Making sure study data is collected to a high quality in accordance with Good Clinical Practice standards. Ensuring subject safety at all times. Responsible for administering study medication to study participants, including intravenous infusion /pumps. Supervising staff and study events on the unit. Monitoring study schedules and reviewing study activities as they progress. Responsible for reviewing, recording and following adverse events. Monitoring of clinical results, compliance, or safety issues which might trigger the exclusion or discontinuation of a participant. Effectively interact with pharmaceutical company representatives. Ensuring familiarity with crash cart emergency procedures. Review study source documents for completion.

• I provide nursing assessments and interventions in patient care planning, evaluation, and medical care coordination, adult and pediatric immunizations, and mental health screening. I assist physicians during examinations and procedures. Performs various tests and administers medications. I perform various lab tests, as well as assist physician perform various X-ray’s on patients. Resolves patient problems and needs by utilizing multidisciplinary team strategies.
• promotes independence by establishing patient care goals and teaching patients and families to understand conditions, medications, and self-care skills. Determined treatment eligibility as well as ordering equipment using clinical options to decide if plans meets the patients needs. Follow up care via telephone, as well as home care visit. Documents patient care services by charting in patient and department records. I maintain a cooperative relationship among health care teams by communicating information; responding to requests; building rapport, participating in team problem-solving methods.
• I contribute to team effort by accomplishing related results as needed.

Supervises nursing personnel to deliver nursing care and within the scope of practice, coordinates care delivery which will ensure that residents' needs are met in accordance with professional standards of practice through physician orders, center policies and procedures, and federal, state and local guidelines

Responsible for managing 30 service associates to ensure they met daily quotas and departmental goals. Met on a daily basis for both customer service and claims processing. Resolved critical issues by communicating with supervisors, members, and providers to provide quality customer service. Ensured accurate benefits, eligibility, contracts, and claim information. Monitored daily call activity via CentreVu and evaluated CSR availability, hold, and talk time. Provided support to staff to consistently meet and exceed all quotas and quality control requirements, maintaining 97% accuracy via ACD telephone standards. Coached and provided feedback to all employees with adherence to policies and procedures on a monthly or as needed basis.

Created registration packages for private patients in clinical departments. Performed member registration and billing data entry for inpatient admissions and discharges. Verified insurance by communicating with various health care carriers and services including HMO, PPO, Traditional, Care Manager, and Medicare.