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San Francisco, CA 94199
Program Director delivering Package Solutions
32 years experience W2
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Program Management EPIC EHR/EMR Agile/SCRUM Cerner Millennium EHR/EMR Business Process Management (BPM) Soarian Clinicals Business process redesigns & improvement SAP Financials Vendor/Resource Management SAS BI EDW

Program Director delivering Package Solutions
May 2020 - May 2020
Palo Alto, CA
Project Management
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Implement Cerner Ambulatory PowerChart Organizer and CPM/CPA
Apr 2017 - Dec 2018
  • Implement Cerner Millennium EHR manage Acute/Ambulatory Clinical Departments PowerChart Oncology, Cardiac Catheterization, Cath Lab, Lab, Rad, Pharmacy, Women's Health, Surgery and Anesthesia, Cardiology, Cardiovascular, Revenue Cycle, CPM, 65 Ambulatory Clinics.
  • Mange and Lead Ambulatory sites conversion for Cerner EMR including Outpatient Infusion Center, PEDS Oncology Clinic, Same Day Surgery, PEDS Clinics, OBGYN Clinics and Sub-Specialty Clinics
  • physician offices.
  • Lead and manage Saleforce platform for managing resources and reporting.
  • Design and Develop Integration across the Health system for clinical services, training, network operations
  • Develop integration for all clinical and business application to create a single view of Patient Doctor data and information.
  • Manage the development of programs/products from Design through Go-Live. Engaging all necessary functional areas including operations, strategy, financial, clinical, regulatory, revenue cycle, business intelligence, governance, marketing and communications, and technology
  • Cost-justifies packaged solutions and develops implementation plans and budgets.
  • Develop, analyze and interpret complex documents and business requirements.
  • Optimize Cerner solutions to accommodate healthcare business and management processes, regulatory requirements and other business needs
  • Design new workflow for Soarian Registration and Scheduling interfaced to push Reg/Sch to Millennium Enterprise Scheduling
  • Assess current state workflow and work with implementation team to validate proposed future state fits with overall project objectives, all in conjunction with the functional, clinical, and operational teams
  • Design and Build Oncology PowerPlans and Regiment cycles, and build Orders by Oncology Protocols
  • Design and Build of Cardiology and Cardiovascular powerplans, including EKG and ECG
  • Integrate with Cardiology devices and instruments and third-party pacemakers.
  • Build Registration and Scheduling for both Acute and Ambulatory appointment types.
  • Develop strategy Cancer Center and Oncology implementation for National Protocols by disease types
  • Develop Oncology PowerPlans for Adults and PEDS including workflows as well as manage and issues or concerns from Oncologist and managers.
  • Create, manage, and execute project work plans to provide high-quality client service delivery
  • Manage and direct support staff on projects to prioritize work tasks, ensure project milestones and deadlines are met, and ensure work products meet quality standards
  • Designed complete End to End for Revenue Cycle and the joining of Clinical and financial workflows.
  • Lead workflow session with Orders and clinical teams to build Orderable Charges to each item on Orders.
  • Conducted full integrated testing for Charge services to ensure right charge is dropping for each Order.
  • Conduct operations assessments in a wide range of areas (e.g., health plan administration, ambulatory and acute care, revenue cycle, project management offices, information technology), prepare slide decks and deliver presentations to leadership
  • Lead Ambulatory workflow sessions (Provider, Nursing, Front Office, Coder, and Ancillary staff, including lab, radiology, Pharmacy, Oncology, Cardiology, medication administration, ePrescribe, to capture Future State.
  • Develop awareness training relating to Clinical Risk Management, including new and changing policies, systems, and methodologies
  • Developed a new EDW and BI as enterprise reporting capabilities with Operational, daily, weekly and monthly reports as well as prompt lead end-user reports.
  • Manage risks and policy/standard/procedure compliance relating to controls design, testing processes, testing results and sample-based testing Revenue Cycle Specific
  • Manage IT analyst team for IP and Ambulatory of 65 including clinical analysts
  • Engaged Patient Financial Services (PFS), Health Information Management (HIM), and other departments to determine denials and work queue edits and mitigation plans.
  • Monitored and completed assigned Revenue Cycle ServiceNow tickets. Ensures tickets are completed to the satisfaction of the end user.
  • Developed continuous analysis of complex revenue cycle functions of diverse scope. Audit data input for validity and accuracy.
  • Worked with clinical departments across the health system to assure appropriate revenue cycle practices and compliance with internal and external regulations.
  • Performs daily review and monitors clinical department workqueues Charge Reviewer, Account, and Charge Router Review workqueues) and aid department SME's to resolve issues, as needed.
  • Actively resolved edits routing to Revenue Management owned work queues, performed ongoing trending and root-cause analysis
  • Collaborate with the Revenue Integrity CDM Manager to support ongoing CDM updates, preference list maintenance, and charge interface charging.
  • Coordinated system related upgrades and application updates between assigned clinical departments.
CPA Mitigation
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Program Director delivering Package Solutions
Apr 2017 - Apr 2017
Charleston, WV
Project Management
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Epic EMR
Information Technology
Apr 2014 - Jun 2016
  • Manage the IS and Clinical for Children's Separation project
  • Manage the clinical application implementation, upgrades and improvement projects
  • Manage and prioritization and execution of clinical, compliance and regulatory projects using standardized best practices
  • Lead the clinical transformation and the optimization of a clinical information systems implementation through the alignment of the right people, processes and technologies
  • Develop BI Reporting using Epic Cogito to capture, academic healthcare and health research for trending clinical and biomedical informatics outcomes.
  • Develop of program-wide standards, processes and guidelines
  • Develop and Maintain conceptual understanding of Epic's Cogito DW
  • BO BI enterprise software package solutions and related implementation issues from a technical perspective
  • Develop Business Intelligence Data Warehouse solution for reporting and dashboard reporting.
  • Created Data Governance Committee to develop data quality and standardization.
  • Develop Roadmap for application decommission and work with application owners on processes and timeline.
  • Identify potential people-side risks and anticipated points of resistance and develop specific plans to mitigate and/or address the concerns.
  • Oversee training plan execution and training documentation development effort.
No skills were added
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Program Manager delivering Package Solutions
Feb 2010 - Feb 2014
Irvington, NJ
  • Manage and develop the CIS program and Clinical Transformation for an 14 hospital health system. Create and manage information systems implementation strategy and responsible and accountable for the implementation of the CIS Program.
  • Directly interface with IT's internal customers including the corporate Chief Medical Officer (CMO), corporate Vice Presidents, hospital Presidents, hospital CFOs, hospital CNEs, hospital Vice Presidents of Medical Affairs, clinical informaticists, physician leaders and department directors.
  • Assists in the design, development, and implementation of the Cerner CIS program for clinical improvement using leading practices, standardization and technology.
  • Participates in developing, implementing and maintaining system wide Standards and Guidelines for Clinical application software using Agile methodology
  • Assists in the evaluation and selection of vendor partners and technical platforms that compliment the SBHCS IT and Business strategies.
  • Maintains current state-of the-art knowledge of Clinical Applications (EHR Alliance, surgery, PACs, bar coding) as it relates to the business and customer needs.
  • Develop BI EDW and Oracle BI for enterprise reporting and analytical capability.
  • Develop process and methodology for Report Intake and Release plan for SAS Suite
  • Managed team of 15 report writers for functional areas, 5 technology team Arch. ETL for Data Model, and Infrastructure, workload management and enterprise scheduling manager
  • Provides direction on project management and implementation activities related to the implementation of clinical systems data and is accountable for successful project outcome.
  • Mange program roadmap for sunsetting applications and milestones
  • Develop strategy plan for data migration and dual processing to maintain both application until data standards are met.
  • Designed new workflow for Revenue Cycle and Charge Capture solution.
  • Built new orders with master chart of accounts for each orderable to ensure correct charges on claims.
  • Develop strategies, report, and procedure, cost estimates, schedule and execution plans related to application decommissioning and planning.
  • Utilize project controls, and metrics tracking in planning and executing decommissioning projects.
  • Creating and implementing change management plans that minimize employee resistance and maximize employee engagement.
Agile Methodology Change Management Program Management Project Management C-Level Management Cerner Vendor Management
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Jan 2010 - Jan 2012
scrum teams.
  • Work with multiple in-house and external Scrum team's enterprise-wide to remove impediments and manage dependencies.
  • Arrange and facilitate daily stand-up meetings sprint planning story grooming and demo/retro. Ensure quick inspection and proper use of agile process. Define Agile structures and apply Agile principles (Themes Epics User Stories etc.)
  • Provide coaching on agile practices and methods for scrum teams.
  • Developed and designed workflows to capture Ambulatory Revenue Cycle and Charge Capture for newly acquired clinics and offices.
  • Lead end-user design and validation meetings and support deployment for roll-out of new implementations by coordinating end-user acceptance testing design of training modules integrated testing and command center support. Responsible for managing Epic team members that support the Beacon Oncology and Revenue Cycle applications
  • Liaisons with Clinical Departments Heads to thoroughly define reporting and information requirements for each clinical department.
  • Develop workflow with clinical departments to ensure accurate and charge capture practices and workflows are in place including daily charge reconciliation
  • Identify opportunities for performance improvement including system enhancements new features enhance workflow design and optimization based on business needs.
No skills were added
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Senior Product Manager (Contractor)
Jul 2008 - Feb 2010
San Francisco, CA
  • Business Intelligence Program Manager, driving adoption usage of Enterprise Data Warehouse (EDW) utilizing SAS BI Tool, Oracle BI, Oracle e-business Suite
  • Manage QNXT/FACETS benefit and provider implementation.
  • Acting as the lead conduit for managing business needs throughout the organization
  • Lead teams of subject matter experts through all phases of process redesign for QNXT/FACETS upgrade (mobilization, current state assessment, customer assessment, best practices, future state visioning/strategy, blueprinting, implementation and metrics development
  • Lead the project, gather data, reporting, and security requirements, manage the ETL & OBIEE developers Genentech, Inc
  • South San Francisco, CA
Business Intelligence Data Warehousing MS Visio Program Management Cisco Product Management SAN Project Management
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Senior Product Manager (Contractor)
Apr 2006 - Sep 2007
  • Lead HMO conversion project for QNXT/FACETS program
  • Develop an appropriate program management plans, WBS and determined actions necessary to achieve desired results
  • Manage and Design for building contracts, benefits, authorizations and providers modules.
  • Establish Initial program scope, set-up program structure and standards as well as matrix to measure on-track and dashboard reports
  • Direct all resources and operations of the program within cost limitations and schedule, including staff, systems, procurements, manufacturing, quality, logistics, and administration
  • Develop program control mechanisms to effectively measure results, expenditures, labor and other resources necessary to manage program budget
Program Management Product Management Budget Management Program Management Project Management
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Senior Product Manager (Contractor)
May 2004 - Apr 2006
Lead cross-functional planning and the implementation of TriZetto "Facets" ONXT claims system Program Manager Responsibilities:
  • Manages the work of multi-functional teams (Interfaces, Reporting, Output Mgmt, Conversions, Configuration, and other development teams) by structuring undefined issues relative to project lifecycle and SDLC methodology.
  • Mange QNXT Configuration for (Provider, Benefits and Contract) and align with Claims/Encounter data.
  • Direct 10 technical project teams of 15 members per team and activities include plans, cost estimates, risk mitigation, and communication in accordance with technical standards and processes. Leadership role across the entire systems development lifecycle and all Project Office activities in monitoring and reporting of projects.
Program Management SDLC Product Management Project Management
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Senior Project Manager (Contractor)
Feb 2003 - Apr 2004
Palo Alto, CA
  • Technical Lead of the Cerner Millennium Clinical Application clinical modules include: CPOE, Access Mgmt, Imaging, Patient Care, Patient Accounting, Lab, Rad, Rx, Electronic Medical Record, OR Scheduling
  • Managed and developed data conversion for all Meditech data into new Cerner CIS application
  • Advised client on alternate methods of solving problems, recommend specific solutions and recommend procedural flow of software for a specific clinical environment
  • Developed Epic Cogito reporting capabilities for enterprise tool for LPCH.
  • Created tools for access and training for end-users to obtain reports.
  • Participate in other departmental projects such as systems integration and documentation
Project Management Cerner Program Management
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Senior Project Manager (Contractor)
Feb 1995 - Apr 2000
Oakland, CA
National Clinical Information System
  • National Clinical Masters DataBase Project Kaiser's EMR National Provider Master database developing National Clinical Information System
  • enterprise-wide data warehouse and data marts.
  • Developed strategic planning for KP-IT initiatives, EMR, business processes, project planning, resource allocations, project budgeting.
  • Developed project management office (PMO) Best-Practices program for enterprise-wide solution. Project budget 20 million.
  • Managed the Meditech migration project: Patient Care System, OE/ITS/EMR and General Financial (B/AR).
  • Developed workflows for Ancillary department's clinical data and definition of an improved centralized application for point of care Orders Management and Clinical Messaging.
  • Identified user's business needs and analyzed functional requirements for the development of an electronic order entry system and clinical messaging.
  • Managed and directed a team of operational & technical staff, performing systems administration and database development for various KP
  • CIS projects. Team members included 20 direct reports and 30 regional team members.
  • Managed over 100 clinical application and coordinated effort for new centralized Data Warehouse. Data migration from legacy applications, Data mining, data cleansing, and data standardization into new national data warehouse.
  • Managed client relationships, defining project specifications and scope, project estimating and costing, and development of detailed project execution plans and project work plans.
  • Program manager provided guidance to project managers and team members during project life cycle to ensure compliance with adopted methodologies, standards and best practices.
  • Project quality management (e.g. setting quality expectations, reviews, documentation and testing) and change control management.
Data Warehousing Program Management Project Management Quality Management Strategic Planning System Administration Compliance Estimating Program Management
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Account Manager - Project leader
Oct 1990 - Jan 1995
San Francisco, CA
National Accounts statistical/network unit.
  • Developed a disease tracking application for the Medical Director of the Western Region to identify high-risk patient population.
  • Developed and designed a Clinical tracking program for the Western Region, which assisted in identifying whether a medication is safe to use and effective against various diseases or medical conditions.
  • Performed account management activities, manage relationship with customer and handle new sale of business. Analyzed and develop creative solutions to customer problems.
  • Participated in the strategic planning and expediting of action items.
  • Strategically partnered with benefit analysts and consult to deliver health care services.
Account Management Project Management Strategic Planning
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Edit Skills
Non-cloudteam Skill
International Relations Foreign Affairs
Stanford University
Stanford University
Political Science and Economics
University of California Berkeley
Project Management
Program Management
Strategic Planning
Data Warehousing
Program Management
Account Management
Product Management
Quality Management
System Administration
Agile Methodology
C-Level Management
Change Management
Vendor Management
Business Intelligence
MS Visio
Budget Management