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Luke
lukehome@comcast.net
770-313-0836
Atlanta, GA 39901
Lead Analyst - Hardware
25 years experience W2
0
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Average rating
19
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Summary

Information technology Analyst

  • Process Engineering
  • Courteous Diplomacy
  • Software Development
  • IT Service Catalog Design
  • CMDB Asset Systems
  • Business Analysis

Experience
Lead Analyst - Hardware
Information Technology
Sep 2019 - present
Canton, GA
Create and manage enterprise-wide asset processes for the warehouse, datacenter and 370 users. Participate in Change Advisory Board (CAB) weekly meetings representing IT asset management.
  • Team with Island Pacific WMS iSeries developers and field management for user stories and sprints review in Agile JIRA to improve parts warehouse lifecycle control.
  • Administer the Eracent Configuration Management database (CMDB) including EAM endpoint discovery.
No skills were added
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Lead IT Analyst
Sep 2018 - Sep 2019
Alpharetta, GA
Guided the building of global IT asset processes. ServiceNow CMDB user story creator, focused on datacenter and user hardware lifecycle operations. Datacenters total 5,000 endpoints plus 13,000 users in 56 countries.
  • Collaborated with ServiceNow developers to create and refine user stories in Agile JIRA sprints for process, user interface, Product and Service Catalog.
  • Contributed to internal auditor's preparation meetings for successful ISO-27001 external audit compliance.
  • Populated CMDB from ADDM discovery of datacenter assets JAMF + SCCM for user endpoint.
Compliance
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Lead Analyst - Hardware
Information Technology
May 2016 - Sep 2018
Woodstock, GA
Created and managed enterprise-wide asset processes for warehouse, datacenter and 370 users.
  • Teamed with Island Pacific WMS iSeries developers and field management for user stories and sprints review in Agile JIRA to improve parts warehouse lifecycle control.
  • Developed IBM Notes database view monitoring building usage statistics to measure effectiveness.
  • Administered the Eracent CMDB asset system including EAM endpoint discovery.
No skills were added
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Supply Chain Analyst
Information Technology
Mar 2015 - May 2016
Tucker, GA

Analyzed technology hardware operations in ORACLE to guide all 5,800 Field Engineers nationwide.

  • Liaison with system developers and non-technical users in Order Management and Field Management to understand requirements and translate needs into system enhancement requests and/or bug reporting.
  • Reduced warehouse backorder parts return 18% by new automated emails to Field Engineers.
No skills were added
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IT Asset Manager
Information Technology
Jun 2013 - Jun 2014
Alpharetta, GA

Controlled IT asset hardware infrastructure operations including point-of-sale POS for all 90 combined Georgia + Alabama retail stores, plus six office locations in metro Atlanta totaling over 5,000 regional users .

  • Supervised the IT Tech team for hardware break/fix and lifecycle operations.
  • Managed the entire asset life cycle by using the proprietary EUSOS CMDB asset system.
  • Devised and implemented new asset logistics processes with vendors to mitigate risk and streamline installs.

No skills were added
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Technology Hardware Analyst
Information Technology
Aug 2007 - Apr 2013
Tucker, GA
Managed regional desktop IT asset processes supporting 10,000 healthcare providers across five states.
  • Supervised the IT Tech team for hardware break/fix and lifecycle operations.
  • Coordinated 28,000 assets with proprietary Eform CMDB and WMS software controlling the P/O process for at least $30,000 monthly spend.
  • Calculated hardware shipping risk break-even points, saving $100,000 in national annual insurance costs. Luke Laurent lukehome@comcast.net page 2 of 2
No skills were added
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Computer Systems Analyst
Information Technology
Aug 2003 - Aug 2007
Atlanta, GA
Asset management enterprise-wide of primarily engineering construction software including licensing and discovery to support over 2,000 users across 13 states. Created processes to monitor Change Management in IBM AS/400 production and test environments, documenting code changes promoted to production.
  • Collaborated with user groups to capture, analyze and translate business requirements into business solutions for both in-house developed (RPG4 on IBM iSeries AS/400) and vendor software.
  • Improved Service Desk incident escalation paths, reducing open ticket time by 24 hours
System Analysis
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Network Administrator
Information Technology
Jan 1997 - Aug 2003
Atlanta, GA
Supervised the regional IBM iSeries AS/400 Microsoft data center staff of three Specialists to support operations including fuel point-of-sale for 150 Penske retail locations across eight states, plus support 100 local users.
  • Devised and led training programs for Six Sigma Black Belts and Master Black Belts, teaching them data file sources and ODBC extraction to support analysis of critical processes. Query/400 expert.
  • Liaison between user community and iSeries programming teams (RPG4) to gather business requirements for process improvements in repair orders, parts warehouse, warranty, and vehicle inservice.
  • In 1999, promoted from Field Computer Systems Administrator to Network Administrator.
Data Center iSeries Network Administration
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Edit Skills
Non-cloudteam Skill
Education
Bachelor's in Science- Risk Management/Insurance
College of Business at Florida State University
Poe & Associates insurance of Tampa
College of Business at Florida State University
Certifications
ITIL Foundations V3 earned in
General Electric Company Six Sigma Green Belt for seven years (GE Capital owns Penske Truck Leasing)
Skills
Data Center
2003
6
iSeries
2003
6
Network Administration
2003
6
System Analysis
2007
4
Compliance
2019
1