Directs multi-functional IT Teams in support of multiple programs & projects affecting platforms & applications across various Lines of Business (LOBs). Utilizes in-depth knowledge to drive programs in support of vulnerability remediation activities in the network security space inclusive of platform rollouts for network security & vulnerability remediation related projects. Adept at translating complex workstream requirements in a clear & concise manner for stakeholders at all levels including internal customers & Change Advisory Board (CABs) to easily understand. Works closely with other program/project managers, technical leads, vendors, & stakeholders including senior executives & various LOBs to provide a holistic program deliverables breakdown, raise visibility, remove roadblocks, create & present reports. Collaboratively identifies suitable solutions that link business mission, strategy & workstreams in a multi-vendor multi-tower network services organization & processes the project management toolset competencies that support delivery of complex programs on time & within budget.

• Leads the network provisioning of over 1000 DNS-DHCP \ IPAM (DDI) devices.
• Coordinates & directs the activities of Architects & Engineering Teams (Network & server) for successful DDI Device deployments.
• Consistently manages the deliverables of multiple projects to ensure program deadlines are met.
• Constantly reviews program operating procedures to increase efficiency.

Managed multiple IT workstreams that impacted projects across multiple platforms, applications, & Lines of Business (LOBs). Directed all phases of IT infrastructure & network build-out activities for the deployment of new plants, buildings & office upgrades. Consulted with management & reviewed project proposals to determine goals, time frames & funding limitations assisted in developing procedures for accomplishing project staffing requirements & allocation of resources. Employed JIRA to enter, track & report project issues & statuses. Worked closely with end users, technology managers & business leads using SAFe practices to understand & prioritize ongoing activities & information needs related to the project. Negotiated issue resolution within a matrixed management environment with multiple priorities. Assisted in the development of Statements of Work (SOW) agreements with vendors & sub-contractors. Provided technical & analytical guidance to the project team worked with the PMO & executive management to quickly identify & find solutions.

• Led the implementation of a $28M IT Infrastructure solution for a new vehicle manufacturing plant.
• Managed the IT resources needed to build out a $9M data center.
• Served as the Scrum Master for IT Infrastructure activities.
• Accurately managed the deliverables of multiple IT workstreams to meet their tight deadlines.

Led multiple cross-functional teams that impacted enterprise program/projects across multiple platforms, applications, and/or LOBs. Used Software Development Lifecycle (SDLC) techniques to direct & monitor all activities for medium-large sized major technology-based projects from initiation to delivery. Worked as a Product Owner within a SAFe environment utilizing matrixed resource teams & business partners to develop technology concepts, Business Requirement Documents (BRD), Functional Requirements Documents (FRD), design alternatives, project schedules & costs for new systems initiatives. Planned & directed program schedules & budgets. Utilized IBM DB2, Tableau & other relational database tools to monitor project status & provide cost/time projections. Provided consistent & comprehensive reports, updates, ongoing cost analysis, significant issue management & communication with business teams & technology managers. Routinely acted as an internal consultant within technology & business groups to re-engineer technical processes for greater efficiency.

• Led the on-time implementation of a Product & Assessment Configuration Management tool to meet industry standards for Configuration Management, thereby reducing vulnerabilities within the organizational environment.
• Led the on-time implementation of the Event Disposition Tool to provide the ability to discover, track & validate remediation initiatives related to patch, lifecycle & configuration changes delivering improved status & regulatory reporting.
• Served as the Scrum Master & Product Owner for two (2) Enterprise Projects totaling over $3.6M.
• Developed a systematic process to measure customer requirements & enhance the customer satisfaction measurement process.
• Led the Configuration Management Program (CMP) team in tracking application baselines & drift, lifecycle management & vulnerability management.

Directed & managed multi-phase, multi-track projects with up to 30 project team members of varying IT workstreams from inception through closing. Established, coordinated & monitored project resources & all required internal & external support for project tasks. Acted as the primary interface for all business clients & third-party vendor communications within the project team. Used Tableau, IBM DB2 & other relational database tools to organize various data sources into granular reports & projections of project migration activities. Worked with Business Leads & Technology Managers to define the roadmap for any given product, system or application & translated those into viable user stories. Researched & designed project milestones, identified inter-project dependencies, organized & initiated risk mitigation activities & plans. Identified project goals & conveyed them to all project team members, controlled activity timeframes to ensure that project milestones were met. Consulted with internal customers to improve the delivery of solutions to business clients & to leverage knowledge across the organization. Developed & managed project operating costs; requested budget allocations & reallocations (as needed).

• As part of a merger & acquisition managed five (5) concurrent Enterprise Infrastructure projects totaling over $6.5M.
• Shutdown & decommissioned over 30 user, lab & manufacturing domains within a six (6) month timeframe with no loss in productivity.
• Led the project team that migrated over 30,000 user & system accounts; including key applications (O365, Windows 10, Jabber, WebEx, ServiceNow & Box) into new a domain in under six (6) months.
• Assisted in the upgrade of three (3) data centers to support the enterprise migration & domain consolidation efforts.
• Consolidated three (3) separate domains into one domain over a one (1) year time frame as part of corporate acquisitions.

Reviewed Infrastructure Design Documents (IDD) as part of the Change Management process

Managed the development, & implementation of complex business programs/projects including IT infrastructure, application development & mobilization solutions. Utilized experience in managing projects & programs for both internal & external customers with a focus on complex IT infrastructure & application development solutions. Served as the single point of contact for projects, taking them from original concept through the final implementation of an application or system. Determined program/project goals, defined scope & methods to achieve organizational success. Tracked overall program/project deliverables to ensure all were within budget & schedule. Developed project documentation, including project scope statement, objectives, work plans, schedules, project estimates, system architecture & resource plans; Managed budget; Monitored status, progress, quality, identified & resolved issues as they arose. Provided technical & analytical guidance to the project team; worked with the PMO & stakeholders to identify & find solutions. Actively participated in the Delivery Management Process; continually sharing & re-applying skills & knowledge while bringing in best practices.

• Directed programs with up to seven (7) infrastructure & application projects across multiple domains.
• Conducted business analysis for projects of up to $2.5 million that included requirements, success criteria, milestones, Key Performance Indicators (KPIs), & Work Breakdown Structures.
• Oversaw the security, administration & account management project teams in the deployment of Windows 10 & ServiceNow upgrades within the organization.
• Managed program/project resources that provided windows server systems architecture, administration, installation, optimization, problem isolation & resolution for over 8500 users.

As part of a merger & acquisition managed multiple medium sized projects organized internal teams, third party suppliers & outsourced partners in excess of 25 personnel for the daily operations of IT infrastructure, LOB applications & multiple medical information systems within a globally diverse organization. Directed project team members in the creation of build & configuration documentation completion of validation tasks, operational acceptance activities, migration plans, & cutover actions, managed project budget in excess of $1M. Leveraged the expertise of development teams utilizing Agile/SCRUM Project Management techniques & SDLC processes to ensure project scopes were defined, documented & managed properly throughout the delivery cycle of the project. Utilized IDM DB2, Tableau & other relational database tools to provide an updated & detailed report of service transition activities for infrastructure & LOB applications to be migrated. Developed sound processes, policies, & standards as necessary to support project & organizational success.

• Coordinated the migration of multiple medical information systems, which encompassed a mixture of IT Infrastructure, virtualized environments & business applications into a new data center &/or into an outsourced organization.
• Led the daily team organization, planning sessions & execution of internal teams, third party suppliers & outsourced organizations in the migration of Microsoft Active Directory Federated Services (ADFS) & Office 365 services between two (2) data centers.
• Assisted in the implementation of new ERP systems & upgrades of existing systems
• Analyzed service/support requirements of critical cores systems to provide deeper understanding & operational awareness of the organization's complex support needs for using outsourced suppliers.

Led planning sessions to develop program goals for enterprise level technical solutions & provided direction to multiple IT workstreams, ensuring collaboration, prioritization & team accountability was a priority. As a part of the newly formed Security PMO, led the program effort to upgrade existing hardware & software to increase overall network protection & defense against advanced persistent threats, to include ERP & CISCO technology upgrades. Employed communication skills to convey program/project statuses to all levels from end users to sponsors to executive stakeholders. Used Agile Project Management methodologies to prioritize project actions & synchronize efforts across LOBs. Maintained program/project documentation for organizational relevance, content, & technical accuracy. Effectively worked with business partners, technology teams & senior management to provide, maintain & communicate the escalation of project critical path actions when appropriate.

• Oversaw a project team of 20 development & engineering resources that designed & implemented in two (2) weeks an enterprise level security solution within eight (8) data centers worldwide for the secure "check out" of administrative credentials.
• Managed the resources to build out a separate secure administration domain, helping to mitigate zero-day attacks, increasing the organization's security posture, defending over $10M in business information assets against possible compromise & lateral movement.
• Oversaw the design & implementation of a role-based access solution installed in each data center to provide RSA security, Two-factor Authentication (2FA), single sign-on (SSO), centralized logging & increased auditing for PCI compliance.

Oversaw a team of 45 personnel performing complex, highly sensitive administrative, analytical & technical duties directly relative to the enterprise-level management of IT infrastructure & SDLC projects in excess of $2M. Achieved project results on schedule, below budget & above quality within a multifaceted & resource-constrained environment. As a Scrum Master, expertly handled competing & conflicting business & technical priorities. Defined project scope, charter, goals & deliverables in support of business goals. Worked with senior leadership & stakeholders to obtain needed project approvals. Collaborated with cross-functional teams including architects, software engineers, developers & technical leads within an Agile/SCRUM Project Management environment to ensure timely delivery of projects. Developed technical solutions to automate repeatable tasks & alleviate security vulnerabilities. Routinely performed risk management, identification & mitigation planning for large

• & small-scale projects.
• Coordinated the use of existing database & warehousing platforms with emerging technologies
• video chat, biometric authentication & e-sign enabling improved capabilities & functionality for eSignature actions.
• Utilizing CRM data, managed the project resources to design an interactive rental car comparison application, allowing users the ability to search, compare & select cars from several vendors, generating over $3M in revenue.
• Led team that developed the API to enable users to communicate via text using their registered device as a level of authentication to answer financial questions to seamlessly guide the user to other banking options as needed.

Coordinated program resources across several multi-functional business departments provided guidance in structuring, implementing, & monitoring projects & information systems worth over $25M. Created, managed & executed program roadmaps to support ongoing client needs overseeing the project that upgraded, standardized the integration of network systems, information databases, their interconnectivity & their practical applications. Provided technical & project leadership throughout the program's lifecycle expertly applied experience & judgment where needed to accomplish organizational goals. Developed detailed roadmaps that illustrated "Current State" & "Future State" of program actions to be shared with internal & external stakeholders.

• Managed a 15 person team tasked to implement the technical solution to capture, record & report all Army installations medical facilities usage of electricity, water, steam, & gas.
• Coordinated the installation & configuration of secure servers for Fort Sam Houston, TX & Fort Detrick, MD data centers that monitored & managed system configurations in an estimated 240 facilities covering Alaska, Hawaii & the continental US.
• Developed Disaster Recovery training for regional & local teams to ensure that critical information was effectively spread across the enterprise.

Directed multi-functional project teams in supporting the company's strategic business plan by coordinating their efforts across various business departments to meet anticipated information needs & requirements. Provided oversight for business strategy & the implementation of infrastructure & SDLC projects. Provided expert inputs to project actions including systems & application development, Configuration Management, vendor management & legacy systems integration. Maintained project documentation for the organization, relevance, content & technical accuracy. Provided guidance in implementing, & monitoring of multiple projects. Performed risk management, identification & mitigation planning for all assigned projects.

• Created a Disaster Recovery solution for a media entertainment firm generating over $300M in annual revenue, ensuring critical services (phone, email, file share/data storage & off-site communications) were maintained
• Moved & hosted a traffic navigation service application that generated $10M annually that is installed in & supports an auto manufacturer's current (and future) fleet of vehicles.
• Implemented a new Change Management processing system to differentiate between process/application changes to production systems & routine/emergency request for services eliminating operational conflicts across multiple business areas.

Oversaw the 24/7 daily actions of five (5) sections (Help Desk, Automation Services, Information Assurance/Security, Network Operations, & Infrastructure Services) into a coordinated effort to support ongoing tactical & training operations. Utilized broad knowledge of Windows environments (Active Directory, DNS, DHCP, Hyper-V & VMware), Windows applications (SCCM, SCOM, SQL, & SharePoint), ITIL concepts, principles & methods to develop & execute plans performed analysis & provided solutions for the organization's IT needs. Provided Program/Project Management in support three (3) secured networks, over 12,000 devices & 8500 users. Ensured compliance with regulatory & standards agencies (ISO, Sarbanes-Oxley, etc.) as it applied throughout the organization & its needs. Ensured adherence to organizational system delivery process guidelines provides timely feedback to stakeholders & project teams to initiate proactive actions to resolve the issues. Aligned the teams to meet businesses performance objectives created processes to define, track & record performance metrics. Identified & assessed needs across the enterprise to determine strategies for meeting business objectives. Ensured an up to date database of malware threats & countermeasures was maintained. Successfully managed multiple mission-critical initiatives, projects & programs having a widespread impact within the organization.

• Oversaw organizational & attached contractor operations facilitated the continuous operation of $25M in mixed media servers, High Availability data Bases, routers, switches, & over 94 transmission devices at a 90% & better operational efficiency.
• Led a 50 person team providing Project Management, data operations, telecommunications & data support to over 11,000 personnel across 17 remote sites.
• Supervised the installation, maintenance & troubleshooting of three separate digitally secured networks & over 6000 automated terminal devices supporting DoD sponsored Command, Control, Communications & Computer Information (C4I) systems.
• Oversaw organizational & attached contractor operations facilitated the continuous operations of $25M in mixed media servers, High Availability databases, routers, switches, & over 94 transmission devices at a 90% & better operational efficiency.
• Planned & led the phased swap-out of personnel & telecommunications networking equipment supporting over 8500 personnel successfully limited downtime to under eight (8) hours over 10 days.
• Created a support matrix that optimized the personnel & physical resources of technical contact teams to support training organizations Reducing training costs by more than 20% saving over 9,600 hours which translated into annual savings in excess of $375K.
• Directed $250K in system & software upgrades within two (2) weeks increased network operations & user productivity by 15%
• Managed contracting resources to complete the installation of over $2.5M in fiber optic cable.