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Abdullah
abdijan07@gmail.com
571-252-9308
United States
Service Management Senior Analyst
20 years experience W2
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Summary

  • Experienced and skilled professional with diverse experience of about Ten years in Information Technology and project management emphasis on Business Systems Analysis, Project Coordination and Software Quality Assurance and Testing.
  • Experience in software Analysis & Design, Data Profiling and Analysis, Gathering Functional and Business Requirement Specifications, User Interface Specifications, Technical Design, Test Cases and Test Plan.
  • Used Teradata, MS Office including Excel, Visio, Power Point for calculations, analysis and documentation in the project.
  • Modeled requirements, managed and communicated requirements throughout the project life cycle, performed Gap and Impact Analysis against requirement specifications.
  • Strong knowledge of agile methodology to use JIRA tool for project management, documentation and issue tracking.
  • Accomplished particular purpose by wireframe tools to provide visual frameworks of websites.
  • Strong knowledge on food and Drug Administration (FDA) Rules. Regulations and Guidelines for software/tools used in manufacturing companies.
  • Provided technical and functional support to the partners of CMS to ensure effective and efficient enrollment of customers in the Marketplace.
  • Experienced in claims processing, including AGP Facets and Central Facets and GBD Facets, through 837 EDI transactions set.
  • like Amazon Workspaces (AWS) and cloud mobile simulators and emulators like Browserstack and Cross browser.
  • Expertise in developing testing documents
  • Test strategies, test plans, test design specifications, test case specifications and test procedures. Sound knowledge of defect reporting and tracking tools like Quality Center.
  • Used MicroStrategy for effective decision making and product analysis
  • Experience in Business Process Reengineering (BPR) and Requirements validation using ServiceNow tool and techniques.
  • Proven ability to lead team of testers and set test strategies.
  • Excellent understanding of the software development lifecycle.
  • Excellent expertise in mobile and web application technical testing on android, iOS, Symbian and Java based platforms.
  • Experienced in backend testing of applications by executing SQL queries and command in Teradata SQL Assist, Vertica, Sybase, DB2 and relational databases.
  • Effective time management skills and the consistent ability to meet clients' deadline.
  • Highly motivated team player with ability to lead, manage and work in all environments to meet deadlines. Possess ability to work individually even under pressure to meet the targeted deadline.
  • Possess excellent interpersonal skills, effective written & oral communication, and presentation skills.
  • Proven ability to work in team-environment as well as independently.

Technical Skills:

  • Tools: HP Quality Center/ALM, UML, ServiceNow, Visio, Browser stack, Perfecto mobile,
  • MicroStretegy Facets 5.1, QTP. SoapUI, PostmanUI, UFT, LoadRunner and Performance Center.
  • Methodologies: SDLC, Agile/Scrum, Waterfall and Modern Waterfall.
  • Databases: MS Access, SQL Server, and Oracle. Teradata SQL Assistance, Mark Logic and Splunk
  • Operating Systems: Windows XP/NT/2000/98/95, UNIX.
  • Office Tools: MS Excel, MS Word, MS Power Point, MS Excel, Visio, MS Project.

Experience
Education
Mathematics & Statistics
Mastech Digital Inc 2020
ServiceNow tool for creating tickets and for internal IT service requests
Client: Euclid's Systems Corporation 2019
user stories, acceptance criteria and upload in JIRA and perform User
Acceptance Test UAT 2018
Is and To
not provided
Client: Anthem
Aspire Systems Inc
Skills
Business Analysis
2017
6
837
2017
4
EDI
2017
4
Quality Assurance
2017
4
Test Case Preparation
2017
4
Test Planning
2017
4
Regression Testing
2017
3
SQL
2013
3
BSA
2014
2
HP QC
2012
2
Microsoft Excel
2013
2
UML
2012
1
Axure
2020
1
Compliance
2014
1
HIPAA
2013
1
Incident Management
2020
1
Medicare
2020
1
MS Visio
2020
1
Process Improvement
2010
1
Requirements Gathering
2014
1
Scrum
2020
1
Selenium
2010
1
ServiceNow
2020
1
SOAP
2014
1
Splunk
2020
1
TOAD
2010
1
UAT
2010
1