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Justin
justin.j.kuhle@gmail.com
563-213-4357
Davenport, IA 52809
Senior Manager
13 years experience
W2
0
Recommendations
Average rating
28
Profile views
Summary
Proven, effective leader in IT Management, Operations, Integrated Service Management and Services Delivery.
Technically skilled to provide complex problem solving, forecasting and senior leadership to clients in multiple sectors.
Emphasis in streamlining deliverables, protecting client data, service management, and people management
Experience
Senior Manager. Integrated Service Management
Information Technology
Jan 2019 - Jan 2019
Dubuque, IA
Develop and enforce Service Management Best Practices
Lead and organize detailed metrics for all IBM NA Accounts as well as delivery teams on developing/implementing Incident, Problem, Change and Root Cause Best Practices to increase efficiency and quality in delivery of services
Present monthly to IBM Sector Executives as well as IBM General Management metrics related to Incident, Problem, Change and Root Cause with an emphasis on execution generated outages and pervasive issues
Lead and consult on client service improvement plans across multiple sectors
Create comprehensive Metrics and Trends with an emphasis on quality and execution
Develop and execute improvement plans for critical situation accounts as relates to Integrated Service Management
No skills were added
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Major Incident Management SEAL team
Information Technology
Jan 2018 - Jan 2019
Dubuque, IA
Perform Major Incident Management on Critical Client Outages
Display senior level leadership on major client impacting events- must lead teams to resolution ASAP
One of 6 team members globally skilled and trained to provide Major Incident Management for Tier II client impacting events. These events are the most financially impacting outages to clients and IBM and are discussed at the CEO level
Provide verbal and written updates to IBM Senior Vice Presidents and General Managers
Incident Management
CEO
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Manager, Technical Services
Information Technology
Jan 2012 - Jan 2019
Dubuque, IA
First Line Manager with 30 direct reports
Escalation point for 20 commercial accounts
HR responsibilities including recruiting, hiring, separations, promotions etc.
Work with contracting agencies to bring technical talent to the delivery team
Drive and manage critical situations, get to green plans, and audits for all Storage environments
Manage Linux/Intel Infrastructure account: Patching, Non- Compliance, SUDO, EP2, system activations, critical situations etc.
Partner with the IBM Storage Service Line to produce Best Practices, Delivery Team support, Security initiative guidance as well as the piloting of multiple strategic programs into Delivery
Automation owner- meet weekly with Executives to review automation forecasting and savings
Auditing
Linux
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Team Lead, Distributed Storage Management
Information Technology
Jan 2009 - Jan 2012
Dubuque, IA
Team Lead for 10 client storage environments
Interface with Account Team and Client pertaining to customer satisfaction, future growth, technical projects and escalations
Prioritize workload among staff pertaining to skill set
Continual improvement of internal SAN process and resource assignment
Work extensively with Management Team on account and team status
Provide high-level SAN administration for all accounts
Provide on-call support for SAN critical situations
Work in unison with SAN storage architects on high risk SAN administration
SAN
Storage Management
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Edit Skills
Non-cloudteam Skill
Education
Bachelor's in COMPUTER GRAPHICS & INTERACTIVE MEDIA
UNIVERSITY OF DUBUQUE 2006
Record has not been verified.
Skills
Auditing
2019
7
Linux
2019
7
SAN
2012
3
Storage Management
2012
3
CEO
2019
1
Incident Management
2019
1