AAP3/NWN-IT Planning, Executing, Monitor and Controlling, and Closing aspects of all projects/programs with little to no supervision serve as the central Point of Contact for all assigned projects to include but not limited to planning activities, forecasting, budgeting/cost estimating, scheduling, customer approved resource allocation, monitoring, controlling and auditing and any other associated IT related tasks
- Experience with VOSS and Cisco HCS platform
- Develop, design, implement and troubleshoot innovative solutions by leveraging my understanding Cisco Collaboration technologies.
- Provide consultative approach to understanding the customer business and technical requirements within architectural domain.
- 10+ years of experience in Information Technology, with an emphasis on Unified Communications and it's interoperability with blended technologies such as Cisco and Microsoft UC offerings. Experience will include designing, architecting, implementing, installing and configuring complex UC solutions.
- Expert level knowledge in Unified Communication technologies (such as CUCM, CUC, CER, Jabber/Presence, Dial Plan, SIP Trunking, SME, UCCX, Gateways, Virtualization, Microsoft Skype, Skype for Business).
- Large-scale Unified Communications design.
- Experience in Professional Services planning, designing, implementation and high-level support. In-depth knowledge in operations, management, availability and capacity planning of Cisco Contact Center Collaboration solutions
- Existing experience of telephony PBX environments. Understanding of dial plan schemes, trunking, reporting of usage and capacity metrics.
- Experience in adapting various systems and customer environments to converged technologies.
- Extensive knowledge in VoIP transport such as, H.323, SIP, call admission and control mechanisms, Integration of cross platform technologies, centralization of call processing and network policy enforcement (i.e. QoS).
- Develop integrated monitoring solutions, correlating cross-platform events.
- Good understanding of Network technologies and their relationship with the Unified Communication solutions.