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Deb
debbaker4@gmail.com
815-252-0334
6385 W Waupecan Rd.
Verona, IL 60479
IT Systems Analyst
25 years experience W2
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Summary

Objective

  • Seasoned Business Analyst known for creative problem solving, and the ability to find answers to questions that result in the best solution I encourage open conversations and lead discussions that clarify problem definitions and result in actionable user stories.

Skills

  • Functional and Technical Design Documentation
  • Root Cause Analysis
  • Process Mapping
  • Meeting Facilitation
  • Business Process Re-Engineering
  • Testing/Installation
  • Strategic Business Planning
  • Relationship Building/Mentoring
  • Research & Business Optimization
  • Communication/Interpersonal Skills
  • Business Process Mapping

Experience
IT Systems Analyst
Information Technology
Oct 2018 - present
Land O' Lakes, FL
  • Provide user 'centric' training materials through updating of materials for an ERP solution
  • Evaluate and develop User Acceptance Testing Scripts for clients installing a new ERP solution ensuring all user scenarios were addressed and users gained a better understanding of the new solution as it related to their current business processes
  • Facilitate meetings for end-users to ensure user satisfaction and offer solutions to problems encountered which has aided in building great business relationships
ERP System Analysis
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Business Systems Analyst
Information Technology
Mar 2015 - May 2018
Oak Brook, IL
  • Fostered collaboration through cross-functional team meetings to define user requirements for a new SAP installation and improve existing interfaces
  • Ensured all business user requirements were well documented using various methods of business process analysis to ensure functional and technical design effectively met the needs of the business
  • Performed data mapping from existing legacy systems to new ERP solution
  • Executed the analysis of ERP solution upgrade facilitating collaboration between business and IT personnel to ensure changes met the needs of the business and were effectively communicated to allow for better alignment of business partners
  • Deployed excellent communication skills with business users, informing them of changes and assisting them where necessary in carrying out the change process
  • Designated and identified areas of process improvement allowing business users bandwidth to complete higher priority tasks
  • Develop flexible solutions to meet the current business needs as well as allow flexibility in solution for potential future state
  • Conduct user interviews and process review meetings to define and map business processes allowing further process analysis and the ability to better identify opportunities for improvement
BSA Data Mapping ERP Microsoft Excel Process Improvement SAP System Analysis
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Systems Analyst
Information Technology
Mar 1999 - Mar 2015
Bloomingdale, IL
  • Succeeded in developing a business reporting tool to allow the Physical inventory team access to data required for their business processes reducing the time required to complete an inventory cycle by 50%
  • Operated as the lead analyst on the multiple upgrades of the company's ERP solution to identify current state and future state.
  • Liaison between business units and IT to identify user needs and translate the needs into an IT solution
  • SME for the inventory management systems for business users from all areas of the company
  • Part of a major ERP upgrade JDA / PMM with a diverse 16-member team analyzing and documenting business requirements, troubleshooting and defining and managing upgrade activities resulting in improved performance, automated deployment of legacy processes, standardizing of customization and new business process
  • Led a cross functional team to prioritize the efforts for an IT support team in order to meet key business initiatives
  • Proactively facilitated root cause analysis and lead the business users from perceived problem to root cause in order to provide the best possible solution
  • Utilized Microsoft Office solutions for business process optimization
ERP System Analysis
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Consultant
Information Technology
Jun 1997 - May 1999
Chicago, IL
  • Engaged in the life cycle of selection, installation, and stabilization of a new ERP solution
  • Efficiently identified user requirements developed functional and technical specifications for interfaces and modifications
  • Ensured all phases of the testing life cycle were duly run as an active participant
No skills were added
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Non-cloudteam Skill
Education
Bachelor's in Industrial Engineering
BRADLEY UNIVERSITY 1997
Skills
ERP
2021
21
System Analysis
2021
21
BSA
2018
3
Data Mapping
2018
3
Microsoft Excel
2018
3
Process Improvement
2018
3
SAP
2018
3
Business Analysis
0
1