Jimi
mcintoshj_2000@yahoo.com
404-642-4503
3551 Eagle landing Dr
Snellville, GA 30039
Lead Cslt Engineer - Network Engineer
47 years experience W2
0
Recommendations
Average rating
172
Profile views
Summary

CERTIFICATIONS/TRAINING

  • Avaya S8800, S8700, S8500 and S8300 series, CMS, CTI, VOIP, SIP, ACD, Redundant Processors, and Modular Messaging.
  • Nice Call Recordings, I-3 Recordings, Witness Call Recordings (Verint).
  • Avaya IC, IQ reporting I-3 NT Telephony Server, VOIP/SIP, design, implementation and testing Definity PBX, ACD, CMS, Call Vectoring, Intuity Voice Mail, Conversant IVR, Administration, Design and Testing.
  • Interactive Intelligence I-3 Server Audix, Modular Messaging, SQL Database, MS Project, Visio.
  • Call Center Management Service, Design, Implementation and Applications (CMS), IC, IQ, OA Call Accounting Service (CAS), Advanced call routing.
  • Automatic Call Distribution (ACD), VDN, Vectoring CMS, Interaction Center, Custom Reporting.
  • Project Management, Modular Messaging, VOIP, IP Trunking, Enterprise Networking.
  • MS Server, Windows Server, Windows NT.
  • Account Billing Analyst, proficient in Tariffs and PEC and USOC codes.
  • Nortel 11, 51, 61, 81 and CS2100.
  • System Architect, Application Design and Network Engineer Certification_ITIL Foundation in IT Service Management 2014.

Experience
Education
Bachelor's in Marketing and Management
University of Memphis
Certifications
TRAINING
Avaya S8800, S8700, S8500 and S8300 series, CMS, CTI, VOIP, SIP, ACD, Redundant Processors, and Modu
Nice Call Recordings, I-3 Recordings, Witness Call Recordings (Verint)
Avaya IC, IQ reporting I-3 NT Telephony Server, VOIP/SIP, design, implementation and testing Definit
Interactive Intelligence I-3 Server Audix, Modular Messaging, SQL Database, MS Project Visio
Call Center Management Service, Design, Implementation and Applications (CMS), IC, IQ, OA Call Accou
Automatic Call Distribution (ACD), VDN, Vectoring CMS, Interaction Center, Custom Reporting
Project Management Professional (PMP)
Modular Messaging, VOIP, IP Trunking, Enterprise Networking
Server, Windows Server, Windows NT
Account Billing Analyst, proficient in Tariffs and PEC and USOC codes
Nortel 11, 51, 61, 81 and CS2100
System Architect, Application Design and Network Engineer Certification_ITIL Foundation in IT Servic
Skills
Cisco
2021
17
Marketing
1994
16
Sales
1994
16
Project Management
2013
14
SQL
2011
12
Oracle
2010
11
VoIP
2021
11
Network Engineer
2021
10
Salesforce
1994
10
Software
1994
10
ITIL
2022
9
Genesys
2009
7
Juniper
2021
7
Cisco UCM
2013
6
Cisco ICM
2010
4
LAN
2008
4
Program Management
2000
4
Routers
2013
4
WAN
2008
4
Telecommunications
2000
3
Windows
2011
3
Windows Server
2011
3
Budget Management
1997
2
Compliance
2000
2
Construction
1997
2
Data Center
2008
2
Database Backups
2008
2
Disaster Recovery
2003
2
Fiber Optics
2013
2
Switches
2002
2
TCP/IP
2006
2
Vendor Management
2000
2
Application Development
2000
1
Budgeting
1997
1
C-Level Management
1997
1
Facility Engineer
1996
1
MS Visio
1996
1
Network Design
2010
1
Network Infrastructure
1996
1
P&L Analysis
1996
1
Purchasing
1997
1
RFP
2000
1
SAN
2008
1
Scripting
2013
1
SDLC
2000
1
Shipping
2005
1
System Architecture
2013
1
Tower
1997
1
Accounting
1996
1
ACD
0
1
Avaya
0
1
Call Center
0
1
Customer Service
2003
1
Database Upgrades
2009
1
DBA
2009
1
Documentation
0
1
Inventory Management
2010
1
IVR
0
1
Linux
2011
1
Network Administration
2005
1
Network Monitoring
2005
1
PBX
0
1
Problem Solving
0
1
Quality Assurance
0
1
Requirement Analysis
0
1
System Administration
2010
1
Telephony
0
1
Unified Communications
0
1
UNIX
2003
1