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Arlington, VA 22246
Quality Assurance Analyst
27 years experience W2
Average rating
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  • Results oriented business systems analyst with comprehensive experience in the application of technology to business functions within government consulting and telecom industries.
  • Good knowledge of database design and functionality.
  • Demonstrated track record in project deadline-driven environments.
  • Strong client-facing skills.
  • Proven written and oral communications skills.

Strengths include:

  • Project management and review
  • Customer service
  • Process documentation
  • Coaching and development
  • Agile methodology

Security Clearance: Public Trust 6C

  1. CERTIFICATION: Certified Scrum Master (CSM) - Scrum Alliance, Agile Certified Practitioner (ACP) - PMI


  • Quality Assurance Engineer, Kendrick & Co., Washington, DC
  • Statistical Engineer, Corning Incorporated, Corning, NY
  • Instructor, Bowling Green State University, Bowling Green, OH

Quality Assurance Analyst
Information Technology
Aug 2012 - Jun 2020
  • Manage multiple agile projects for USCIS client.
  • Provide support to development teams, facilitate planning, management, coordination and execution of lifecycle activities.
  • Assess planning materials on team readiness for a 6-month development cycle, communicate issues to team for information completeness or risks identified,
  • Prepare summary reports and certifications after the planning or deployment readiness review.
  • Provide coaching support or training to development teams as needed for process improvement or compliance to governance.
  • Assess, support and facilitate process to seek DevOps approval for development teams.
  • Collect metrics to track teams' improvement.
  • Provide project status and recommendations to federal clients.
Compliance Process Improvement Quality Assurance
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Quality Assurance Analyst
Information Technology
May 2009 - Aug 2012
Reston, VA
  • Managed multiple software development projects for USCIS client.
  • Serve as major contact for assigned projects during the development lifecycle
  • Coordinated and facilitated milestone gate reviews determine review entry criteria, prepare summary reports and certifications along with action items.
  • Coordinated with subject matter experts to ensure projects meet standards for system requirements, architecture, security, interoperability, performance and Section 508.
  • Assessed project documents, with other subject matter experts, to ensure documents meet with lifecycle guidelines.
  • Conducted peer review of document assessment and gate review reports.
  • Prepared process documentation for quality assurance analyst activities.
Quality Assurance
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Finance Systems Analyst
Information Technology
Apr 2003 - Jan 2009
Reston, VA
  • Produced periodic and ad hoc reports on subscriber activities for internal management.
  • Performed front and back-end user acceptance testing UAT on database changes
  • Conducted audits of business rules applications to track accuracy.
  • Reviewed and addressed change requests to ensure prompt implementation.
  • Prepared and maintained internal and end-user documentation for report generation and content updates.
System Analysis Auditing
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Manager/Billing Process Analyst
Information Technology
Apr 2003 - Aug 2006
  • Managed and coordinated data collection process for 2 billing systems integration.
  • Managed customer expectations, identified key players in billing systems integration
  • Participated in design walkthroughs, evaluated design solutions as business and process SME to ensure practical solutions implementation.
  • Managed and resolved operational issues with billing system vendor and internal customers as part of process improvement.
  • Managed data collection process for systems development and ensured timely data delivery.
  • Ensured task completion according to project timelines and service level agreements.
  • Managed the completion documentation for Sarbanes-Oxley compliance for each software release.
  • Managed a team of 5 for one year as team manager.
Compliance Process Improvement
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Quality Assurance Analyst
Information Technology
Aug 2000 - Nov 2001
Fairfax, VA
  • Participated in requirements and development walkthroughs.
  • Developed and executed test procedures for system and regression testing of a telecom billing audit system software.
  • Tested and verified graphics user interface GUI application and the underlying data model changes in Oracle.
  • Identified and resolved software issues.
Quality Assurance Regression Testing
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Quality Assurance Analyst
Information Technology
Nov 1994 - Jul 2000
Silver Spring, MD
  • Performed ad hoc queries per walk-in federal client requests at aviation safety data center using Natural Language or SQL.
  • Tested FAA aviation safety website for its first launch.
  • Tested transformed aviation incident data from NTSB.
  • Analyzed data and performed data standardization to enable query efficiency.
  • Tested reports generated for client for accuracy and completeness. OTHER RELEVANT EXPERIENCE *
Quality Assurance
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Nov 1994 - Nov 1994
Bowling Green, OH
No skills were added
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Edit Skills
Non-cloudteam Skill
Master's in Applied Statistics
Bowling Green State University
Master's in Operations Research
Bowling Green State University
Bachelor's in Mathematics
Northern Illinois University
Certified Scrum Master (CSM) - Scrum Alliance, Agile Certified Practitioner (ACP) - PMI
Quality Assurance
Process Improvement
System Analysis
Regression Testing
Data Center