Skilled Project Management, Communications and Operations Professional with over 12 years of experience focusing on creating, documenting and implementing streamlined infrastructures, information technology strategies, people management processes, talent development programming, communications design, business development collateral and other initiatives, in support of achieving and surpassing the organization's goals. Key attributes include:

• Recognition as a subject matter expert in matters of operations, administration, change management, learning and development/training, customer/client service, call center management, programming, policy, compliance and communications, often serving as a trusted advisor and consultant.
• A reputation for successfully driving organizational change, using both methodical and agile approaches (as appropriate) to manage multiple projects, simultaneously.
• Information technology exposure resulting in varying levels of proficiency in network technologies, Microsoft Office (Word, Excel, Outlook, PowerPoint), human resources management systems (HRMS), web conferencing tools (Webex, GoToMeeting, join.me, Adobe Connect, etc.), WBT/CBT learning development tools (Articulate, etc.), learning management and content management systems (Blackboard, Moodle, MadCap Flare, etc.), data visualization/ diagramming software (i.e., Visio, Lucidchart, SmartDraw, etc.), data/database management systems (Access, oaSES, SQL), ERP and CRM software (Colleague, Salesforce, Zoho, etc.), image and graphics creation/editing software, collaborative technologies (including intranet, content management and document management components, (e.g., Sharepoint, Bitrix24, etc.) and web-based applications.