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7955 Hawks Nest Trail
Lithia Springs, GA 30122
Change Manager
6 years experience W2
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Prosci Certified Change Practitioner with a proven track record of corporate change adoption and sustainability on large-scales. Knowledgeable in numerous change management principles, methodologies, and tools. Expert in creating actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, and resistance management plan. Skilled in utilizing various communication tools to facilitate, engage, and interact with all stakeholders.

Founder/Owner & Principal Consultant
Professional/Consulting Services
Apr 2016 - present
Provides expert change management consultative services. Develops effective strategies and innovative solutions to achieve clients' business goals by providing a structured approach that aligns resources and minimizes business risks. Executes viable business transformation that enhances value through the devising of customized needs assessments and data collection and analysis.
  • Executed research, data collection, and data analytics to identify the principal cause of a reputable law firm's productivity reduction. Applied Lean Six Sigma tools to create a standard practice to eliminate document rework, saving the firm an annual $9,000 in waste expenses
  • Conducted a case study analysis to assist the largest state-funded program of its kind in the nation to achieve its mission. Identified the cause of stagnation and provided innovative solutions and a strategic plan that increased the programs' participant completion rate and, ultimately, increased its monetary support
Process Improvement Research Strategic Planning Business Transformation Lean Six Sigma
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Change Manager
Aug 2015 - present
Applies structured methodologies to lead change management activities. Develops and initiates large-scale organizational transformation initiatives. Assesses change readiness and analyzes change impact. Designs and implements communication plans, creating information/content and delivery mechanisms for specific audiences/stakeholders. Identifies and manages anticipated resistance. Develops tools to monitor and mitigate risks identified in the areas of quality, finance, and operations. Identifies opportunities to improve business processes and proposes potential action plans. Ensures accuracy in services and understands the rationale behind deliverables to better provide analytics.
  • Collaborated with IT department to implement company-wide digital transformation of new Cloud ERP System software solution
  • Spearheaded a project that developed extractors to collect structured information from unstructured documents via text analytics
  • Managed a system intelligence webinar that demonstrated optimal aliment of human talent re: augment system savings
  • Coordinated a 'Lunch and Learn' regarding time management, offering tips on how to hone in on productivity while accomplishing goals and managing time
  • Facilitated a focus group interview, presented open-ended questions to engage employees, gathered qualitative data and administered a conjoint survey to determine effective and sustainable ways to increase employee morale
  • Developed new software training manual for international employees in Southeast Asia
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Non-cloudteam Skill
Master's in Organization Development & Change
Penn State University, 2017 - 2019
Bachelor's in International Studies
Bethune-Cookman University, 2004 - 2008
Minor: Pre-Law
Master's in Business Law & Regulation
Emory University School of Law, 2020 -
Change Practitioner
Prosci, 2017
Business Transformation
Lean Six Sigma
Process Improvement
Strategic Planning
English, Fluent/Bilingual
Change Management, 0
Organizational Development, 0
Process Improvement, 0
Project Management, 0
Strategic Planning, 0
Communication, 0