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Saint Louis, MO 63199
Senior ServiceNow Manager
11 years experience W2
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Senior ServiceNow Manager
Jun 2020 - present
Arvada, CO
scherryconsulting@gmail.com * https://www.linkedin.com/in/pscherry78/ Highly skilled and resourceful senior director and manager offering 22+ years of experience in IT services and engineering operations. Proven track record in CMDB analysis and development of maintenance processes. Extremely knowledgeable about information system support and services, data center migrations, and product management for large organizations. Responsible for reporting and troubleshooting technical issues at different service levels. A motivated and creative specialist which knows how to lead by example and deliver outcomes that facilitate a positive bottom line. He comes to any issue with a proactive outlook, a hands-on approach, and a commitment to reliability. Pursuing ServiceNow, PMP, and Azure certifications. Proud Eagle Scout.
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Process Owner
Apr 2020 - present
with Lean Facilitator certification
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Sep 2018 - Apr 2020
DCP Midstream | Denver, CO
  • Created PMO standards used across organizational transformation to digital experiences and data sharing. Bringing the organization $10s of millions in savings per year
  • Directed Multi-Factor Authentication ( MFA ) adoption across 2200 employees
  • Set ITIL support standards and holding external vendors to those standards
  • Negotiated and managed vendor relationships, bringing the digital automation age into the organization
  • Implemented project portfolio management within ServiceNow to allow all 2500 employees insight into ongoing efforts to transform into the industry leader
  • Led DocuSign implementation to replace over 500 possible document types needing a physical signature
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Feb 2017 - Sep 2018
BJC HealthCare | St. Louis, MO
  • Configuration manager and champion for service mapping, owning and defining data governance practices for state's largest nonprofit with $4B+ in annual revenue and 30K+ employees
  • Gathered and maintained 9.1M configuration items (CIs) points of data in collaboration with BJC's 557 Information technology teams across security, customer service, management, and disaster recovery.
  • Led senior management to determine how configuration item data can reduce outages and customer impact
  • Managed ServiceNow discovery patterns for 2.8K+ IP ranges spread across 750+ locations, obtaining configuration item data across 52K+ endpoints by utilizing 75 different credentials to authenticate
  • Trained and coached staff members
  • Executed data audits for ServiceNow system with 9M+ configuration items spread across 15 hospitals and 700+ other offices including 5K active servers, 43K+ active PCs, 1.2K internally managed applications and 3K+ pieces of network gear
  • Defined and implemented future process improvements for incident and change management
  • Conducted root-cause analysis for weekly reviews of P1 incidents
  • Created reports and presentations for senior leadership utilizing Microsoft Office: Excel, PowerPoint, and Word Document SERVICENOW VERSIONS
  • Orlando
  • Istanbul
  • Berlin
  • Madrid
  • Helsinki
  • Kingston
  • Eureka Scherry 1
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Oct 2010 - Aug 2018
Served as the board treasurer for a private school with 100 students, chairing the finance committee and overseeing a $650K+ budget
  • Conducted pay-scale reviews and runs processes to determine financial aid eligibility for enrolled students
  • Managed bi-weekly payroll when the business manager was absent
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Jul 2011 - Sep 2012
Created and tested disaster recovery procedures for multiple nonprofit clients
  • Developed building-wide wireless LAN systems, allowing for both public and private access
  • Created mobile and online payment processing for small nonprofits with Square and PayPal processing $30K+ for one
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Non-cloudteam Skill
Business Administration and Management
Webster University
Computer Science
Webster University
Certifications in CompTIA Security+