Oversaw the 24/7 daily actions of five (5) sections (Help Desk, Automation Services, Information Assurance/Security, Network Operations, & Infrastructure Services) into a coordinated effort to support ongoing tactical & training operations. Utilized broad knowledge of Windows environments (Active Directory, DNS, DHCP, Hyper-V & VMware), Windows applications (SCCM, SCOM, SQL, & SharePoint), ITIL concepts, principles & methods to develop & execute plans performed analysis & provided solutions for the organization's IT needs. Provided Program/Project Management in support three (3) secured networks, over 12,000 devices & 8500 users. Ensured compliance with regulatory & standards agencies (ISO, Sarbanes-Oxley, etc.) as it applied throughout the organization & its needs. Ensured adherence to organizational system delivery process guidelines provides timely feedback to stakeholders & project teams to initiate proactive actions to resolve the issues. Aligned the teams to meet businesses performance objectives created processes to define, track & record performance metrics. Identified & assessed needs across the enterprise to determine strategies for meeting business objectives. Ensured an up to date database of malware threats & countermeasures was maintained. Successfully managed multiple mission-critical initiatives, projects & programs having a widespread impact within the organization.
- Oversaw organizational & attached contractor operations facilitated the continuous operation of $25M in mixed media servers, High Availability data Bases, routers, switches, & over 94 transmission devices at a 90% & better operational efficiency.
- Led a 50 person team providing Project Management, data operations, telecommunications & data support to over 11,000 personnel across 17 remote sites.
- Supervised the installation, maintenance & troubleshooting of three separate digitally secured networks & over 6000 automated terminal devices supporting DoD sponsored Command, Control, Communications & Computer Information (C4I) systems.
- Oversaw organizational & attached contractor operations facilitated the continuous operations of $25M in mixed media servers, High Availability databases, routers, switches, & over 94 transmission devices at a 90% & better operational efficiency.
- Planned & led the phased swap-out of personnel & telecommunications networking equipment supporting over 8500 personnel successfully limited downtime to under eight (8) hours over 10 days.
- Created a support matrix that optimized the personnel & physical resources of technical contact teams to support training organizations Reducing training costs by more than 20% saving over 9,600 hours which translated into annual savings in excess of $375K.
- Directed $250K in system & software upgrades within two (2) weeks increased network operations & user productivity by 15%
- Managed contracting resources to complete the installation of over $2.5M in fiber optic cable.