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Venita
vncrosby@gmail.com
757-329-2334
Norfolk, VA 23551
Cloud Project Manager
14 years experience W2
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Summary

Skilled Project Management, Communications and Operations Professional with over 12 years of experience focusing on creating, documenting and implementing streamlined infrastructures, information technology strategies, people management processes, talent development programming, communications design, business development collateral and other initiatives, in support of achieving and surpassing the organization's goals. Key attributes include:

  • Recognition as a subject matter expert in matters of operations, administration, change management, learning and development/training, customer/client service, call center management, programming, policy, compliance and communications, often serving as a trusted advisor and consultant.
  • A reputation for successfully driving organizational change, using both methodical and agile approaches (as appropriate) to manage multiple projects, simultaneously.
  • Information technology exposure resulting in varying levels of proficiency in network technologies, Microsoft Office (Word, Excel, Outlook, PowerPoint), human resources management systems (HRMS), web conferencing tools (Webex, GoToMeeting, join.me, Adobe Connect, etc.), WBT/CBT learning development tools (Articulate, etc.), learning management and content management systems (Blackboard, Moodle, MadCap Flare, etc.), data visualization/ diagramming software (i.e., Visio, Lucidchart, SmartDraw, etc.), data/database management systems (Access, oaSES, SQL), ERP and CRM software (Colleague, Salesforce, Zoho, etc.), image and graphics creation/editing software, collaborative technologies (including intranet, content management and document management components, (e.g., Sharepoint, Bitrix24, etc.) and web-based applications.

Experience
Education
Adult Continuing Education
University of West Alabama
Counseling and Psychology
Old Dominion University
Skills
Microsoft Excel
2020
13
Requirements Gathering
2020
13
Stakeholder Engagement
2020
13
Business Analysis
2020
12
Technical Writing
2020
12
Documentation
2020
11
Program Management
2020
11
Project Planning
2020
11
Quality Assurance
2020
11
Business Process Mapping
2020
10
Business Requirements
2020
10
Change Management
2020
10
Compliance
2020
10
Human Resource
2020
10
Operations Management
2020
10
Process Improvement
2020
10
Agile Methodology
2020
8
Analysis
2020
7
System Analysis
2020
7
Project Management
2020
6
Training
2016
4
Data Center
2020
1
MS SharePoint
2020
1
MS Visio
2020
1
Program Management
2020
1
UAT
2018
1
UX
2018
1
Vendor Management
2020
1
CRM
2014
1
Performance Management
2014
1
Content Management
0
1
Cyber Security
2016
1
ERP
0
1
MS Excel
0
1
MS Office
0
1