Joseph
jhenderson2509@gmail.com
612-930-7398
7201 York Ave S. #504
Edina, MN 55435
Business Analyst
17 years experience W2
0
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Average rating
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Summary

Experienced Information Technology Professional with a demonstrated history of working in the information technology and services industry, in addition to the education industry. Skilled in system analysis, requirements gathering, Service-Level Agreements (SLA), Customer Relationship Management (CRM), IBM Mainframe, e-commerce, ERP, and MS SQL Server.

Skills:

  • System Analysis
  • Data Analysis
  • Requirements gathering
  • MS SQL Server
  • Time management
  • ServiceNow Administration
  • Data modeling
  • Use Case Development
  • Product/Software Development Lifecycle
  • Consulting
  • Agile
  • Exceptional verbal/written communication

Experience
Education
Bachelor's in Information Technology / Information Assurance and Security
Capella University 2015
Skills
Analysis
2020
3
Business Analysis
2020
3
Documentation
2020
3
Technical Support
2015
3
Data Analysis
2017
2
ERP
2019
2
Requirements Gathering
2020
2
Auditing
2020
1
CRM
2017
1
Data Governance
2017
1
Microsoft Excel
2020
1
MS Visio
2017
1
ServiceNow
2017
1
Agile Methodology
2019
1
Analytics
2018
1
BSA
2020
1
Business Requirements
2020
1
CASE
0
1
Data Modeling
2020
1
Database Maintenance
2019
1
IBM Mainframe
0
1
Quality Assurance
2020
1
Regulatory Reporting
2020
1
Scala
2020
1
SQL
2020
1
SQL Server
2020
1
System Administration
2019
1
System Analysis
2020
1
Training
2007
1
Awards
Cum Laude and Dean's List Inductee, 0