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Jose
brijallisa@yahoo.com
201-713-6564
576 Gregory Avenue
Union City, NJ 07086
COMMERCIAL SERVICE TECH
24 years experience W2
0
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Average rating
73
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Summary

Demonstrated a natural affinity for troubleshooting and resolving business client issues quickly, and delivering outstanding customer service while doing so.

  • Worked with a variety of vendors and line of business applications for all departments.
  • Skilled in installing & upgrading customers services for cable, internet & phone.
  • Verifiable track record of consistently meeting work quotas and satisfying customers.
  • Very comfortable with working outside in all temperatures.

  • ? Certified Verizon Copper & DSL, FIOS Internet, Voice & Cable
  • ? Certified Optimum Cable, OV & Internet
  • ? Certified in Splicing Fiber
  • Certified Spectrum Commercial Tech 4

Experience
COMMTECH 4 COMMERCIAL SERVICE OPERATIONS TECHNICIAN
Information Technology
Apr 2017 - present
Brooklyn, NY

COMMTECH 4 COMMERCIAL SERVICE TECHNICAL OPERATIONS

  • Troubleshoot and resolved desktop, network, and systems issues.
  • Monitored data communications.
  • Ran fiber optic and CAT 6 cable throughout.
  • Maintained network devices and peripherals.
  • Provided phone support for all other technical issues.
  • Manage user accounts for network and applications, to include password resets for staff.
  • Troubleshot and maintained network equipment including LAN switches, routers, firewall, and hubs.
Cat 6 Commercial Fiber Optic Routers Switches
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COMMTECH 3 INSTALLATION & SERVICE OPERATIONS TECHNICIAN
Information Technology
Aug 2013 - Apr 2017
Union, NJ

COMMTECH 3 INSTALLATION & SERVICE TECHNICAL OPERATIONS

  • Installs, removes, rearranges, programs, tests, troubleshoots and maintains voice, data and ancillary equipment and network services.
  • Installs, maintains and repairs outside and inside plant equipment/facilities and inside wire.
  • Performs cable pair recovery activity. Repairs and restores service outages.
  • Interfaces with customer to further analyze installation and repair issues. Responds to inquiries and provides follow up.
ISP
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FIELD TECHNICIAN
Oct 2011 - Jul 2013
Metuchen, NJ
* Perform installation, service, and support as a contracting service for Optimum & Comcast for their video service, with an introduction to the Optimum On-line and Voice family of products. Perform service disconnections/reconnections, relocation/changes of service and installations while ensuring company technical requirements are properly followed.
No skills were added
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DUST & DEBRI CONTAINMENT INSTALLER
Sep 2010 - Sep 2011
Harleysville, PA
  • Customize barriers to insure clean and safe work environment.
  • Install service and takedown Tuffwrap solutions.
  • Operate Genie articulating boom lifts up to 51 feet high
  • Certified by OSHA for their 10-hour Occupational Safety and Health Training Course.
No skills were added
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FIOS TECHNICIAN & FACILITY TECHNICIAN
Information Technology
Jan 2007 - Aug 2008
Englewood, NJ
  • Installs, removes, rearranges, programs, tests, troubleshoots and maintains voice, data and ancillary equipment and network services.
  • Installs, maintains and repairs outside and inside plant equipment/facilities and inside wire.
  • Performs cable pair recovery activity. Repairs and restores service outages.
  • Interfaces with customer to further analyze installation and repair issues. Responds to inquiries and provides follow up.
  • Operates standard and aerial lift vehicles and manual, hydraulic equipment
No skills were added
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FIELD TECHNICIAN
May 2000 - Mar 2006
Union City, NJ
  • Perform installation, service, and support for our Optimum video service, with an introduction to the Optimum On-line and Voice family of products. Perform service disconnections/reconnections, relocation/changes of service and installations while ensuring company technical requirements are properly followed.
  • Lead Technician in my group, assisted other technicians when requested to complete the job order or find the problem at the work site.
  • Successfully contributed in the company's goal of maintaining customer service
  • Increased sales by promoting company products on service calls
Customer Service
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DECK HAND
May 1997 - Sep 2000
Weehawken, NJ
  • Responsible for handling lines, cast off lines upon embarking, secure lines when docking. Perform deck and boat maintenance. Assist the passengers boarding & un-boarding. Assist in fueling operations.
  • Performed security rounds and other navigational safety assignments. Understand proper use of emergency equipment. Assume duties of dock-master when away.
No skills were added
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Edit Skills
Non-cloudteam Skill
Education
Weehawken High School
Certifications
Certified Spectrum Commercial Tech 4
Certified Verizon Copper
Certified Optimum Cable
Certified in Splicing Fiber
Skills
Customer Service
2006
5
Cat 6
2021
3
Commercial
2021
3
Fiber Optic
2021
3
ISP
2017
3
Routers
2021
3
Switches
2021
3