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Abdullah
abdijan07@gmail.com
571-252-9308
United States
Service Management Senior Analyst
20 years experience
W2
0
Recommendations
Average rating
87
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Summary
Experienced and skilled professional with diverse experience of about Ten years in Information Technology and project management emphasis on Business Systems Analysis, Project Coordination and Software Quality Assurance and Testing.
Experience in software Analysis & Design, Data Profiling and Analysis, Gathering Functional and Business Requirement Specifications, User Interface Specifications, Technical Design, Test Cases and Test Plan.
Used Teradata, MS Office including Excel, Visio, Power Point for calculations, analysis and documentation in the project.
Modeled requirements, managed and communicated requirements throughout the project life cycle, performed Gap and Impact Analysis against requirement specifications.
Strong knowledge of agile methodology to use JIRA tool for project management, documentation and issue tracking.
Accomplished particular purpose by wireframe tools to provide visual frameworks of websites.
Strong knowledge on food and Drug Administration (FDA) Rules. Regulations and Guidelines for software/tools used in manufacturing companies.
Provided technical and functional support to the partners of CMS to ensure effective and efficient enrollment of customers in the Marketplace.
Experienced in claims processing, including AGP Facets and Central Facets and GBD Facets, through 837 EDI transactions set.
like Amazon Workspaces (AWS) and cloud mobile simulators and emulators like Browserstack and Cross browser.
Expertise in developing testing documents
Test strategies, test plans, test design specifications, test case specifications and test procedures. Sound knowledge of defect reporting and tracking tools like Quality Center.
Used MicroStrategy for effective decision making and product analysis
Experience in Business Process Reengineering (BPR) and Requirements validation using ServiceNow tool and techniques.
Proven ability to lead team of testers and set test strategies.
Excellent understanding of the software development lifecycle.
Excellent expertise in mobile and web application technical testing on android, iOS, Symbian and Java based platforms.
Experienced in backend testing of applications by executing SQL queries and command in Teradata SQL Assist, Vertica, Sybase, DB2 and relational databases.
Effective time management skills and the consistent ability to meet clients' deadline.
Highly motivated team player with ability to lead, manage and work in all environments to meet deadlines. Possess ability to work individually even under pressure to meet the targeted deadline.
Possess excellent interpersonal skills, effective written & oral communication, and presentation skills.
Proven ability to work in team-environment as well as independently.
Technical Skills:
Tools: HP Quality Center/ALM, UML, ServiceNow, Visio, Browser stack, Perfecto mobile,
MicroStretegy Facets 5.1, QTP. SoapUI, PostmanUI, UFT, LoadRunner and Performance Center.
Methodologies: SDLC, Agile/Scrum, Waterfall and Modern Waterfall.
Databases: MS Access, SQL Server, and Oracle. Teradata SQL Assistance, Mark Logic and Splunk
Operating Systems: Windows XP/NT/2000/98/95, UNIX.
Office Tools: MS Excel, MS Word, MS Power Point, MS Excel, Visio, MS Project.
Experience
Edit Skills
Non-cloudteam Skill
Education
Mathematics & Statistics
Mastech Digital Inc 2020
Record has not been verified.
ServiceNow tool for creating tickets and for internal IT service requests
Client: Euclid's Systems Corporation 2019
Record has not been verified.
user stories, acceptance criteria and upload in JIRA and perform User
Acceptance Test UAT 2018
Record has not been verified.
Is and To
not provided
Record has not been verified.
Client: Anthem
Aspire Systems Inc
Record has not been verified.
Skills
Business Analysis
2017
6
837
2017
4
EDI
2017
4
Quality Assurance
2017
4
Test Case Preparation
2017
4
Test Planning
2017
4
Regression Testing
2017
3
SQL
2013
3
BSA
2014
2
HP QC
2012
2
Microsoft Excel
2013
2
UML
2012
1
Axure
2020
1
Compliance
2014
1
HIPAA
2013
1
Incident Management
2020
1
Medicare
2020
1
MS Visio
2020
1
Process Improvement
2010
1
Requirements Gathering
2014
1
Scrum
2020
1
Selenium
2010
1
ServiceNow
2020
1
SOAP
2014
1
Splunk
2020
1
TOAD
2010
1
UAT
2010
1