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Cleo
cleo.heath@gmail.com
713-816-2503
Katy, TX 77494
Global IT Service Operations Manager
23 years experience W2
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Summary

Results-focused IT and Operations Leader with demonstrated success in building world-class IT Organizations and communicating a vision of IT as a value driver for business. Cultivator of strong teams inspiring innovation and optimal performance and large-scaled project outcomes.

CORE COMPETENCIES

  • Operations/Project Management
  • Customer Solutions/IT Support
  • Asset Management/Strategy
  • Change Management
  • Budget Management/Planning
  • Risk Management/Compliance
  • Vendor Relations/Management
  • Team Leadership/Development
  • Strategic IT Planning/Implementation
  • Cross-Functional Partnerships
  • Performance Management
  • Incident/Problem Management
  • Business Process Optimization
  • Regulatory/Sox Compliance

PROFESSIONAL ATTRIBUTES

  • Business-Aligned IT Goals – Emphasized developing globally distributed team and establishing PMO-standard project management processes and enlightened governance. Prioritized business objectives with executives and stakeholders to guide decision making.
  • Diverse Project Scope – Executed projects covering experiencing every aspect of business: ERP, BI, ITSM and CRM Solutions.
  • High-Budget Optimization Plans – Provided oversight of 15 global resources, administering budget of $8M and optimize portfolio of 75+ projects ranging in size up to $1.5M. Expanded IT globally to capture significant efficiencies and dramatic improvements in project quality and one time delivery.

Experience
Education
Master's in Customer Solutions/IT Support
Asset Management/Strategy
Bachelor's in Customer Solutions/IT Support
Asset Management/Strategy
Skills
Audit
2016
12
Budget Management
2016
12
Disaster Recovery
2016
12
Program Management
2016
12
Vendor Management
2016
12
Operations Management
2020
8
Project Management
2020
8
Auditing
2016
5
SOX
2016
5
Compliance
2020
3
Patch Management
2020
3
Regulatory Compliance
2020
3
System Administration
2020
3
Change Management
2020
2
Incident Management
2020
2
Problem Management
2020
2
Asset Management
0
1
CRM
0
1
ERP
0
1
MS Visio
0
1
Performance Management
0
1
Risk Management
0
1
Stakeholder Engagement
0
1
Strategic Planning
0
1