- Managed 5 people in the creation of Knowledge Base Articles and created support plans and support procedures.
- Diagnosed complex multi-server systems remotely and provided recommendation for to enhance performance.
- Provide technical support for: OEMs, Application Developers, System Integrators and Multiple Service Operators using Microsoft TVs: Advanced, Interactive Program Guide, Tools Suite and Foundation products.
Environment: WinCE, Win2K, Win2003, .Net Framework, C/C++/C#, MOM, COM, ATL, ActiveX, XML, Device Drivers, JavaScript, HTML, Java, Cable Modems, set-top boxes, Digital Cable Systems, Motorola cable systems, VOD, PPV, ATVEF, Interactive TV, Embedded Real-time, load balancers, Microsoft Operations Monitor