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Amy
amy.solomon@solomon-associates.com
734-625-4245
120 Dexter Avenue
Monroe, MI 48162
Senior IT Manager, Organizational Change Management
5 years experience W2
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Summary

A versatile and results-driven senior manager with a proven track record of achievement in organizational change management, coaching, technical training, curriculum development, implementations, organizational impact definition and resolution, business process definition, and vendor management. Recognized aptitude in using clear, targeted communication and analytical skills to work with cross-functional teams and management, and directing all aspects of operational and global implementation strategies.

Experience
Senior IT Manager, Organizational Change Management
Jan 2019 - Jan 2020
  • Led OCM on major infrastructure IT initiatives as well as application delivery support for global applications.
  • Directed estimation of incoming project requests for OCM needs and OCM time, oversaw all work of OCM team, and led any process improvements to OCM methodology.
  • Adopted Prosci change management methodology for DRiV January 2020, including changing all terminology and standard templates.
  • Lead OCM resource on implementation of Microsoft Teams for audio and video conferencing in 2019 for 14,000 knowledge workers.
  • Worked closely with vendor to develop change management strategy to move from Skype or WebEx to Teams.
  • Oversaw email, management communications, end user communications, virtual live training, desktop support materials, management of Teams mailbox for communications and questions, monitoring of end user progress, and remediation.
  • Lead OCM resource during purchase of Federal Mogul and move of employees to Tenneco and DRiV's AD and O365 environment in 2019.
  • Established messaging structure, facilitated reviews, and incorporated feedback for communications to stakeholders and end users directed creation of training support materials, monitored team email box, distributed (T-) communications to end users prior to migration dates, and support of end users during transition.
  • Led migration of uPerform from on-premise to cloud and split environments for Tenneco and DRiV.
  • Managed OCM vendor for continuous improvement project for ServiceNOW to implement chat bot and introduce gamification as training medium to educate and encourage end users to use chat feature.
Change Management Materials Management Process Improvement Stakeholder Engagement
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Senior IT Manager, Organizational Change Management
Jan 2017 - Jan 2019
  • Spearheaded major infrastructure IT initiatives as well as application delivery support for global applications.
  • Supervised up to five employees and contractors working on large scale global IT implementations.
  • Directed estimation of project requests for OCM needs and OCM time, oversaw all work of team, and led any process improvements to OCM methodology.
  • Led OCM work for Program Moon, initiative to move all Tenneco from Lotus Notes to O365 for 15,000 global employees and in 12 languages.
  • Implemented use of Brainstorm subscription for on-demand user training.
  • Built communications including email, management communications, end user communications, desktop support materials, management of O365 mailbox for communications and questions, monitoring of end user progress and remediation, and implementation of Program Moon newsletter for progress updates to all end users.
  • Started KUDOS peer recognition program for IT team members to recognize and reward each other for positive behavior.
  • Developed and facilitated workshop 'Leading in Times of Change' for IT managers during major department reorganization effort. Followed 50 staff members through structured process to realign responsibilities.
Change Management Materials Management Process Improvement
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Non-cloudteam Skill
Education
MICHIGAN STATE UNIVERSITY 1998
Human Resources Management
UNIVERSITY OF TOLEDO 1997
Business Administration
SIENA HEIGHTS COLLEGE 1995
Skills
Change Management
2020
3
Materials Management
2020
3
Process Improvement
2020
3
Stakeholder Engagement
2020
1