? Participates in identifying business process requirements and related business/application solutions for a specific business need. ? Gathers customer requirements for customized solutions and provides alternative solutions. ? Training and support directly to customers. ? Identifies/receives problem, researches alternatives, prepares presentations, drives solutions, tests to confirm, gains consensus, and implements solutions for defined business processes. ? Creates documentation of business processes, training procedures, and standard operating procedures. Generate and create reports; research and analyze data and report trends to management/business partner.