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7535 Brevard Street
Navarre, FL 32566
25 years experience W2
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*Leadership: Led teams consisting of cross departmental healthcare professionals in clinic and hospital settings

  • Project Management: Over-sight of office design and relocation project, electronic medical record conversion, created virtual call center, developed tracking system procedures, HIPAA compliance officer, provider credentialing officer, and Joint Commission accreditation manager
  • Crisis Intervention and Community Resource Coordination: Worked with medical team to assess health and safety conditions for pediatric to geriatric patients. Coordinated local and state agencies to provide required resources.
  • Data Analysis: Collecting, organizing, analyzing, and reporting data in the healthcare, finance, and hospitality fields
  • Budget and Human Resource Management: Responsible for annual medical supply acquisitions. Recruiting, hiring and training, OSHA compliance officer, and FMLA certification

Customer Service Specialist
Consumer Goods
Nov 2019 - present
I work remotely taking in-coming calls for Whirlpool 48-hour replacement desk. I take time sensitive calls, reviewing documentation to approved and deny consumer requests. I coordinate services for service, returns, pickups and approvals for refunds. I recently transferred to exclusive delivery team after ranking in the top 5% of all agents for 7 consecutive months for number of calls taken and service quality.
Customer Service Data Management
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Night Auditor/Sales
Hospitality and Entertainment
Nov 2018 - Dec 2019
I collected, organized and reported financial data for 6 resort locations. I developed an electronic requesting system to enable data to be transferred earlier, allowing additional time for accurate reporting. I processed emergency utility, service and security requests. I executed commissioned vacation sales.
Emergency Management Sales
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Office Manager
Dec 2016 - Nov 2018
Began managing a family practice office with a single provider and 3 midlevel clinical and administrative healthcare workers. I managed schedules, budget, human resource medical and office supply acquisitions, provider credentialing, HEIDIS reporting, committee volunteer organizing and created standard operating procedures. Promoted to mulit-office manager in charge of family practice and specialty clinics within Mercy Hospital. Managed mid-level clinical and administrative staff of 12 -15 in two locations. Managed a provider staff of 5 medical doctors (primary and specialty care) and 3 nurse practitioners. Responsible for surgical coordinating including Medicare, Medicaid and private insurance billing. I created a system to track colonoscopy follow up to ensure appropriate follow up testing.
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Office Manager
Apr 1997 - May 2010
Managed a team of 30 midlevel clinical and administrative staff members. Created a medical assistant externship program. Medical supply acquisition. Transition paper medical records to electronic medical records systems. Lead team to select EHR. Served as Custodian of Record. Created off site call center. Managed annual Joint Commission inspection. Lead team to design, build relocate and medical office space.
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Non-cloudteam Skill
Master's in Public Administration
Walden University, 2020 - 2021
Minor: Emergency Management
Bachelor's in Organizational Dynamics
Eastern University, 2008 - 2010
Attended in Business Administration
University of Pennsylvania

Certified Office Manager

Certified Office Manager
Customer Service
Data Management
Emergency Management