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Robert
r.andrew.chisholm@gmail.com
737-484-2306
Deltona, FL 32725
Senior Manager, Professional Services Project Management Office
22 years experience W2
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Summary

SENIOR LEADER, PMO / SENIOR PROGRAM MANAGER

  • Highly experienced senior manager with a demonstrated record of building high performance delivery teams, successful program delivery and innovative delivery processes.
  • Experienced in multiple delivery methodologies including Agile/Scrum, Kanban, Waterfall and hybrid/best fit approaches.
  • Experienced with Continuous Integration and knowledgeable of DevOps and Continuous Deployment. Experienced in developing, planning and executing a strategic vision for programs and ensuring alignment with company strategic objectives.
  • Experienced in Organizational Change Management for internal improvements and to lead customers through changes caused by major new system implementations.
  • Experienced in IT project management, IT Services Management, Professional Services delivery, quality assurance, software architecture and development, and systems integration. History of highly technical product implementation and hands-on software development. Excellent record of building high-performance multi-disciplinary teams.

QUALIFICATIONS

Project/Program Management

  • Certifications: Project Management Professional (PMP), ITIL V3 Foundation, Certified ScrumMaster (CSM).
  • 20+ years of experience in all aspects of Project Management from envisioning through production deployment/support using Agile/Scrum, Kanban, and traditional delivery processes (waterfall, iterative).
  • Highly experienced in project delivery for Cloud and on-premise environments.
  • Expert in developing project delivery teams based on proven practices that fit the unique needs of an organization and the development levels of the PM staff.
  • Expert in the pragmatic application of project management techniques and tools to fit the organization and customer.
  • Expert in establishing a culture of quality that guides development of organizational quality standards and high-quality delivery practices.

Leadership and Relationship Management

  • Deep understanding of how to transform teams to meet strategic goals through coaching, training, career planning, adjustment of team dynamics, and timely, open feedback.
  • Ability to communicate with clients, partners, internal teams and other key stakeholders.
  • Employed a customer-first approach to understand and manage customer expectations.
  • Served as an executive stakeholder for multiple projects for customer escalations and problem solving.
  • Use a collaborative, agile approach to work across the organization to achieve shared objectives.

General Management Experience

  • Strategic planning and budgeting.
  • Overall forecasting and resource planning for project pipeline.
  • Tracking and reporting on overall program/portfolio health.
  • Experienced in using individual and team metrics dashboards to monitor progress, including typical Agile/Scrum metrics, sales pipeline and revenue metrics and Earned Value

Software Development and Testing Background

  • Experienced in developing solution architectures in on-premise and Cloud environments.
  • Built a software test team, processes and tools that provided 100% test coverage of requirements and code.

Consulting/Professional Services

  • Experienced in proposal development and contract negotiation and in all phases of engagement delivery from assembling a team through turnover and client support.
  • Experienced in delivering large scale Systems Integration projects and packaged CRM projects.

Experience
Education
Bachelor's in Electrical Engineering
University of Texas at Austin
Certifications
PMP
Certified ScrumMaster CSM
Project Management Professional Certification
ITIL V3 Foundation Certification for IT Service Management 2011
Certified ScrumMaster (CSM)
Skills
Project Management
2020
20
Program Management
2020
17
Program Management
2017
17
Commercial
2016
14
Agile Methodology
2020
10
CIO
2016
7
CTO
2016
7
PMO
2009
7
Scrum
2017
7
IAM
2016
1
Information Security
2016
1
Interviewing
2020
1
MS Project
2020
1
Oracle
2016
1
Salesforce
2016
1
Systems Integration
2020
1
Training
2020
1
MS Excel
2020
3
Change Management
2020
2
Microsoft Excel
2020
2
Quality Assurance
2020
2
Quality Management
2020
2
SOW
2020
2
Continuous Improvement
2020
1
Quality Control
2020
1
Application Development
2002
1
Budget Management
0
1
Continuous Deployment
0
1
Continuous Integration
0
1
Contract Negotiations
0
1
CRM
2017
1
Devops
0
1
MS Visio
0
1
Project Assistant
2017
1
Proposal Development
0
1
SaaS
2017
1
Software Migrations
2017
1
Staffing
2017
1
Stakeholder Engagement
0
1
Strategic Planning
0
1
Waterfall
0
1