Uploaded File
add photo
William
williamthomas@mindspring.com
479-270-4650
312 Appaloosa Ave
Saint Augustine, FL 32095
IT Continuous Improvement Manager
23 years experience W2
0
Recommendations
Average rating
25
Profile views
Summary

In my various leadership and other roles, I have delivered projects which not only meet the needs of the business, but do so in a sustainable fashion. I have collaborated with all levels of stakeholders from hourly employees through C-level executives, as well as other development and support personnel in order to ensure adoption with minimal disruption to business which in turn lowers costs and improves company moral. My inclusive leadership style helps to drive innovation and keep the team focused on delivering quality product. I strive for process improvement to keep driving costs down while maintaining all levels of compliance. Integration Management SOX Compliance System Maintenance Release Management Integrated Supply Chain IT Deployment ITIL Foundations CMDB

Experience
IT Continuous Improvement Manager
Information Technology
Jan 2017 - Mar 2020
Jacksonville, FL

Logisticare Revised IT Change Management process to more closely relate to standards and purposes. Chair CAB review meetings, and review change documents for completeness and proper approvals. Managed the implementation of Service Now for ITSM processes. Manages Major Incident resolution, and Problem Management processes

  • Created and Enforced Change Policies
  • Created KPIs and Reports to show current Change progress
Change Management Problem Management
Remove Skill
Project Manager, Central Operations
Jan 2016 - Jan 2017
Managed several projects simultaneously, while also working to develop an intake and backlog governance process for the area. Responsible for gathering weekly status reports from multiple project managers to consolidate into single status presentation for upper management.
  • Created Governance Process to manage work intake and prioritize backlog
  • Produced weekly status reports
Project Management
Remove Skill
Software Release Manager
Information Technology
Jan 2010 - Jan 2013
Introduced release management to merchandising area of information systems division. Worked with project managers QA lead and technical experts to drive process ensuing uneventful production installation. Developed release management process using ITIL as foundation. Trained all members of release management area on new process and work products. Delivered projects consistently on schedule with smooth end-to-end coordination. Worked on the divisional team to setup the CMDB tool and processes to load and maintain the tool. Integrated Supply Chain
MS Visio Project Management Quality Assurance Release Management
Remove Skill
SAP Consultant, Global Services
Information Technology
Jan 1999 - Jan 2005
Led technical and programming team of six and participated with other teams in establishment of cross-modular service models procedures and standards for solution center. Developed and built tools needed for customer assessments and client support contributing through application and documentation of industry and SAP best practices. Recruited, interviewed, trained, and mentored 12 candidates.
SAP
Remove Skill
Edit Skills
Non-cloudteam Skill
Education
Computer Science
Pennsylvania State University State College 1994
Skills
SAP
2005
6
Project Management
2017
4
Change Management
2020
3
MS Visio
2013
3
Problem Management
2020
3
Quality Assurance
2013
3
Release Management
2013
3
Process Improvement
0
1
SOX
0
1
Stakeholder Engagement
0
1