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Gregory
Gpesantes@Earthlink.net
917-528-2845
67-11 Yellowstone Blvd. Apt. 5A
Flushing, NY 11375
System Analyst
23 years experience W2
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Average rating
79
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Summary

CAREER SUMMARY

  • System Analyst with over fifteen years of experience in corporate server and desktop implementation, support, and security with consulting firms such as Infosys, SGA, Tek Systems, and Affiliated Computer Services. Clients supported include MTA, Con Edison, Bank of America, and Simon Schuster publishing.

TECHNICAL SKILLS

  • Hardware: HP Proliant Servers, IBM E Series servers, Cisco switches, Cisco VOIP phones, APC Smart-UPS, Dell PC’s, Lenovo laptops, HP LaserJet/MFP printers, Panasonic Toughbook/Tablets, Polycom, Blackberry, Surface Pro tablets, and IPhone.
  • Software: Exchange, Office 365, APP-V, SCCM, Citrix XenDesktop/XenApp, Quest Active Roles Server, Mcafee Endpoint security/encryption, DUO, Symantec Endpoint Protection, Netmotion Mobility Client, Cisco VPN, HP Openview, Airwatch, StruxureWare Data Center Expert, Bomgar Remote support, Remedy, Magic Help Desk, HP Service Manager and ServiceNow.
  • Operating Systems: Windows Server 2012, NetWare, Windows 10, IOS, Android, and MAC OSX.

Experience
System Analyst
Information Technology
Nov 2017 - present
New York, NY
Windows 10 and Office 365 implementation for the MTA's desktop, laptop, and Citrix thin client platforms across multiple agencies ensuring that all application, system, and security requirements are met.
  • Perform pre-deployment analysis and surveys to identify business applications and their compatibility with Windows 10, Citrix, and Office 365 environments.
  • Deployment of Windows 10 images to existing workstations utilizing SCCM for zero touch migrations.
  • Assessment, communication, and resolution of access management and provisioning issues that may prevent user functionality with new Windows 10 and Office 365 rollouts
  • Troubleshooting of Active Directory, Corporate Email, VDI, network, application, remote access, and secured printing issues for Windows 10 and Windows 7 thin clients, desktops, and laptops.
  • Assisted Desktop Primary group with remote support of all computing platforms and incident management for various MTA agencies and locations throughout the Tri-state area.
  • Support client inquiries regarding IAMS, Sailpoint, and ServiceNow procedures for requesting additional security access, software or hardware resources.
  • Replacement and tracking of obsolete computer hardware in ServiceNow following MTA's asset management policies.
MS Active Directory System Analysis Asset Management Office 365 Windows Windows 7
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System Analyst
Information Technology
Sep 2012 - Oct 2017
Brooklyn, NY
Provided computer infrastructure support for utility company Con Edison, serving as the primary point of contact for troubleshooting and resolution of network, hardware, and software issues.
  • Installation and troubleshooting of Cisco switches, APC UPS units, and VOIP phones at remote locations. 1. Administration of Active Directory user accounts, print queues, and group policy. 2. Asset management and compliance reviews using SCCM to identify workstations with missing security patches, outdated virus definitions, unauthorized software, and overdue hardware inventory.
  • Troubleshooting and testing of virtual desktops and applications in Microsoft and Citrix VDI environments.
  • Windows10 migrations utilizing MDT 2010, Windows deployment services, and SCCM.
  • Support and maintenance for mobile computing implementations in field vehicles and emergency command centers.
  • Configuration and support of IOS and Android devices for the company's BYOD implementation.
  • Installation and troubleshooting of Office 2010, 2013, and 2016.
Cisco Compliance MS Active Directory Patch Management System Analysis Asset Management Citrix Database Maintenance Desktops MS SCCM
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Global Market Associate Support
Banking/Financial
May 2012 - Sep 2012
New York, NY
Desktop support for Bank of America's 2012 global banking and markets training programs. Responsible for installing proprietary and market data applications on newly deployed laptops.
  • Responsible for resolving login, connectivity, and network printing issues at main headquarters and offsite training facilities.
  • Coordinated with 3rd level support groups to create user accounts, exchange mailboxes, and assign appropriate active directory group membership for associates and analysts in the training program.
  • Deployment of Bloomberg software for summer interns and new employee training.
  • Troubleshooting and configuration of Factset financial analysis application.
  • Installation of Cisco VPN client and McAfee EEPC encryption client on training laptops.
Desktop Support Laptops VPN MS Active Directory Cisco
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System Analyst
Information Technology
Sep 2006 - Apr 2012
New York, NY

Field technician providing desktop, server, and network support for over 2000 users at Con Edison offices, power plants, and substations throughout Brooklyn.

  • Responsible for the installation and configuration of PC’s, laptops, printers, Blackberry devices, and network infrastructure equipment in accordance with Con Edison’s guidelines and procedures.
  • First responder to troubleshoot network, server, and software issues. Provide onsite solutions that reduce the amount of incidents escalated to 3rd level support groups or outside vendors.
  • Installation and configuration of client-server, web based, Oracle, and SQL applications.
  • Perform quarterly onsite inspections and remote monitoring of network switches, servers, and UPS devices in multiple locations to ensure that equipment is in compliance with auditing requirements.
  • Migration from Windows 2000 to Windows XP for all corporate desktops and laptops.
  • Participated in disaster recovery and business continuity drills to ensure that critical applications and services are available at offsite locations.
  • Team lead for cost savings initiative projects such as printer consolidation, PC elimination, and testing of remote support tools to reduce travel to various sites.
Compliance Disaster Recovery SQL System Analysis Laptops Desktops Network Infrastructure Network Support Windows Windows 2000 Windows XP
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Information Management Sr. Specialist
Information Technology
Sep 1998 - Sep 2006
New York, NY

Supported over 6000 users under the ACS LAN/Desktop support contract with the New York City Transit Authority in a Novell and Windows server environment. On September 2005 was assigned to consult at Simon & Schuster publishing to provide support during their migration from NT4 to Windows 2003 Active Directory.

  • Responsible for the installation and maintenance of Windows and Novell Netware servers at multiple sites.
  • Provided technical recommendations, specifications, and site surveys for our customer along with installation of DLT Tape backup Libraries, Racks, and KVM switch components.
  • Administered user accounts, print services, and file system security in Active Directory and Novell NDS.
  • Maintained Exchange servers across multiple sites, including administration of mailbox size restrictions, message retention policies and integration of Blackberry services.
  • Monitored back-up sessions, perform file restores, and reinitiate failed back-up jobs to ensure that scheduled backups were completed for each server.
  • Provided third level support and training for the Help Desk and Desktop Technicians improving the ability to successfully meet the requirements of our service level agreement with the Transit Authority.
  • Collaborated with the planning, implementation, and documentation of Simon and Schuster’s migration from a Windows NT 4 domain structure to Windows 2003 Active Directory.
Project Management Database Maintenance MS Active Directory Windows 2003 Windows Windows NT Windows Server
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Edit Skills
Non-cloudteam Skill
Education
Associate's in Business Management
Queensborough College 1996
Certifications
APC Smart-UPS
MCSE: Windows Server 2003
CompTIA Security+ Certification
A+ Certified Computer Support Professional
Skills
MS Active Directory
2021
16
Windows
2021
16
Database Maintenance
2017
13
System Analysis
2021
13
Compliance
2017
10
Desktops
2017
10
Project Management
2006
8
Windows 2003
2006
8
Windows NT
2006
8
Windows Server
2006
8
Asset Management
2021
7
Cisco
2017
5
Citrix
2017
5
Disaster Recovery
2012
5
Laptops
2012
5
MS SCCM
2017
5
Network Infrastructure
2012
5
Network Support
2012
5
Patch Management
2017
5
SQL
2012
5
Windows 2000
2012
5
Windows XP
2012
5
Office 365
2021
2
Windows 7
2021
2
BMC Remedy
0
1
Data Center
0
1
Desktop Support
2012
1
ServiceNow
0
1
VoIP
0
1
VPN
2012
1
XenDesktop
0
1