Service & Project Management Project Coordinator

• Day to day trouble ticket management. Created/ received and assigned trouble tickets to field Helpdesk Support engineers and managers according to each engineer's capabilities and expertise. High Speed Ethernet Services
• Managed a trouble ticket board according to customer's SLA. VOIP/ BVOIP Services
• Escalated to managers and help desk center to reduce repair time according to SLA. Ds3, T1, DS0 Services
• Provide weekly reports tracking total ticket count, ticket count individually and help desk LSR, DSR count. Reports were discussed weekly on conference call with engineers and managers DMS Switch Services
• Updated clients on the status of troubles according to SLA Sonus TDM switching
• Managed the onsite service call line for VIP service, total service and sensitive clients. Packet Switching
• Weekly calls with entire staff Cisco 15454 & 12000GSR
• Weekly reports to supervisors and managers DMS Switches SYSTEMS: IT GLUE / BMS / BRIGHT GAUGE / Office 365 Nortel Transport Network Provisioning Network Testing & Acceptance

/ (BellSouth Equipment Install & Wiring Low Voltage Install Expert, Cat5/6, Outside Bellsouth Long Distance (Before AT&T Merger): Order Manager & Network Provisioning. plant wiring, Conduit. AT&T: Toll Free, Long Distance Services, Internet Access, Voice & DATA, Toll Free, T- Services, Ds3, Test/ Turn-Up, MACD. Project Managed client transition from SBC to AT&T. EDUCATION -

SHAREPOINT TELLABS

• Provision Dedicated Voice, DS1, DS3, OC3, OC12, Private Line Point to Point, VON & EPL. USRP
• Supported customers, Sales Team and Engineers on receiving FOC's in a timely matter. WINDOWS Ability to escalate to the highest level with LECs and Vendors when late or dates were missed. CISCO
• Knowledge of Letter of Authorization (LOA) and Carrier Facility Assignments (CFA) SONUS
• Verified Pricing for billing PORTAL
• Frame Relay/ATM / Remote testing and Test Coordinating Office 365
• Technical Support for 800 services. Waterfall / Scrum
• Tier II Call Center/ Help Desk environment. Received calls from customer or vendor on down services or troubles circuits. Received tickets and worked to resolved. If not resolved the ticket were handed off for further investigation and resolution.

1000/2000 Switch: Configured routing and call features

• Configured TDM ports physical data layers
• Completed provisioning task and handed circuits over to test team for completion Tellabs 5500 Dacs
• Build cross connects and option T1's for frame coding, line coding for circuit layouts and testing T1's through tacc ports using a T-Bird 224 test set.
• Working with provisioning and engineer team. Turning up and troubleshooting circuits.
• Work with Nortel Networks S/DMS AcessNode & TransportNode Transmission Equipment OC192, 48, 12, 3, and DS3 circuits.
• Wired circuits for pop to pop traffic and customers located in Co-located areas of site from OC12, OC3 and DS3 circuits in the OC48 bay by way of fiber optic and coax jumper cables.
• Test circuits with customers and other carriers by placing loops towards signal flow, testing to loops for framing and line sync.
• Monitor DS3 traffic and follow troubleshooting guidelines for minimum down time.
• Log into equipment for further monitoring of circuits and cards located in equipment.
• Perform maintenance checks and changing out of failed cards.

Provisioning Team SME & Network Capacity Jacksonville State Unv Management for (MIS/ AVPN/ BVOIP) Ethernet Services. Commercial Art/ Comp Science Speeds from 5mb up to 10GB 2. Sales Support / Daily Status Reports (Did not complete degree) 3. Verified and ordered capacity for new service and upgrades. Warrior High, Warrior, AL August