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Jacksonville, FL 32290
Epic Physician Instructor
19 years experience W2
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  • EpicCare Ambulatory Certification, NVT 2020
  • Healthy Planet Certification, NVT 2019
  • Reporting Workbench Certification, NVT 2018
  • Radar Certification, NVT 2018

Epic Physician Instructor
Medical Devices
Apr 2019 - Apr 2020
  • Instruct classroom & one-on-one sessions with IP & AMB physicians, regarding post-go-live efficiency, optimization & customization.
  • Provide professional consultation regarding workflow optimization.
  • Assisted with Storyboard implementation & clinical training. Epic Clinical Optimization/Thrive Principal Trainer BJC Healthcare
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Epic Provider Optimization Consultant
Jun 2017 - Sep 2018
  • Optimized clinical workflow and collaborated with end-users for most efficient Epic utilization. Responsible for curriculum design delivering training and project management for both inpatient & ambulatory Thrive Epic training.
  • Served as lead for go-live support as well as post go-live workflow analysis and one-on-one support for all providers (mid-levels and clinical staff).
Project Management
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Epic Ambulatory Configuration Analyst
Feb 2017 - Jun 2017
  • Led post go-live optimization include efficiency on-site rounding troubleshooting workflow analysis & personalization. Developed curriculum tip-sheets and quick start guides for over 37 specialty curriculums.
  • Delivered professional class room & on-site training for providers/clinical staff.
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Application Analyst III, Advanced Epic Builder
Jun 2016 - Dec 2016
  • Key member of the Clinical Rounding Team which provided professional and knowledgeable on-site support to ambulatory clinics across the Houston metro area.
  • Provided advanced training workflow efficiency and optimization build.
  • Assisted with identifying on-going build issues resolving when possible or relaying detailed information the appropriate build/IT staff.
  • Conducted one-on-one visits as requested by providers group Q & A sessions as well as over-seeing "ATEs" during go-live.
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Implementation Consultant
Jan 2015 - Jun 2016
  • Served on internal Epic Optimization Committee.
  • Defined metrics for Health Maintenance Healthy Planet and other patient/payer driven metrics.
  • Reporting Workbench, Radar, EpicCare Ambulatory and Healthy Planet.
  • Assisted with one big bang go-live and two successful version upgrades (2014 & 2015).
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EPIC Credentialed Trainer
Medical Devices
Mar 2014 - Sep 2014
  • Led Thrive sessions and post go-live support, elbow-to-elbow training and support for all ambulatory locations.
  • Provided classroom instruction for 200 super-users and 1,600 end users non-clinical office staff, clinical staff as well as clinical providers).
  • Assisted in development of all training material and maintaining the training environment.
  • Sr. Implementation & Training Specialist Mountain Medical
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Sr. Implementation Consultant
Jan 2011 - Jan 2011
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Redesigned clinical and physician workflows
Medical Devices
Jan 2004 - Jan 2011
  • Implemented and trained over 90 physician offices nationwide on Quest Care360 EMR.
  • Managed, certified and mentored 15 Implementation Consultants.
  • Assisted in software testing, new production releases as well as on-site beta deployments. EDCATION
  • Bachelors in Business Administration, Public Administration & Political Science, Augustana College, Rock Island, Illinois
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Edit Skills
Non-cloudteam Skill
Bachelor's in Business Administration
Public Administration & Political Science, Augustana College, Rock Island, Illinois
EpicCare Ambulatory Certification, NVT
Healthy Planet Certification, NVT
Reporting Workbench Certification, NVT
Radar Certification, NVT
Project Management