Certified Salesforce Administrator and Developer | Sr. IT Systems Analyst | Cloud CRM Consultant | E-Commerce Specialist | CSM and PMP on the way! Currently getting trained on Certified Scrum Master and Project Management Professional.

Expertise in enterprise SaaS products built on Force.com platform and App-exchange Integration tools:

• Apex Dataloader, Visual Force pages, REST/ SOAP API
• Demand Tools/People Import and Dupe-blocker
• Clarizen Enterprise Project Management
• Mule Soft - Dataloader.io
• Informatica Cloud Data management
• Adobe EchoSign
• Zuora SaaS Payment Billing
• Netsuite CRM Administrator

• Manage the data migration project from NetSuite to Salesforce
• Import data/customized user profiles, created Objects and data fields with experience in data migration and integration from NetSuite to Salesforce using Data Loader and Informatica Cloud.

• Experience in SFDC Administrative tasks such as Creating Profiles, Roles, Users, Page
• Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Actions.
• Installation and implementing packages within Salesforce platform and App-exchange.
• Extensive understanding of various Business Processes and Applications in Salesforce.
• Providing user training and seminars within the Salesforce organization.
• Excellent problem solving skills and communication skills.

• E-Commerce and Technical Support
• Trained Clients on e-commerce web-store to maximize productivity.
• Implemented Smart store videos, Manage product catalogs and Categorized online store.
• Promoted customer's products and services on e-commerce platform.
• Collaborated and Maintained Net Suite CRM, Magento CMS, Zendesk Support and JIRA Systems.
• Extensive knowledge with various systems and domains including Tier I and Tier II technical support.