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6607 Andorra Meadow Trail
Katy, TX 77493
12 years experience W2
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Service Now Developer working with Service now for 3 years plus. Developing Dashboards, Data Imports, Workflow, Configuration, Scripts.

Information Technology
Aug 2018 - present
Houston, TX
Service Admin/Developer
  • Works directly with IT Management to align Service Now with IT organization strategy
  • Establish and follow governance to allow for systematized development from multiple organizations and teams
  • Works closely with application administrator to understand impact of work
  • Provides training and may lead the work of others
  • Configuration/Customization of the Service Now system including workflows
  • Serves as a liaison among development teams, application services, and the business, including functioning as a subject matter expert (SME)
  • Uses scripting tools and Service Now functionality, create script to automate routine tasks being done in Service Now
  • Perform Service Now Configuration to support customer's requests
  • Develop Dashboards
  • Performing Data Imports
  • Develop scripts
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Security Analyst
Information Technology
Jan 2017 - Aug 2018
  • Primarily responsible for Data Loss Incident triage, incident declaration, and initial remediation of incidents, and further escalation of an incident
  • Responsible for assisting security tools administrators with improving rules and alerts on Data monitoring tools
  • Developed new use cases and playbooks in conjunction with the SOC Engineers to more effectively respond to a wider range of Data Management alerts in the most efficient manner possible
  • Developed Playbooks to cover Data Loss Prevention work instruction and operational procedures.
  • Splunk SIEM event alert management to determine risk of the threat and start incident of mark it false positive.
  • Created dashboards and reports to provide Data analysis
  • Work with stakeholders to determine and develop business needs in availability, confidentiality and Integrity,
  • Data Loss Prevention monitoring using Microsoft Cabon Black
  • Analyzing Microsoft 356 email payloads for phishing.
Carbon Black Security Analyst SIEM SOC Social Engineering
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Security Analyst
Information Technology
Jan 2016 - Dec 2016
Houston, TX
  • Analyzed Logs, vulnerability scanned outputs, assesses findings, and developed remediation tasks
  • Assisted in windows upgrade project, (Win8-Win10)
  • Performed remediation on vulnerable servers, applied system patches, pushed windows updates. Re-mediated affected machines by wiping, re-imaging, pushing updates and applying patches on them to secure the machines for possible threats like Wanna-cry ransomware
  • Support 3500 users in Active Directory and Access Management
  • Managed network traffic through network devices, determined threats and protected the assets that are vulnerable based on the network traffic reports
  • Reviewed alerts and logs to determine real threats and false positives / Documented network behavior to prevent incident from reoccurring / Investigated unresolved incidents and document / Prepared metrics reporting for the team meetings /Prepared documents for vulnerability team meetings
  • Monitored Palo Alto's Firewalls and Sophos Logs
  • Managed Department Changes thorough out its lifecycle, creation, assessment, CAB Meetings, Approval, Implementation and post implementation.
  • Provide users lessons learned after the incidents.
MS Active Directory Security Analyst
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Cyber Security Analyst/ Incident Management
Information Technology
Jun 2012 - Dec 2015
Thousand Oaks, CA
  • Investigated, Managed, tracked, logged and responded to escalated security incidents according to established policies and best practices, using available security tools Applications, Firewall IPS (Palo Alto), Vulnerability Management (Nexpose) Incident Management (IBM QRadar SIEM)
  • Provided guidance to Tier One and other first responders on the proper handling of information security incidents.
  • Opened incident tickets and track them from start to completion following closely on its lifecycle stages prepare, identify, contain, eradicate, recover and lessons learned.
  • Collected Evidences for future use on similar cases, lesson learned, training and awareness. Identified and documented malware details to use as preventative measures in the future attacks.
  • Coordinated the flow of information between different business organizations within the client enterprise, communicated the status of incidents to the leadership team clearly for incident response and reporting.
  • Worked on Windows file system and registry functions
  • Performed network monitoring, analysis, troubleshooting, and configuration control technologies
  • Forwarded investigation findings to legal department for further actions on cases that needs legal attention.
Cyber Security Incident Management Information Security IPS Security Analyst Vulnerability Managment
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Configuration Management Analyst
Jan 2010 - Jun 2012
Teaneck, NJ
  • Developed Work flow processes, Managed Workflow modifications and user requests, Work Views, Communication Templates, and general Maximo Systems Application tasks and roles
  • Performed system and integration testing to ensure all modules function and work properly
  • Experience in configuring External systems, Interfaces, End Points, Data Import and Data Export.
  • Created escalations, Security groups, User, Automation Scripts., SLA's, roles and conditional expressions for business process
  • Experience in Application Designer, Maximo DB Configuration, Mif/Mea, Assets, Security, Platform Configuration
  • Experience in Maximo Integration Framework, Integration Maximo with other products like CMDB Data Load, Sap, Itic and Taddm as well as with external data. Experience with Configuration and Customization.
  • Performing Code reviewing. Experience with Java . Design Documents reviewing.
Configuration Management
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Edit Skills
Non-cloudteam Skill
New Horizon
College of Business Education CBE
CompTIA Cyber Security Analyst Training
Certified Information System Security Professional - In Progress
Security Analyst
Cyber Security
Incident Management
Information Security
Vulnerability Managment
Configuration Management
Carbon Black
Social Engineering
MS Active Directory