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3555 Bainbridge Mills Drive
Powell, OH 43065
29 years experience W2
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Information Technology
Nov 2018 - Feb 2020
Ny, NY
Sr Program Manager
  • IT Infrastructures & Data Center Operations (Service Delivery/Operations) Responsible for Service Delivery of IT outsourcing contract at Corning Incorporated. This includes developing, maintaining, supporting, and optimizing key functional areas, particularly network infrastructure, midrange server (physical & virtual) & mainframe, cloud services, databases, messaging, citrix, active directory, storage, backup & recovery, disaster recovery, automation, and related application systems. Providing strategic direction and a forward-thinking technological vision for the corporation to enable the attainment of goals and initiatives. Supports the systems and infrastructure needs of the corporation through the direction of internal staff as well as outside contractors and identifies new opportunities for technical applications and solutions.
  • Significant improvements in Service Management including P1/P2 Incident responsiveness/MTTR, RCA quality (zero backlog) and Service Level achievement
  • Implemented a program to measure, track and deploy our monitoring solution for servers, storage, network and workplace
  • Developed, Implemented, and maintained policies, procedures, and associated training plan for systems administration and operations
  • Successfully assessed the program, brought in strong program management disciplines, took swift corrective actions, re-established trust and credibility with the customer resulting in customer rewarded contract for next 5 years
  • Mentored and managed the delivery and execution of programs through a balance of best in class and pragmatic project methodologies and practices that achieve KPIs and meet or exceed business results, client satisfaction and SLAs
  • Work with the Change Manager to develop and document IT Service Management policies, processes, and procedures based on ITIL best practices
  • Lead IT strategic and operation planning to achieve business goals by fostering innovation, prioritizing IT initiatives, and coordinating the evaluation, deployment, and management of current and future systems across the organization
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Program Sr Manager - IT Enterprise Technology Services (Service Delivery/Operations)
Feb 2017 - Nov 2018
Stennis Space Center, MS
Responsible for Service Delivery of a 5 years IT outsourcing contract at U.S. Department of Homeland Security. Scope of Services include: Midrange servers, Mainframe, Storage, Network, Backup & Recovery, Disaster & Recovery / BCP, Data Center, Facilities, Enterprise Management Operations Center, SecOps, Service management, and Infrastructure applications. Responsible for all aspects of developing and implementing technology initiatives within the organization. Maintain existing enterprise systems, while providing direction and leadership to information services members to ensure the organization's successful performance of contractual obligations. Involved with new business development long-term strategy planning for the organization. Serves as the Security Officer with responsibility for confidentiality and data release policies, conflict of interest, and HIPAA requirements. Responsible for managing the organization's facility. Responsible for securing the environment against cyber threats, as well as the protection of the company's data.
  • Spearhead infrastructure services delivery for a large outsourcing engagement.
  • Strategically planned operational activities and developed IT solutions to improve critical business operations
  • Ensured alignment of all IT activities with the authority's strategic objectives through coordination with the IT operations and support sections as well as internal and external users
  • Developed, organize, manage and execute internal and external disaster recovery failover tests for critical systems and applications resident in data center
  • Direct and strategize business continuity/recovery of company's information system, including needs analysis, design, plan implementation, and documentation
  • Strive for continuous improvement in the efficiency of various projects/processes through automations and/or streamlining the work flows
  • Developed automated virtual server build/modify/decommission through service catalog to reduce manual labor
  • Work with development team and QA analysts to design, and develop, and enhance automated regressions and performance test suites for multiple applications good knowledge of automated testing framework (s) and continuous integration tools (Robot FW, Jenkins)
  • Re-org infrastructure teams using ITIL methodologies for higher productivity performance and improve ITSM processes resulting in improved SLA for each areas and customer satisfaction rating Reporting and Analysis: Independently develop, analyze, manage and publish KPIs/Metrics to be used to measure the effectiveness and efficiency of the "in scope" ITSM processes
  • Collaboration: Build and establish solid working relationships by providing timely, accurate and high quality information to peers, subordinates, upper management and/or customers. Builds and maintains a strong working knowledge of the business areas and builds strategic relationships
  • ITIL process management
  • analyze and design service management processes, research and present best practices, and drive for continuous improvements
Data Center Quality Assurance Continuous Integration Disaster Recovery Jenkins
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Delivery Project Executive - Infrastructure Services (Service Delivery/Operations)
May 2012 - Jan 2017
Richmond, VA
Continue responsible with additional responsibilities for Service Delivery of IT outsourcing Health Care contract at Anthem Inc. Plans, organizes and manages all operations and activities of an information technology services unit, division, function or location responsible for meeting all data processing or information technology needs of the respective cross functional area establishes priorities for systems development and information technology projects in accordance with customer requirements coordinates, plans and manages solution architecture projects directs the planning, design and implementation of complex storage solution configuration develops plans for future utilization information technology services in the overall program within the financial resources of the program ensuring the development of high quality, low-cost technology solutions aligned with the needs of the program and customer aligns information technology planning with the business strategy leads and influences the development of standards and decisions regarding changes to systems/applications manages information systems activities within areas such as IT Service Management & infrastructure and architecture, applications development, networks, computer operations and support oversees information technology projects from conception to completion works with leadership team to maximize cross-team contributions leads information technology operations to ensure exceptional quality and timely response to all customer service issues interfaces regularly with clients/customers.
  • Plan and Deploy for Business Results, which includes the ability to develop and implement business plans, IT plans, budget plans, and human resource plans in order to maximize budget allocations, technology, personnel and other resources to achieve agency and program goals
  • Lead Change, which includes innovation, the ability to be a creative problem solver and a strategic thinker, and the ability to recognize and develop opportunities to grow and develop information technology services in response to customers and a changing work environment
  • Focus on Results and Quality, including exercising and promoting accountability, and the ability to analyze surveys, financial and other data, and use strategic planning and performance measurement techniques to continuously improve performance and maintain competitiveness
  • Understand Customers and Markets, which includes the ability to establish customer satisfaction and loyalty, forecast and conduct market analyses, keep ahead of industry trends and incorporate "best practices" into information technology operations
  • Lead People, including the ability to resolve conflict, communicate effectively, coach and train employees, recognize performance, and foster diversity and teamwork
  • Build Coalitions, including the ability to explain and advocate facts and ideas in a convincing manner, to negotiate with individuals and groups internally and externally, to gain cooperation from others, and to identify the internal and external politics that impact the work of the organization
Application Development
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Nov 1997 - Jan 1999
Cincinnati, OH
UNIX SYSTEM & TSM Administrator Anthem, Inc.
No skills were added
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Information Technology
May 1997 - Nov 1997
Newark, DE
UNIX System Administrator DuPont, Inc.
No skills were added
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Information Technology
Jun 1996 - May 1997
Columbus, OH
UNIX System Administrator Lucent Technologies
No skills were added
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UNIX System Administrator & Sybase DBA New Jersey
Information Technology
Jan 1994 - Jun 1996
Old Bridge, NJ
DBA System Administration UNIX
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Non-cloudteam Skill
Electrical and Computer Engineering
Fairleigh Dickinson University
Recent Courses/Training
IBM Project Management Fundamentals IBM Project Management Orientation
IBM Emerging Leaders Program
IBM RISC 6000 AIX, AIX HACMP & SP Cluster IBM Tivoli Storage Manager SAN Disaster & Recovery
Certified Notary (State of Ohio) IBM Project Manager ITIL v4 Foundation PMI - PMP PMI - ACP Azure IB
Gujarati Mandal of Central Ohio Columbus (GMOCO)
Bochasanwasi Akshar Purushottam Swaminarayan Sanstha (BAPS)
International Swaminarayan Satsang Organization (ISSO)
Status U.S. Citizen
Application Development
System Administration
Continuous Integration
Data Center
Disaster Recovery
Quality Assurance