• Specialize in the configuration and implementation of IP phones and ATA’s
• Lead Major projects through Development process of MSO and internal staff.
• Responsible for Voice over IP design, implementation, solutions delivery and enhancements based on current production deployments for VOIP and the infrastructure.
• Troubleshoot network/VOIP problems, referring to vendors or technicians as appropriate
• Responsible for maintaining Phone configuration files for Servers.
• Knowledgeable in some cable modems (Docsis 3) RYNC servers.
• Troubleshoot and fix voice network issues pertaining to customers PBX and Hosted Phones.
• Installation procedures and upgrades for Firmware for Broadsoft.
• Firmware Upgrade for Devices in Broadsoft
• Broadsoft Voice call control and troubleshooting.
• Administrator of Call Recording/Call Reporting of entire Network.
• Configure Meraki Firewall1-1 NAT, Inbound and Outbound ACL rules and Policies.
• Configure Realms for Oracle SBC.
• Administrator of Faxback Solutions (Faxing Over Ip) for the entire Network.

Activate and Configure Customer telephone and Data configuration.

• Knowledgeable of Digital Fairway applications and Siebel
• Moves Adds and Changes on a day to day basis
• Knowledgeable in Configuring VPN
• Trouble shoot with ILEC and submit trouble tickets
• Create and Port Number from Neustar
• Effectively documented features, and performance of carrier-grade VoIP platforms and TDM Analog lines through the creation and execution of test cases in compliance with Cbeyond ISO standards
• Activate customers on Cbeyond network with different voice solutions to include analog, PRI, CAS, and SIP, and EFM’s, MPLS.