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Toni
tc22home@gmail.com
818-403-0360
13449 Lochrin Ln
Kagel Canyon, CA 91342
IT Organization Change Management Leader - HR Programs
20 years experience W2
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Summary

Computer Skills:

  • Workday – Core HCM, Talent Management, Learning Management, Payroll, Finance, Recruiting, Compensation
  • Ceridian Dayforce – Time Tracking and Payroll EHR Systems – Cerner, Point and Click
  • JIVE Platform ADP TotalSource (HR Administrator)
  • MS Word, Excel & PowerPoint
  • Salesforce
  • MS Project, MS Access, Sharepoint
  • PeopleSoft
  • Visio – Process Mapping
  • Resumix, Hiring Gateway, Openhire, PeopleAdmin
  • Lotus Notes/Outlook
  • SAP/R2PM Role Mapper/ CUP/ARIBA/Supply- Chain/CRM

Experience
IT Organization Change Management Leader - HR Programs
Information Technology
Aug 2020 - present
  • Developing and leading the Organizational Change Management (OCM) activities across Human Resources. Applying change management methodologies and tools in developing and executing an OCM strategy for multiple projects. Identify and develop key relationships with Sr. Program Sponsors/Influencers in developing a successful Change Network. Provide recurring status updates to Sr. Leadership and other project governance committees. Support Change Teams with an actionable deliverable plan for key change management levers: Change Strategy, Stakeholder Assessments, Communications Plan, Training Plan and Metric Monitor & Control Plan. Provide hands-on execution with Stakeholder Assessment deliverables including identification and impact analysis. Support the design, development, and delivery of communications and training activities as required. Define and measure success metrics and monitor change progress. Completed three GO-Live implementations: Compensation tool: STI Cycle in Workday, Ceridian Dayforce Touch Time Clocks, and Talent Management - Workday. Currently on implementation of Ceridian Dayforce Payroll.
Change Management Stakeholder Engagement
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Senior Consulting Manager - OCM
Information Technology
May 2015 - Jun 2017
  • OCM Lead Transition and OCM frameworks for HR team within the Provost office. Creating strategic and organizational consulting efforts on people matters relating to the new formulation of a Shared Services model. Extensive background building Human Capital strategy and plan along with the organizational requirements to execute that strategy and plan. Lead transition manager and stakeholder for organization. Extensive experience with workforce change impact assessments, and conducting in-depth stakeholder analyses of the current and future state. Identify people and skills gaps/needs of the organization and developing strategies and plans to meet those needs of the client organizations. Lead in developing and facilitating talent management training material, and Provost communication plans. Provide Provost partners with human capital management information through OCM communication strategy for the HR/Workday system, and lead end to end integrations with various CRMs (eg: ServiceNow), and other HR and Finance connectors. Conducted audit at Engemann Student Health of medical records, files, and customer service systems, and knowledge of EHR programs Point and Click and Cerner, support on developing configuration of the prototypes, test, and implementation/GO-LIVE. Designed and implemented all staffing compliance policies, time-to-fill, and cost per hire. Maximize central compensation, reward and recognition programs, and all staff development training and programs to enhance employee skills capabilities. Executive coach to leaders and managers within the Provost. Project stakeholder and change champion for implementation of Workday Recruiting. A proven track record in projects and EHR requires solid knowledge in electronic health records programs (ie Point and Click, Cerner, etc.) and experience in developing, implementing and providing operational support for clinical information systems.
Auditing EMR Stakeholder Engagement
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(ERP) Change Manager
Information Technology
Aug 2013 - Feb 2014
  • Responsible for assessing and managing the organization's readiness for ERP related transformations and implement org. readiness plans that minimize resistance and maximize engagement and thereby drive faster adoption. Work closely with ERP PM to understand how the ERP implementation will change business processes, system/technologies, competencies, job roles and organization structures and assess how the changes will impact the City's positive sustainability of the new ERP system, Tyler-Munis to maintain all confidential employee records. Provide status updates/reports to PMO, and executive sponsors. Conduct change impact assessments, stakeholder analysis, including potential people-side risks, points of resistance and performance gaps. Document assessment findings and present recommended change management strategy, inclusive of coaching, training, communications and reinforcement mechanisms. Manage the execution of the OCM plan and develop and maintain master communication strategies/plan.
Change Management ERP PMO Stakeholder Engagement
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Sr. Project Manager/Transition & OCM
Information Technology
May 2002 - Aug 2013
  • Lead organizational change management for all strategic initiatives within the Customer Communication Organization (CCO). Lead transformational change methodologies of moderate to high complexity that include change impacts, needs and risks that will have a significant impact to people, processes and systems. Responsibilities include providing organizational readiness strategies in support of all CCO strategic initiatives such as ERP, EAF, Quality Assurance, Edison SmartConnect and Regulatory. Provide project oversight, guidance on project content and impacts to the organization. Develop roadmaps, timelines and status reports using MS project for managers and supervisors. Manage deliverables based on knowledge of business and project impacts. Ongoing analysis is completed via client impact analysis sessions to identify degree of change, conduct focus group sessions to leverage change readiness. Design and facilitate various interventions that are aligned with key strategies to minimize a negative impact of the change. Develop strategy to mitigate risk, and provide recommendations, and contingency plans. Ensure leadership alignment by conducting stakeholder assessments, prepare action plans and ensure ongoing engagement by consulting with management team on strategic and task-oriented elements related to the organizational changes. Lead, manage and coordinate cross-functional organizational readiness through monthly leadership meetings, and all-segment lead meetings. Reinforce alignment of strategies, budget, scope, and project schedule to ensure timely completion of work. Develop and implement action plans to promote desirable employee behaviors that promote and support change efforts. Create metrics, and compile survey results, and work with Jobs Skills Training to facilitate the necessary training strategies and implementation plans. Readiness e-Newsletter, Quality Assurance achievement goal. Responsible for project development, budget, and project timeline. Member of the ERP, CSBU Business Readiness Network Team and manage all manager impact meetings involving the CCO. Evaluate team progress by a bi-weekly status report and monthly triage meetings. CCO R2PM, role mapper. Implementations of SAP enterprise wide HRIS system of record to house all confidential employee records, benefits, finance, and payroll, along with Edison SmartConnect (Digital Meters).
Change Management ERP MS Project Project Management Quality Assurance SAP Stakeholder Engagement
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Edit Skills
Non-cloudteam Skill
Education
Completion
University of La Verne 2010
University of Southern California
Planning, & Development
School of Policy
Departmental
Boston University
Prosci ADKAR model and best practices methodology
College of Executive Coaching
International Coach Federation ICF Requirements
Coach Certification Program
EQ, and Values-based coaching
University of Phoenix
Certifications
Project Management Certification
PMBOK, PMP methodology
ADKAR Change Management Certification
Human Resources Certification
Leadership Competencies certification
Interview Architect certification
Skills
Stakeholder Engagement
2021
14
Change Management
2021
12
ERP
2014
11
MS Project
2013
11
Project Management
2013
11
Quality Assurance
2013
11
SAP
2013
11
Auditing
2017
2
EMR
2017
2
CRM
0
1
Microsoft Excel
0
1
MS SharePoint
0
1
MS Visio
0
1
PMO
2014
1