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22007 Gypsy Cliff
San Antonio, TX 78261
Senior Manager/Program Management Consultant
19 years experience W2
Average rating
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Project Management Professional (PMP) senior leader possessing extensive knowledge and experience in the planning, implementation, and controlling of multiple concurrent initiatives, with expertise in project/program/portfolio management, Program Management Office (PMO) creation and maturation, process development, PPM Tool implementations, metrics reporting and analysis as well as managing resources and vendors. Successfully demonstrated the ability to strictly comply with all budgetary and timeline requirements. Solid track record of consistently meeting corporate goals through strategic planning, staff development, leadership, relationship building, project execution and technical expertise. Significant experience with Six Sigma and Agile methodologies.

Senior Manager/Program Management Consultant
May 2018 - present
San Antonio, TX
  • Program/Change Management Consultant assigned to large financial institution implementing a new accounting standard for Current Expected Credit Loss (CECL), including relevant technology implementations, model development, process and procedures development, controls, auditing and data requirements.
  • Coach and mentor client project management personnel on all aspects in portfolio/program/project management best practices.
  • Responsible for creating the methodology and tools to mature PMO processes as a formal service offering for Aventine Hill Partners.
Auditing Change Management PMO Program Management Project Management
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Information Technology
Feb 2016 - May 2018
San Antonio, TX
Senior Manager/Principal Technical Project Manager
  • Transformation Management Office (TMO)
  • Responsible for evolving and maturing the TMO, including training project managers and other staff on the Project Management Lifecycle.
  • Oversight on multiple software development/configuration projects.
  • Program Manager for a $63m Digital Transformation program to modernize IT Infrastructure, Data Center Cloud Migration, Office 365 implementation and end-user computing device upgrades.
  • Program Manager for an Information Systems Security Program: Security Intrusion and Event Management, Security Operations Center, Anti-Virus Upgrade, Oracle Identity Management.
  • Program Manager migrating a newly acquired acquisition's Data Center to a Managed Service Provider Cloud environment.
  • Program Manager for a major IT Integration component of a large acquisition.
  • Represent Andeavor at UTSA Career Events and Intern/RDP interviews.
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Vice President - Project Management Manager
Sep 2009 - Feb 2016
San Antonio, TX
Provide oversight to the program/project managers supporting multiple concurrent programs/projects.
  • Led the Change Delivery Transformation Program Efficiencies project resulted in $16.9m annual savings.
  • Program Management leader implementing software solutions in support of the Mortgage Sales and Acquisitions business unit as well as Mortgage Servicing-Wide Strategic Initiatives utilizing agile methodologies.
  • Selected for a special assignment to implement a standardized project management process and tool (Clarity) across all of Wells Fargo Home Lending, coordinating with 35+ vertical, horizontal and governance PMO's.
  • Program Manager supporting the Foreclosure and Loss Control Attorney Management lines of business with oversight on 40+ concurrent projects
  • Facilitated project prioritization and status reporting for a portfolio of 225+ projects, spanning 9 programs
  • Established project, program, portfolio, and prioritization processes, tools, templates and reporting.
Agile Methodology PMO Program Management Project Management
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Senior Program Manager
Apr 2009 - Sep 2009
San Antonio, TX
(contract), eAssessments Responsible for the technical and business aspects of a multi-million dollar program, combining three separate applications with 100+ products to one on-line, internet platform. Introduced a repeatable project management methodology that blended waterfall and agile processes, including the tools and templates.
Agile Methodology Program Management Project Management Waterfall
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Director, Program Management Office
Jan 2006 - Jan 2009
San Antonio, TX
Responsible for creating and managing the Program Management Office within the Information Technology division introducing project, program and portfolio management as a formal discipline. Oversaw all financial management aspects of the IT organization, including the labor, capital, and O&M budgeting processes. Established an IT Quality Assurance function.
  • Assessed project delivery capability and developed a maturity roadmap with activities based on specific goals, strategies, resources, and business needs.
  • Designed and implemented a project management framework that consisted of a scalable methodology with standard processes, procedures, tools and templates.
  • Established a portfolio governance board and guidelines for project prioritization and selections, including stage gate reviews
  • Increased project cost performance from 44% within budget parameters to 84%
  • Increased project schedule performance from 24% on time to 92% *
MS Visio Program Management Project Management Quality Assurance
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Jan 2008 - Jan 2008
PMO of the Year Award
  • Finalist
  • Sponsor/SME on the project that implemented the CA-Clarity Portfolio Project Management (PPM) solution
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Enterprise Business Director, Project Support Services
Jan 2004 - Jan 2006
San Antonio, TX
Responsible for defining, directing, implementing and managing USAA's Enterprise Reporting and Analysis Center of Excellence, providing operational performance analysis and metrics to the project management community. Collect, organize, and report program and project accomplishments to the SVP USAA Programs, the Chief Operating Officer, and the Board of Directors for a $400 million program/project/process improvement portfolio. Required exceptional verbal and written communication to translate complex, technical project implementations into business-related terminology. Oversaw the group that provides enterprise contact center reporting to the various lines of business. Provided management and direction to the department that tracks and reports metrics on enterprise channel performance measures.
Microsoft Excel Process Improvement Project Management
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Non-cloudteam Skill
University of Texas at San Antonio
Project Management Professional PMP senior leader possessing extensive knowledge
Project Management Professional (PMP) Designation (#13048)
Project Management
Program Management
Agile Methodology
MS Visio
Quality Assurance
Change Management
Microsoft Excel
Process Improvement
Strategic Planning