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Patricia
PatriciaShine904@gmail.com
904-660-7378
Jacksonville, FL 32290
Network Operations Analyst/ Onboarding Specialist
16 years experience W2
0
Recommendations
Average rating
87
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Summary

  • Effective communication and customer-service skills in providing technical support or fixing issues via phone and chat and building good rapport with clients or customers
  • Ability to diagnose and resolve on-site and remote computing problems
  • Well-developed understanding of best network security and industry practices
  • Analytical and problem-solving skills with keen attention to detail
  • Strong knowledge of networking principles, operating systems, LAN and WAN, Microsoft Office Suite and Windows, communication software, virus protection, peripheral hardware devices and other internal components
  • Ability to operate comfortably and effectively in fast-paced work environment, and effectively prioritize and execute tasks under pressure

Experience
Education
Bachelor's in COMPUTER INFORMATION SYSTEMS
STRAYER UNIVERSITY 2020
Englewood High School 2007
Associate's in Computer Networks and Telecommunications
Florida State College at Jacksonville 2001
Skills
Customer Service
2021
9
Sales
2021
4
Auditing
2019
3
Project Management
2022
3
Regulatory Reporting
2022
3
Actor
2019
2
Call Center
2019
2
CRM
2019
2
Desktop Support
2021
2
Employ
2016
2
Java
2019
2
Laptops
2021
2
Microsoft Excel
2019
2
MS Active Directory
2019
2
Salesforce
2019
2
Telephony
2019
2
Windows
2021
2
CASE
2016
1
Database Backups
2016
1
Database Upgrades
2021
1
Desktops
2021
1
Disaster Recovery
2016
1
Documentation
2014
1
Help Desk Management
2021
1
MS Visio
2014
1
PCS
2016
1
Printers
2021
1
Salesforce Admin
2021
1
ServiceNow
2021
1
Solutions Architecture
2021
1
Technical Support
2016
1
Training
2014
1
CTI
2017
1
Data Integration
2017
1
LAN
0
1
Malware
0
1
Network Security
0
1
WAN
0
1