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Shaun
s.alex.carroll@gmail.com
919-539-5723
Durham, NC 27704
11 years experience W2
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Summary

Premier Support Engineer and Incident Coordinator with nearly seven years of experience in complex support environments and technologies ranging from Microsoft 365 to specialized e-commerce platforms to vast multinational corporate environments and a relentless obsession for building efficient, cross-collaborative support processes and protocols that provide the best possible customer experience.

Experience
Education
Art History
Savannah College of Art and Design 2011
Savannah College of Art and Design Combined 2011
Certifications
FEMA
ICS - 100: Introduction to Incident Command System
IS-00200 c: Basic Incident Command System for Initial Response
IS-00405: Mass Care/Emergency Assistance Overview
Skills
Account Management
2014
1
MS Visio
2014
1
Program Management
2014
1
Project Management
2014
1