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Austin
AustinPHatch@gmail.com
801-941-1875
Birmingham, AL 35205
Implementation Consultant
19 years experience W2
0
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Average rating
67
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Summary

Experience
Implementation Consultant
Banking/Financial
Jan 2016 - Sep 2020
Birmingham, AL
6 - 2020
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Client Success Manager
Oct 2013 - Sep 2015
Irvine, CA
  • Championed first client implementation of new LMS product
  • Spearheaded process improvement to standardized client implementation process
  • Created guidebook for clients that provided overview of implementation process and services provided
  • Provided training and on-going support to Sales team for updated reporting tool software
  • Implemented software/service into 30 client facilities including two new industries
  • Supported remote employees with training and client presentations
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Client Specialist Consultant
Oct 2012 - Oct 2013
Geismar, LA
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Relationship Manager EMEA
Sep 2011 - Oct 2012
  • Opened first operations office outside North American
  • Managed and trained new employees to establish knowledge base in EMEA region
  • Supplied technical support in sales presentation and preparing RFPs
  • Provided internal training on company software and safety services process
  • Implemented first international client launch for clients in 6 countries and 5 languages
No skills were added
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Airport Operations Agent
Oct 2008 - May 2009
Houston, TX
* Supported operations activities to ensure smooth coordination between airport and airline operations
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Installation Manager
Mar 2008 - Oct 2008
Bloomingdale, IL
* Recruited, managed, and, trained 15-person team for installation, service, inspections, and inventory control
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President and Board Member
Mar 2008 - Mar 2008
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Volunteer Representative
Sep 2002 - Jan 2004
Louisville, KY
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Edit Skills
Non-cloudteam Skill
Education
Certifications
PMP
(PMP) Certification | Project Management Institute
Change Management | Cornell University
Certified Scrum Master | Scrum Alliance
Certified Scrum Product Owner | Scrum Alliance
Master of Business Administration | Louisiana State University
Bachelor of Science, Aviation-Maintenance Management | Utah State University
Skills
Project Management
2020
4
LMS
2015
2
Process Improvement
2015
2
Training
2015
2
Account Management
0
1
Analysis
0
1
Change Management
0
1
Contract Negotiations
0
1
Customer Service
0
1
Data Analysis
0
1
Microsoft Office
0
1
Microsoft Word
0
1
Operations Management
0
1
Program Management
0
1
Project Planning
0
1
Public Cloud
0
1
Quality Assurance
0
1
Risk Management
0
1
Strategic Planning
0
1
Team Build
0
1
Vendor Management
0
1