Uploaded File
add photo
Jonathan
rogersjonathan@yahoo.com
859-653-9352
South Portsmouth, KY 41174
Client Software and Hardware Technician / Client Software and Ha
8 years experience W2
0
Recommendations
Average rating
27
Profile views
Summary

Experience
Client Software and Hardware Technician / Client Software and Hardware Technician, Answers in Genesis
Information Technology
Aug 2018 - present
Petersburg, KY

my responsibilities include working the help desk and resolving client issues there or escalating the ticket to higher tier support as required. I help triage tickets and assign them to technicians as required. I am deployed to troubleshoot and resolve issues with Windows and OS X computers, and Android devices. I help administrate our on premises exchange and Office 365 environments. Supported Organizational Change Management (OCM) for Office 365 using MS Teams. I help deploy new technology to users and replace technology as needed. I help manage and troubleshoot users access to our servers and other it assets. I help deploy and steward new solutions to our clients to help them perform their jobs more ef?ciently. I help research and implement changes in IT policy that will make our department more ef?cient. I help manage our project management software. I help educate users on new technology and how to better utilize the technology they have. I help manage and troubleshoot client and server backups. I complete any and all other tasks and duties as assigned to me and required of me.

Windows Office 365 Change Management
Remove Skill
Customer Support Specialist
Information Technology
Sep 2014 - Oct 2016
Ashland, KY
No skills were added
Remove Skill
Clerk, Heavenly Treasures
Jun 2013 - Jul 2014
Grayson, KY
clerk was responsible for checking customers out, answering all customer questions, cleaning store, and stocking inventory.
No skills were added
Remove Skill
Edit Skills
Non-cloudteam Skill
Education
West Carter High School 2007
Skills
Change Management
2021
2
Office 365
2021
2
Windows
2021
2