I am able to create meaningful connections between employees’ values and the organization to maximize business success.
I thrive on the opportunity to build new businesses and capabilities, create unique service offerings, establish referenceable accounts, and drive the capture and delivery of multi-million dollar contracts.
Experience
Edit Skills
Non-cloudteam Skill
Education
Master's in Business Administration
Keller Graduate School of Management of DeVry University 2007
Minor: Project Management
Record has not been verified.
Bachelor's in Network and Communications Management
DeVry University 2004
Record has not been verified.
Certifications
CERTIFICATIONS
CSME, ITIL v2 Foundation Certification in IT Service Management (Certificate Number: 8176994225)- 20
Certificate (100413023)
Skills
Customer Service
2020
1
telecommute
2020
1
Business Requirements
2018
1
Cloud Computing
2020
1
CMDB
2018
1
Servicenow Admin
2018
1
Servicenow Developer
2018
1
ServiceNow ITSM
2018
1
ServiceNow PA
2018
1
System Administration
2018
1
UAT
2018
1
Analysis
2015
5
BSA
2011
4
System Analysis
2011
4
BRD
2018
1
Scrum Master
2018
1
ServiceNow Orchestration
2018
1
TDD
2018
1
Agile Methodology
2018
3
Configuration Management
2018
3
Continuous Improvement
2010
3
Database Maintenance
2010
3
Documentation
2018
3
FOCUS
2010
3
Operations Management
2018
3
Project Management
2020
3
Regulatory Reporting
2010
3
Sales
2020
3
ServiceNow
2018
3
Stakeholder Engagement
2018
3
Training
2018
3
Database Upgrades
2018
2
ITIL
2018
2
ITSM
2018
2
Analytics
2015
1
Approach
2018
1
CASE
2015
1
Cross-Functional Team Management
2018
1
Employ
2015
1
PMBOK
2018
1
Regression Testing
2018
1
Requirements Gathering
2015
1
RFP
2015
1
Scrum
2018
1
Sensu
2011
1
Service Center
2015
1
Sourcing
2020
1
Support Documentation
2018
1
Technical Specifications
2018
1
Technical Writing
2018
1
Test Case Preparation
2018
1
Triggers
2015
1
Desktop Support
2006
1
Auditing
2012
1
Compliance
2012
1
Data Center
2012
1
Database Backups
2012
1
Microsoft Excel
0
1
Project Planning
2012
1
Quality Assurance
2012
1
