In-depth knowledge and understanding of numerous software packages and operating systems.

Handle incoming and perform outgoing calls day to day troubleshooting various issues including Windows and Microsoft suite

Routine checks in Microsoft Active directory updating information

Install and maintain network switches perform hardware and Software Troubleshooting

Troubleshoot users connecting to Cisco VPN and updating firewalls

Assist end-users in person and remotely (GoToAssist, Bomgar) while actively creating and modifying knowledgeable articles, while asking questions to determine the nature of the problem.

Perform Software pushes and installation directions

Mobile device troubleshooting (Apple, Android)

Assist managing network security (Symantec, Meraki, Cisco ASA)

Provide up-beat, friendly, customer service

Excellent communication and presentation capabilities in both French and English.