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Pheobie
pheobiet@gmail.com
601-918-5903
Franklin, TN 37067
Implementations Program/Epic Project Manager
19 years experience W2
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Summary

Experience
Implementations Program/Epic Project Manager
Jan 2017 - Nov 2019
Franklin, TN
Implement support and improvement of software applications for distribution of EPIC electronic medical record (EMR) system along with 3M 360e, 3M HDM, and 3M MD with emphasis in ambulatory care setting. Develop and maintain key relationships with new and existing client base. Coordinate programs/teams using Agile PM Software and data moves from development to test, education, and production regions. Analyst and liaison between team members, end-users, third parties and Epic Implementation, trouble-shoot applications and software to solve problems, collaborate with clinical and IT departments. Manage, deliver, and complete projects across various functional areas including OnBase scanning, as well as mentoring and training colleagues. Provide subject matter expertise in areas including project scope definition, risk identification, project methodology, resource allocation, facilitation, budget management based on established project management techniques. Create project plans / timelines, monitor and track project status, and oversee projects to completion using MS Project, Share point, and other established tools.
  • Coordinate and Collaborates with sales and marketing on identified new service business opportunities with new and existing clients, third party vendor project leads and leadership, serve as a liaison on client expectations and client engagement.
  • Oversee project financial performance including producing project budgets based on statement of work (SOW) requirements, updating project tasks to trigger billing and invoices, approve invoices generated from ERP, and reconcile budgets to ensure on track based on SOW.
  • Dedicated leadership maintaining line of communication with c-suite, co-workers and management, motivate, coach, and train team on areas of expertise by tracking the results of employees performance metrics, along with Implemented daily wrap-ups to ensure employee efficiency.
  • Facilitation and management of Epic implementation team activities (Assessment/Design, Build, Testing, Go-Live, Optimization) in a matrix environment to ensure a successful implementation of the Epic EMR as it pertains to the application. Build system operations and assist in Go-live and Post Go-live modifications, upgrades, support and optimizations, system migrations, maintain efficient security, reports, and software applications along with, overseeing epic integrated area assignments.
  • Provide consulting services to clients in areas of the healthcare revenue cycle, i.e., patient access, patient financial services, revenue integrity, decision support and analysis, health information management workflows, OnBase Scanning and transcription, and 3M 360e for medical coding and clinical documentation improvement.
  • Understand client business needs for new services business development opportunities, metrics and results, evaluate and analyse client data to identify trends in areas of operation, and develop recommendations and action plans for client improvement. Conduct presentations to c-suite, management on project updates and cycle, and expected results, escalates potential risks and issues, and perform other duties assigned by leadership. *
Agile Methodology Budget Management EMR ERP MS Project MS SharePoint Project Management Project Planning
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Senior Cerner HIM Analyst III
Information Technology
Sep 2015 - Nov 2016
Nashville, TN
(CHS)
  • Senior Cerner HIM Analyst III
  • Oversee the workflow of the HIM Department to ensure efficient operations concerning Patient Access, ROI, deficiency management to identify and monitor status of chart deficiencies, chart tracking, 3M 360e, 3M 360HDM, and 3M 360MD for Medical Coding, document management (Content 360 kofax scanning), state reporting, transcription M*Modal/Nuance, ftp billing, and reports request management, etc. Manage the HIM Team in the design, building, testing and implementation in a matrix environment for Cerner applications pertaining to HIM also provide training and support end-users. Serve as the lead Cerner HIM Project Analyst leading in Cerner and 3M build, training, HL7 Interface and integrated testing, and wrap up group discussions, presentations, troubleshooting and daily status update to business operation leaders across CHS Set up SFTP and network connectivity/VPN access to ensure delivery of clinical documentation between hospital and vendors. Research, organize, analyze, and obtain data to support decision making to present with business leaders across CHS.
  • Assess business needs and communicated such to hospital operations, business partners, and other consultants.
  • Serve as the Cerner HIM PM for deployment of facilities manage team projects for Patient Access, ROI, Deficiency Management, Radiology, Laboratory, Cardiology, Medical Coding Software Applications, Clinical and HIM Transcription and Document Imaging (Scanning).
  • Responsible for understanding the clinical and operational implications of measuring patient safety, core measures, patient satisfaction and utilization management and performing necessary database and statistical analyses for evaluating trends in process, resource utilization, patient outcomes, satisfaction levels, cost and functional outcomes. Coordinate and Collaborate with third party vendor project leads and leadership on client expectations and client engagement.
  • Analyze, review, forecast, trend and intuitively present information while selecting, recommending and applying appropriate analytical and statistical methodologies and techniques to measure trends, progress or change. Coordinate and manage internal and external meetings, providing status of HIM Task list.
  • Perform an analysis of the HIM current workflows, make recommendations and implement a redesigned future state, including processes and corporate standards throughout the CHS hospitals.
  • Produce descriptive and analytic reports in support of quality improvement programs and develop a thorough understanding of clinical and operational data systems integral to providing analytical support and project management for performance initiatives.
  • Coordinates and Collaborate with corporate resources in an effort to improve future state workflows and streamline operational processes.
  • Escalate unresolved issues related to Cerner and 3M 360 to appropriate resources in an effort to meet project deadlines. Work with staff to identify deficiency rules for inpatient encounters, Mapping notes types, Provider Letters, XR/ROI Distribution, and foreign system interface.
  • Design systems per corporate specifications audited systems to ensure functionality. Participated in all aspects of system validation.
  • Developed a comprehensive test plan and test scripts for all testing scenarios pertaining to HIM workflow.
FTP
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Senior Consultant Lead
Aug 2015 - Dec 2015
Franklin, TN
| PK Clinical Solutions
  • Analyze client healthcare operation workflows develop and implement strategies that allow clients to improve efficiency, quality of care, and level of clinical practice. Oversee application configuration, workflow and information analysis, testing, issue resolution, and training of end users. Assess clinical and business workflows, devise optimization and improvement plans, and collaborate with clientele on system configuration. Understand client needs and expectations for application functions, ensure incorporation and delivery of such. Direct and manage Clinical Implementation Consultants who lead the configuration, workflow/data analysis, and training during deployment.
  • Perform project management tasks, including overseeing timekeeping, predictability measures, expense management, and quality control.
  • Mentor and coach staff to manage all aspects of client implementation, including resolving issues.
  • Develop, deliver and maintain training program for clinical applications provide training to client administrators and end users.
  • Delegate project assignments and oversee scheduling to ensure timely project completion and equal workload distribution.
  • Upon completion of each project, analyze overall performance and recommend strategies to improve processes and ensure ongoing quality.
Project Management
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Systems Consultant
Sep 2013 - Jul 2015
Nashville, TN
| Healthcare Provider Solutions
  • Analyzed business processes and performed needs assessments to align IT solutions with business initiatives. Effectively interpreted the needs of the healthcare organization and translated into system requirements as it pertains to Siemans, Healtland, Medhost, Cerner, and Epic as well as integrating the systems specifications to develop, maintain and support automated business processes. Provided technical expertise to identify, evaluate and develop systems that were cost effective and met user needs. Successfully configured system settings and options, and planned and executed acceptance testing and creating specifications for systems. Utilized a wide range of professional concepts and company methodologies to resolve complex issues.
  • Recognized for exercising sound judgment in selecting methods, techniques and evaluation of criteria for obtaining results.
  • Achieved a Top 3 ranking for quality of service and recognition, both Key Performance Indicators (KPI) for the company.
  • Led the HIM Revenue Cycle teams for implementations and support, with each team responsible for separate sections of the development.
System Requirements
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HIM Senior Consultant II
Information Technology
Dec 2010 - Aug 2013
Nashville, TN
  • Led and directed planning visits to analyze customer processes and workflows, overseeing data gathering, report analysis and third party vendor considerations. Provided training to facilities ranging from remote hospitals to larger hospitals, including Critical Access and MedSurg, Rehab, SNF, LTAC, and Psych, along with Ambulatory Care and Outpatient Physician Practices with emphasis on "end-users", which include Physicians, Nurses, HIM Directors, Business Office Directors, ADT, Administration, ICD-9 Coders/abstracters. Incorporated all points of integrations knowledge with 3M Encoder and assisted clients with workflow studies, redesign, file building, quality assurance, and integration testing. Facilitated and oversaw build team processes, ensuring appropriate system setup as documented in the design plan.
  • Provided ongoing technical assistance and/or application-specific expertise on customer calls, serving as a valuable resource for implementation team members by resolving issues.
  • Collaborated cross-functionally with programming and product development on unresolved technical issues and system enhancements, as well as acting as a liaison with HMS Hardware Support.
  • Performed in-depth analysis of release changes and assessed system use, processes, deficiencies and recommended strategies for improvement, including developing programs to capitalize on new functionality.
  • Worked alongside the education department to develop specific customer training materials, as well as assisting with development and providing support as needed.
Project Management
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Senior
Information Technology
Mar 2009 - Dec 2010
Norfolk, VA
Cerner HIM Consultant
  • Managed projects involving data standardization, incorporating all points of integrations knowledge including 3M Encoder, integration and training for HMS implementation. Supported McKesson HPF, HPP, ADT, Medical Records, Scanning, and Clinical Browser applications. Monitored the development of project organizational structure to accomplish project objectives. Engaged multi-disciplinary teams in new system acquisition and organized vendor product demonstrations. Oversaw the delivery of consultative services, workflow redesign, project definition, scope and realization. Developed quality control and improvement plans for departmental processes and end user quality improvement tools to improve processes. Managed HIM, dictation and transcription conversion projects for several hospitals from existing software to Spheris, and the implementation of the online medical record and HPP installation.
  • Leveraged a strong working knowledge of HIM procedures and processes, as well as a solid understanding of HMS' products and how each collaborated with HPP/HPF interfaces.
  • Drove performance by training various client end users on HMS, HPF and HPP application features, including system optimization tools.
  • Coordinated the successful development and implementation of project management plans, including managing vendor relationships and contractual agreements.
  • Played a key role in system integration testing with a primary focus on assigned applications, completing the necessary updates as functions and features were changed or added
  • Assisted HIM Analysts in system deployment and administration with a primary focus on updates and patches, as well as on new solutions implementation, project planning, work plan development, and tracking. *
No skills were added
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Healthcare Consultant & Implementation Specialist
Jan 2006 - Mar 2009
Nashville, TN
  • Implemented and trained end users on the Health Information Management Module, including chart tracking, deficiency reporting, state reporting, ICD-9 coding, HCPCS coding, HIPAA regulations and transcription. Implemented and trained end users on archiving, optimal imaging and scanning, as well as on patient accounting admission, registration, referral tracking, census, and other patient accounting-related areas. Ensured the timely and efficient release of upgrades, performing system optimizations, analyzing processes and implementing appropriate measures to improve workflow. Successfully implemented a process improvement plan that enhanced day-to-day client processes, including testing of new releases and troubleshooting system malfunctions.
  • Aligned the organization to achieve 100% compliance with all policies, procedures, and best practices both internally and externally.
  • Worked across business units, coordinating with physicians, pharmacists, field nurses, case managers and ancillary staff, demonstrating outstanding client service and satisfaction both internally and externally.
  • Developed and executed new policies and procedures, providing end-to-end systems support for IBM AS400 and other software applications.
  • Provided strategic recommendations in a concise, timely, and appropriate manner following implementation procedures and guidelines. Effectively managed a wide range of projects, including fielding escalations and initiating corrective actions, as necessary. *
No skills were added
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Jan 2006 - Jan 2006
No skills were added
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HPF/HPP Document Imaging Coordinator (Scanning)
Oct 2004 - Jan 2006
Nashville, TN
* Managed departmental operations in HPF, product releases, updates, and product enhancements, identifying system deficiencies in HPF and investigating discrepancies with coding and billing issues. Conducted daily monitoring of HPF and HPP, interfaces and medical record output. Conducted daily monitoring of the magnetic release, print and fax, archive error, error, rescan, and quality control index queues. Maintained an active role in planning, testing, training and installing new features. Primary technical resource, providing education and training in addition to acting as liaison to McKesson IT department. Personally reviewed all vendor product release and updates, evaluating advantages within the operating system. Built objects on workflow map and domains, naming convention, selection parameters, retention time, and successor objects. *
No skills were added
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Data Mining Manager
Oct 2002 - Oct 2004
Franklin, TN
* Managed data mining processes and implementation of data on both new and existing clients. Led training, QA, production analysis and tracking statistical data for overall query process. Assisted in staffing issues for current and new clients, ensuring efficient management of data. Compiled client data for the director and reported information to appropriate clients. Maintained accurate reports for ad hoc and production queries for clients. Worked alongside the implementation team for new clients, managing the transition of queries from Ad Hoc to RACER. Maintained action plans for each account and performed continuing analysis of data feeds to maintain accuracy for data loading each month. Additional experience demonstrated
Data Mining Project Management Quality Assurance
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multiple internships and multiple healthcare settings / Medical Records Clinical Internship
Medical Devices
Oct 2002 - Oct 2002
consistently meeting all established performance goals and objectives. Roles included with Selma Baptist Medical Center, and a Medical Records Management internship with the Chilton County Medical Center.
No skills were added
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Edit Skills
Non-cloudteam Skill
Education
not provided
Biology
Jackson State University
Certifications
Health Information Management, RHIA Eligible Alabama State University
Skills
Project Management
2019
7
Agile Methodology
2019
2
Budget Management
2019
2
Data Mining
2004
2
EMR
2019
2
ERP
2019
2
MS Project
2019
2
MS SharePoint
2019
2
Project Planning
2019
2
Quality Assurance
2004
2
System Requirements
2015
2
FTP
2016
1